Pages documents have gone missing

All of my Pages documents in iCloud have disappeared. I have tried going to iCloud > Settings > Restore files but the files don't appear in the list of deleted files. They have disappeared. Any advice as to how I can locate the missing files will be received very gratefully.

iPhone 6s, iOS 10.3.3

Posted on Sep 13, 2017 7:09 PM

Reply
5 replies

Sep 14, 2017 3:06 PM in response to slow_and_simple

Hello slow_and_simple,

Thanks for reaching out to the Apple Support Community. I understand you have had some trouble with some missing documents in iCloud, and I have some information that may help.

Have a look at the excerpt from the article below for some helpful troubleshooting steps. You may have completed some of the later steps, but some of the others may help determine if your files are still accessible but not syncing to your device.

Get help with iCloud Drive - Apple Support

What if I don't see all my files at iCloud.com?

When you turn on iCloud Drive, any documents that you already store in iCloud automatically move to iCloud Drive. You can see your files on iCloud.com in the iCloud Drive app and iWork apps (Pages, Numbers, and Keynote).

If you don’t see your files in the iWork apps or in iCloud Drive, make sure that you set up iCloud Drive on all of your devices. If you don't see the files from your Mac Desktop and Documents folder on iCloud.com, go to System Preferences > iCloud, then click Options next to iCloud Drive and make sure that it's turned on.

If you need to access a file that you deleted within the last 30 days, you can recover it.

  1. Sign in to iCloud.com.
  2. Click Settings.
  3. Under Advanced, click Restore Files.
  4. Browse the list of files in the Restore Files window.

Files are removed from Restore Files in 30 days.




If you run into any trouble, please reach out again.
​Best Regards.

Sep 14, 2017 3:06 PM in response to slow_and_simple

Hello slow_and_simple,

Thanks for reaching out to the Apple Support Community. I understand you have had some trouble with some missing documents in iCloud, and I have some information that may help.

Have a look at the excerpt from the article below for some helpful troubleshooting steps. You may have completed some of the later steps, but some of the others may help determine if your files are still accessible but not syncing to your device.

Get help with iCloud Drive - Apple Support

What if I don't see all my files at iCloud.com?

When you turn on iCloud Drive, any documents that you already store in iCloud automatically move to iCloud Drive. You can see your files on iCloud.com in the iCloud Drive app and iWork apps (Pages, Numbers, and Keynote).

If you don’t see your files in the iWork apps or in iCloud Drive, make sure that you set up iCloud Drive on all of your devices. If you don't see the files from your Mac Desktop and Documents folder on iCloud.com, go to System Preferences > iCloud, then click Options next to iCloud Drive and make sure that it's turned on.

If you need to access a file that you deleted within the last 30 days, you can recover it.

  1. Sign in to iCloud.com.
  2. Click Settings.
  3. Under Advanced, click Restore Files.
  4. Browse the list of files in the Restore Files window.

Files are removed from Restore Files in 30 days.




If you run into any trouble, please reach out again.
​Best Regards.

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Pages documents have gone missing

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