Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Uninstall Chill-tab "Virus" from Safari

Hello, everyone. I have had a problem for the last month with the "Chill-tab Virus". I'm not sure how I got this virus, but I know its VERY annoying to deal with everyday. Every time I start up my early 2015 MacBook pro and start teaching the internet I get this annoying pop up [IMAGE BELOW]. I have literally visited hundreds of websites trying to find a fix for this virus.. It's annoying to have to force quit Safari and reopen it just to be able to use it.


I have tried lots of ways to remove this virus. I have installed virus cleaner, deleted everything in the Shared folder, deleted all Safari cash, searched chill-tab(Even SafariExtInstall) in finder and deleted everything, I have went through maybe websites an done step by step. Can someone just tell me the real way to remove this for good? Also MacKeeper came with the virus but I think I removed it.


User uploaded file

Here is some stuff about my mac if it'll help:


Hardware Information:

MacBook Pro (Retina, 13-inch, Early 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro12,1

1 2.7 GHz Intel Core i5 (i5-5257U) CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1867 MHz ok

BANK 1/DIMM0

4 GB DDR3 1867 MHz ok

Handoff/Airdrop2: supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 172

iCloud Quota: 4.75 GB available


Video Information:

Intel Iris Graphics 6100 - VRAM: 1536 MB

Color LCD 2560 x 1600


Disk Information:

APPLE SSD SM0128G disk0: (121.33 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [CoreStorage Container]: 120.47 GB

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB


USB Information:

USB30Bus

Broadcom Corp. Bluetooth USB Host Controller


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Virtual disks:

Apple SSD SM0128G Media (disk1 - Journaled HFS+) / [Startup]: 120.12 GB (19.10 GB free)

Encrypted AES-XTS (Unlocked)

Physical disk: disk0s2 120.47 GB Online


System Software:

macOS Sierra 10.12.6 (16G29) - Time since boot: less than an hour


Gatekeeper:

Mac App Store and identified developers


Possible adware:

Adware: /Library/LaunchAgents/macsearch.plist

One possible adware file found. [Remove/Report]


Clean up:

/Library/LaunchDaemons/com.htGzWBDa.plist

/Library/htGzWBDa/htGzWBDa.app/Contents/MacOS/htGzWBDa

Executable not found!

One orphan file found. [Clean up]


Kernel Extensions:

/Library/Application Support/AVGAntivirus/components/fileshield/unsigned

[loaded] com.avg.FileShield (3.0.0 - SDK 10.9) [Lookup]


/System/Library/Extensions

[not loaded] wch.usb.usb (1.1.1 - SDK 10.6) [Lookup]


System Launch Agents:

[not loaded] 7 Apple tasks

[loaded] 178 Apple tasks

[running] 97 Apple tasks


System Launch Daemons:

[not loaded] 40 Apple tasks

[loaded] 176 Apple tasks

[running] 102 Apple tasks


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-08-14)

[loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-08-14)

[running] com.avg.update-agent.plist (AVG Technologies CZ, s.r.o. - installed 2017-09-08)

[loaded] com.avg.userinit.plist (Shell Script 59a6db8e - installed 2017-09-08)

[loaded] com.oracle.java.Java-Updater.plist (? 4b51aa1f 72ac4dde - installed 2017-08-13)

[loaded] macsearch.plist (? e85a6e27 4f77794f - installed 2017-09-02) Adware! [Remove/Report]

/Library/Application Support/Agent/macsearch


Launch Daemons:

[running] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-08-14)

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-08-14)

[not loaded] com.apple.installer.cleanupinstaller.plist (? ? ? - installed 2017-08-13)

[loaded] com.avg.init.plist (Shell Script d34ba41 - installed 2017-09-08)

[loaded] com.avg.uninstall.plist (Shell Script ced238bd - installed 2017-09-08)

[loaded] com.avg.update.plist (Shell Script 7a885bf0 - installed 2017-09-08)

[failed] com.htGzWBDa.plist (? f8813c98 0 - installed 2017-09-02) - /Library/htGzWBDa/htGzWBDa.app/Contents/MacOS/htGzWBDa: Executable not found!

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-08-13)


Internet Plug-ins:

JavaAppletPlugin: Java 8 Update 144 build 01 (installed 2017-08-13) Check version

AdobeAAMDetect: 3.0.0.0 (installed 2017-08-14)

QuickTime Plugin: 7.7.3 (installed 2017-07-15)


3rd Party Preference Panes:

Java (installed 2017-07-22)


Time Machine:

Time Machine not configured!


