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I started my mac this morning and it made a chime sound like the error chime and nothing on the docked apps will open. My mouse also does not work now even though the batteries are good. When I click on one of the docked apps it will tell me no available windows or it will open and close the web browser instead of the intended app.
MacBook Pro with Retina display
Try starting in Safe Mode and see if the problem still occurs?
Use safe mode to isolate issues with your Mac - Apple Support
Restart holding the "shift" key.
(Expect it to take longer to start this way because it runs a directory check first.)
Try an SMC reset:
Reset the System Management Controller (SMC) on your Mac - Apple Support
I'd like to get your Mac functioning to the point where you can use EtreCheck. It is a diagnostic tool that's very useful to us in finding problems. Also it will give us further specs on your Mac. If you can use it, after it runs post the log file here. It will contain no personal information.
EtreCheck version: 3.4.4 (448)
Report generated 2017-09-14 09:52:59
Download EtreCheck from https://etrecheck.com
Runtime: 1:53
Performance: Excellent
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Other problem
Description:
apps not opening when clicked on
Hardware Information:ⓘ
MacBook Pro (Retina, 15-inch, Mid 2015)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro11,4
1 2.2 GHz Intel Core i7 (i7-4770HQ) CPU: 4-core
16 GB RAM Not upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Handoff/Airdrop2: supported
Wireless:
en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 186
iCloud Quota: 44.18 GB available
Video Information:ⓘ
Intel Iris Pro - VRAM: 1536 MB
Color LCD 2880 x 1800
Disk Information:ⓘ
APPLE SSD SM0256G disk0: (251 GB) (Solid State - TRIM: Yes)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted>
[EFI]: 210 MB
(disk0s2) <not mounted>
[CoreStorage Container]: 250.14 GB
Recovery HD (disk0s3 - Journaled HFS+) <not mounted>
[Recovery]: 650 MB
USB Information:ⓘ
USB30Bus
Apple Inc. Apple Internal Keyboard / Trackpad
Broadcom Corp. Bluetooth USB Host Controller
MOSART Semi. 2.4G Wireless Mouse
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Virtual disks:ⓘ
Macintosh HD (disk1 - Journaled HFS+) /
[Startup]: 249.78 GB (208.55 GB free)
Encrypted AES-XTS (Unlocked)
Physical disk: disk0s2 250.14 GB Online
System Software:ⓘ
macOS Sierra
10.12.6 (16G29) - Time since boot: less than an hour
Gatekeeper:ⓘ
Mac App Store and identified developers
Kernel Extensions:ⓘ
/Library/Application Support/Citrix Receiver
[not loaded] com.citrix.kext.gusb (12.5.0 - SDK 10.9) [Lookup]
System Launch Agents:ⓘ
[not loaded] 7 Apple tasks
[loaded] 179 Apple tasks
[running] 96 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 42 Apple tasks
[loaded] 178 Apple tasks
[running] 98 Apple tasks
Launch Agents:ⓘ
[loaded] com.citrix.AuthManager_Mac.plist (? 1ce99fae d10bd3ad - installed 2017-05-30) [Lookup]
[running] com.citrix.ReceiverHelper.plist (? bbfad3f1 e901c5c2 - installed 2017-05-30) [Lookup]
[running] com.citrix.ServiceRecords.plist (? 8e6543d 27768e09 - installed 2017-05-30) [Lookup]
[running] com.epson.Epson_Low_Ink_Reminder.launcher.plist (EPSON - installed 2017-04-30) [Lookup]
[loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2017-05-30) [Lookup]
[running] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2017-09-14) [Lookup]
[running] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2017-09-14) [Lookup]
Launch Daemons:ⓘ
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 4898e928 - installed 2017-08-29) [Lookup]
[not loaded] com.apple.installer.cleanupinstaller.plist (? ? ? - installed 2017-03-30)
[loaded] com.citrix.ctxusbd.plist (? 44dc9c9f 27a51b37 - installed 2017-02-01) [Lookup]
[running] com.fitbit.galileod.plist (Fitbit, Inc. - installed 2016-08-09) [Lookup]
[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-03-03) [Lookup]
[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-11-05) [Lookup]
[loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2017-05-23) [Lookup]
[running] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2017-09-14) [Lookup]
