Spectrum mail is slow in loading to my inbox

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Level 1

4 points

Spectrum mail is slow in loading to my inbox

When I "get mail", I'm told there are no new messages; then, later a huge batch of message downloads, some from days ago. I think there is a way to go into mail settings and fix it (which I did w/Apple support a few months ago), but I don't know how to do it.

iMac, iOS 10.1.1, iOS10.12.6

Posted on Sep 14, 2017 10:49 AM

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Answer 1

i_rina

Community Specialist

Sep 15, 2017 11:44 AM in response to cailliebeans

Hello cailliebeans,

Thanks for reaching out to the Apple Support Community. I understand you have had some trouble with receiving your emails, and I have some information that may help.

Have a look at the articles below for some helpful troubleshooting steps. Start by following the first article. It focuses on not being able to send and receive at all, but may help resolve the intermittent issue you've seen as well.
If you can’t send or receive email on your Mac - Apple Support

Rebuilding the mailbox will also help ensure there is a proper connection to your mail server.
Mail for Mac: Rebuild mailboxes

If you run into any trouble, please reach out again.
Best Regards.

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