Top Processes by CPU:

7% WindowServer

7% kernel_task

4% hidd

0% fontd

0% sysmond


Top Processes by Memory:

1.30 GB com.apple.WebKit.WebContent

722 MB kernel_task

388 MB com.apple.WebKit.WebContent

143 MB WindowServer

131 MB Finder


Top Processes by Network Use:

Input Output Process name

1 MB 254 KB com.apple.WebKit.Networking

73 KB 28 KB mDNSResponder

43 KB 37 KB apsd

8 KB 2 KB com.avg.daemon

5 KB 4 KB assistantd


Top Processes by Energy Use:

24.58 WindowServer

12.44 Finder

3.42 hidd

1.06 sysmond


Virtual Memory Information:

2.98 GB Available RAM

465 MB Free RAM

5.02 GB Used RAM

2.52 GB Cached files

0 B Swap Used


Software installs:

Memory Clean 2: 1.4 (installed 2017-08-14)

Microsoft Remote Desktop: 8.0.27312 (installed 2017-08-19)

Speedtest: 1.3 (installed 2017-08-24)

Microsoft Remote Desktop: 8.0.27319 (installed 2017-08-24)

Memory Clean 2: 1.5 (installed 2017-08-24)

WhatsApp: 0.2.5863 (installed 2017-08-27)

Unity: 2017.2.0b9 (installed 2017-09-02)

MonoDevelop for Unity: 2017.2.0b9 (installed 2017-09-02)

Unity Documentation: 2017.2.0b9 (installed 2017-09-02)

Unity Standard Assets: 2017.2.0b9 (installed 2017-09-02)

iOSSupport: 2017.2.0b9 (installed 2017-09-02)

Bitbox Installer: (installed 2017-09-02)

MacKeeper: (installed 2017-09-02)

MacKeeper: (installed 2017-09-02)

AVG AntiVirus: 17.2 (installed 2017-09-02)

Lame Library v3.99.5 for Audacity: (installed 2017-09-03)


Install information may not be complete.


Diagnostics Information:

2017-09-11 15:59:54 com.apple.WebKit.WebContent High CPU use

2017-08-31 22:07:29 Kernel Panic

3rd Party Kernel Extensions: None

Posted on Sep 12, 2017 7:36 PM

Reply
Question marked as Best reply

Posted on Dec 14, 2017 2:30 AM

Steps I did:

  1. **I won't take any responsibility if following my steps cause your mac to misbehave.
  2. Goto "[username]/Library/LaunchAgents/", remove 2 .plist file which involved in some process like "macsearch" and "bination". You might need to open the plist to check code inside.
  3. Goto "[username]/Library/", remove "bination.lz" folder. Inside has an .app file.
  4. Goto "[username]/Library/Caches/", remove suspicious files and folder.
    • **Below are the files i deleted, I won't take any responsible if deleting it affect your mac.
    • All files related to mackeeper
    • macsearch
    • searchinstaller
    • Linkury.SafariExtInstall
    • All folders like "a_A1SFG2XXXX"
    • ChromeAndFirefoxSetter
  5. Goto "~/Users/Shared", remove
    • sf.plist
    • SafariSetter.safariextz
    • All executable files like "a_A1SFG2XXXX"
    • All "App_A123JXXX" zip files and folders
  6. If you are using Google Chrome too, go to Preference > Manage search engines > Other search engines, look for Chill-tab and remove it.


I do not sure the "bination" files are related to this issue. I might mixed up or missed out some files to delete between the Caches and Shared folder, but you should get the idea, delete all files look similar. Check for suspicious files, I believe the malware might using different folder name for different device. Hope it helps.

23 replies
Question marked as Best reply

Dec 14, 2017 2:30 AM in response to TimeFluid

Steps I did:

  1. **I won't take any responsibility if following my steps cause your mac to misbehave.
  2. Goto "[username]/Library/LaunchAgents/", remove 2 .plist file which involved in some process like "macsearch" and "bination". You might need to open the plist to check code inside.
  3. Goto "[username]/Library/", remove "bination.lz" folder. Inside has an .app file.
  4. Goto "[username]/Library/Caches/", remove suspicious files and folder.
    • **Below are the files i deleted, I won't take any responsible if deleting it affect your mac.
    • All files related to mackeeper
    • macsearch
    • searchinstaller
    • Linkury.SafariExtInstall
    • All folders like "a_A1SFG2XXXX"
    • ChromeAndFirefoxSetter
  5. Goto "~/Users/Shared", remove
    • sf.plist
    • SafariSetter.safariextz
    • All executable files like "a_A1SFG2XXXX"
    • All "App_A123JXXX" zip files and folders
  6. If you are using Google Chrome too, go to Preference > Manage search engines > Other search engines, look for Chill-tab and remove it.


I do not sure the "bination" files are related to this issue. I might mixed up or missed out some files to delete between the Caches and Shared folder, but you should get the idea, delete all files look similar. Check for suspicious files, I believe the malware might using different folder name for different device. Hope it helps.

Mar 6, 2018 11:41 PM in response to Yang2018

Chill-Tab


You will have to do this after starting up in Safe Mode to prevent adware

from interfering with the removal of adware .


1. Shut down the computer.

Press the power button. Immediately after you hear the startup sound,

press and hold the Shift key.


The Shift key should be pressed as soon as possible after startup,

but not before the startup sound.


Release the Shift key when you see the Apple logo on the screen.

Startup will take longer than usual.

Screen flickering is normal in Safe Mode.

Login to your account. Launch Safari.


Enter this address https://www.malwarebytes.org/antimalware/mac/


in the Safari address bar.

Download, Install , open, and run it by clicking “Scan” button to remove adware, if present.