User Launch Agents:ⓘ
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2015-12-17) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10) [Lookup]
User Login Items:ⓘ
VSee Application
(/Applications/VSee.app)
iTunesHelper Application (Apple, Inc. - installed 2017-09-13)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
join.me Launcher Application
(~/Library/Application Support/join.me/join.me Launcher.app)
Fitbit Connect Menubar Helper Application (Fitbit, Inc. - installed 2016-09-17)
(/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)
SpeechSynthesisServer Application
(/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)
Garmin Express Service Application (Garmin International - installed 2017-09-14)
(/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)
Internet Plug-ins:ⓘ
Silverlight: 5.1.40728.0 (installed 2015-11-06) [Lookup]
CitrixICAClientPlugIn: 12.5.0 (installed 2017-05-30) [Lookup]
Flash Player: 27.0.0.130 (installed 2017-09-13) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-08-03)
FlashPlayer-10.6: 27.0.0.130 (installed 2017-09-13) [Lookup]
User internet Plug-ins:ⓘ
CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-25) [Lookup]
VSeeHelper: VSeeHelper 1.0.0.0 (installed 2017-09-14) [Lookup]
WebEx64: 1.0 (installed 2017-01-30) [Lookup]
3rd Party Preference Panes:ⓘ
Flash Player (installed 2017-08-29) [Lookup]
Time Machine:ⓘ
Time Machine not configured!
Top Processes by CPU:ⓘ
7%
Google Chrome
6%
Google Chrome Helper
4%
WindowServer
2%
hidd
2%
kernel_task
Top Processes by Memory:ⓘ
914 MB kernel_task
255 MB Google Chrome
220 MB Google Chrome Helper
213 MB Google Chrome Helper
184 MB WindowServer
Top Processes by Network Use:ⓘ
Input Output Process name
63 KB 33 KB TeamViewer_Service
29 KB 15 KB mDNSResponder
5 KB 23 KB assistantd
11 KB 10 KB apsd
8 KB 2 KB VSee
Top Processes by Energy Use:ⓘ
12.80 Google Chrome
8.84 Google Chrome Helper
7.34 WindowServer
4.50 hidd
Virtual Memory Information:ⓘ
11.70 GB
Available RAM
9.26 GB
Free RAM
4.30 GB
Used RAM
2.44 GB
Cached files
0 B Swap Used
Software installs:ⓘ
Adobe Flash Player:
(installed 2017-09-13)
Garmin Express:
(installed 2017-09-14)
Install information may not be complete.
Your Etrecheck report looks normal. So, I'm a bit at a loss where to go from here. You might try running Apple Diagnostics to see if it turns up any hardware issues:
One last thing you might try... since the new account didn't work it indicates the issue is global.
So try using the 10.12.6 Combo Update to overwrite any system software that is corrupt.
Download macOS Sierra 10.12.6 Combo Update
The Combo Update is a fuller install, as opposed to an incremental "delta" update, so it should overwrite any files that are damaged or missing. It does not matter if you have applied it before. It should preserve all your data and settings, but that said you should always have a backup.
Good luck. If you contact Apple Support be sure to tell them everything you've already tried to sort it.
So after spending over an hour on with tech support and 3 different support persons, the problem with the apps not opening is fixed. Seems the auto update of ITunes somehow messed things up because on the track pad preference the "Force click and Haptic feedback" box was checked. After that was unchecked everything except for the mouse works correctly. Note I did not make any changes to my MAC it was all the auto update that did it. So now i am wondering if the update messed up my mouse or if it just decided to quit communicating with my MAC. So the saga continues 😉
Unfortunately that did not work I still have the same problem but when I open up my web browser everything just flickers
No it was not one of those sounds.
Hmmm. Not sure what is going on. Diagnostic did not find a problem
Do you have mouse control back yet? Create a new user account and see how your applications function in that.
No I do not have mouse control. I will try to create a new user to see if that helps
That did not help either. I will try to chat with apple later today if I can not get it resolved.
iTunes update, weird. I'm glad to hear you got it sorted, or at least partially sorted.
Docked apps not opening
