I finally figured out what the $14.99 a month was being charged to my iTunes acct for, for the shared family option. But I didn't authorize this on my iPhone 7 plus, how do I get a refund?

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Level 1

40 points

I finally figured out what the $14.99 a month was being charged to my iTunes acct for, for the shared family option. But I didn't authorize this on my iPhone 7 plus, how do I get a refund?

I'm on a shared family plan for the data etc on the families account of phones! I just figured out why iTunes was charging me $ 14.99 a month for several months now! It's for family sharing my iTunes music and I've not even been using iTunes music ! How do I get it refunded back to me for the last several months worth of charges? I keep my account seperate from family sharing due to being on a very strict budget! Please I need this refunded!

iPhone 7 Plus, iOS 10, can only use 3 devices @ 1x w/wifi

Posted on Sep 15, 2017 10:12 PM

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Answer 1

King_Penguin

Level 10

334,318 points

Sep 15, 2017 10:53 PM in response to PSFarris

It's for family sharing my iTunes music and I've not even been using iTunes music !

I assume that you mean a Family subscription to Apple Music, there is no iTunes music subscription. If you haven't already done so you should stop its auto-renewal : View, change, or cancel your subscriptions - Apple Support

In terms of a refund purchases are considered final, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com

Or you can try contacting iTunes Support via : https://support.apple.com/contact or https://www.apple.com/emea/support/itunes/contact.html

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