Once done, quit MalwareBytes.


2. Turnoff or uninstall extensions.

Section: Manage extensions: https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac


3. Choose a search engine.

Delete all text in the Smart Search field, click the magnifying glass , then choose a search engine from the list.


https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac



4. Set your Home Page. https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac


5. Restart your Mac.


6. Launch Safari holding the Shift key down.

Sep 16, 2017 4:07 AM in response to TimeFluid

I have this too. This guy from Malware Bytes jumps into each forum and claims to have fixed it and kills the forum. It does not fix it, it just removes the chill-tab extension the malware still sends the ads. Strangely every sites claiming a permanent fix links to Mackeeper.com who supposedly have a fully formed tool to remove it and no-one else does, also the instructions to fix without Mackeeper tend to be non-functional. It looks complex to unpick, too complex for me at least. A rebuild seems easier or restore a saved image if you have one.

Oct 25, 2017 7:37 PM in response to TimeFluid

So I had a problem like this too. I got it all figured out and I think google is your problem. Google was the source of the problem for me so I deleted it. Anyways, when it was all done, this weird icon/emoji appeared on the top right of my screen. It wasn't an emoji, just a weird icon. It was this weird Black and white circle face, and the only thing that was showing was the eyes. Then, after I got scared, the green light showing that my camera was on, turned on. I was on FaceTime with my friend and she looked it up and it means that someone is looking through my camera. I then realized that this person had access to my computer, and to the network I was on, and all of me and my family's personal info. After I got scared, Siri gave me a notification saying that voice reader thing was activated. She said it was overrided by my password, which I never typed in. I then realized that the person was listening to me, and then a google document opened up (even tho I had deleted google) and was saying something and then my computer turned off. It took about 30 minutes for my computer to turn on, and when I turned it on and logged in, my computer flashed and a bunch of weird code and information came up, and then it just went away. I am really freaked out because I saw some websites saying that Chill-tab gave u false websites, and your information could be hacked easily. I got it removed, but I feel as if the person was on before I removed chill tab. I fell like this is being watched right now and I need help quickly. Someone please help!

Oct 28, 2017 5:13 AM in response to TimeFluid

So, far I've found various residual components of chill-tab. Most of it's functioning is in the browser preferences. Go through each preference icon (search, security, privacy, etc.). For instance, in Search, Manage Websites, remove its insertion data. Remove anything referencing chill-tab. I have multiple browsers, it even changed Firefox's default search engine. As I write this, I'm still on a seek & destroy chill-tab mission. Looking for help brought me here. So, far so good. Hope this helps.

Dec 11, 2017 6:09 PM in response to TimeFluid

I've been having the same problem for about two weeks. Malwarebytes did NOT work for me -- however, here's what did:


I stumbled upon this article http://applehelpwriter.com/2017/07/23/terminal-tricks-for-defeating-adware/ and while it was informative, I'm not super tech-savvy so I didn't understand half of it. However, at the very end, he offers a program called DetectX Swift Beta (https://sqwarq.com/detectx/detectx-swift-beta/). Sure enough, after downloading and running the program, there were multiple files in various locations under the Macintosh HD/Library system files. After I got those deleted/quarantined, I rebooted and all was well.


I also suggest checking under Macintosh HD/Users/Shared folder -- I found that each restart spawned 3 new install files from the malaware.


Hope this helps you!

Jan 24, 2018 2:35 PM in response to TimeFluid

This is what I did:


1. Search your entire mac for 'Chill-tab' and include system files in your search. Any file that doesn't seem right. delete it.


2. Delete MacKeeper from application and repeat the first step for 'MacKeeper' and delete all the system files for MacKeeper.


3. Open Safari, Go to Extensions under preferences, uninstall the extension that is not needed and uncheck automatic update of extensions option.


4. Open finder, go to library, by pressing little 'alt' key and library folder will appear in the 'Go' menu. Open Safari>Extensions folder and delete all the unnecessary extensions manually.


5. Under Safari preferences, click privacy tab and then 'manage website data'. If you see chill-tab or MacKeeper entry, delete it.


6. Empty Trash.


7. Optional - Clear history and delete all cookies in case these cookies are still lurking around.


Hope that helps. You don't have to follow the steps in sequence. As long as you do all above will get rid off the problem. I prefer not to install any anti-virus because it slows my old MacBook :-)

Feb 15, 2018 7:37 AM in response to TimeFluid

I had this problem for a week. I was freaking out when I read all the comments on this tab. Thankfully I found something that works for me.


Reset settings to default in Chrome/ Safari.


Delete extensions from the browsers and on the computer.


Delete apps that are unknown, for me that was mackeeper which didn't do a thing.


Download Avast - Avast Free Mac Security | Antivirus Software for Mac


Scan- It quarantined 4 items, and also found 26 infections. I deleted all the paths and files it found through the software. Very effective.


I also ran Malware Bytes - Malwarebytes | Free Cyber Security & Anti-Malware Software


Malware bytes made me restart my computer to clean out some virus threats.


Using both of them, this problem seems to be resolved for me.

Uninstall Chill-tab "Virus" from Safari

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.