fresh windows "the application was unable to start correctly (0xc0000142)"

here's I what I tried

scanned the system with premium Malwarebytes

setting iTunes to windows 8 compatible

sfc /scannow in cmd

reinstalling iTunes and uninstalling it via the steps provided in a guide here



from event viewer


Faulting application name: AppleMobileDeviceService.exe, version: 17.423.0.23, time stamp: 0x54dd6d21

Faulting module name: CoreFoundation.dll, version: 1.750.35.0, time stamp: 0x596cab27

Exception code: 0xc0000005

Fault offset: 0x00000000000af236

Faulting process id: 0x2614

Faulting application start time: 0x01d32f1007c39002

Faulting application path: C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

Faulting module path: C:\Program Files\Common Files\Apple\Apple Application Support\CoreFoundation.dll

Report Id: 814013c5-171b-4fd7-a74a-89f5cdee9b8b

Faulting package full name:

Faulting package-relative application ID:


i have windows 10 64 bit and I'm on a laptop

Posted on Sep 16, 2017 11:50 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 19, 2017 7:53 AM

Try the following in turn until iTunes opens/reopens normally:


  • Remove any SD card that might be in a card reader.
  • Exit the BTTray.exe Bluetooth utility if installed.
  • Locate the shortcut for iTunes, right-click on it, and select Run as administrator. Doing this once may fix certain launch issues. Some users were finding that with the 12.6.1.25 build they had to use this method every time and modified the shortcut accordingly.
  • Try holding ctrl+shift as you launch iTunes so it opens in safe-mode. Again doing this once may sometimes help.
  • Delete the iTunes shortcuts from the start menu, desktop, task bar, or similar, then repair iTunes from the programs and features control panel.
  • Try Fix unexpected quits or launch issues in iTunes for Windows - Apple Support and test the behaviour in a different user profile or with a different library. If the problem only exists in your profile it may be possible delete some of the iTunes preference files which it would seem that iTunes may be choking on. We can go into details later if the issue is limited to your own profile.
  • Temporarily disable any non-Microsoft anti-virus and see if that has any impact on the behaviour.
  • See the second box in Troubleshooting issues with iTunes for Windows updates for detailed tear down and rebuild advice. Disable any non-Microsoft anti-virus software when reinstalling and run the installer as the administrator. In some cases users have had to completely remove some AV packages to get iTunes installed properly.
  • Or see the iTunes installers section of the troubleshooting tip and reinstall the last version that worked correctly for you.


tt2

25 replies
Question marked as Top-ranking reply

Sep 19, 2017 7:53 AM in response to Ihaterules

Try the following in turn until iTunes opens/reopens normally:


  • Remove any SD card that might be in a card reader.
  • Exit the BTTray.exe Bluetooth utility if installed.
  • Locate the shortcut for iTunes, right-click on it, and select Run as administrator. Doing this once may fix certain launch issues. Some users were finding that with the 12.6.1.25 build they had to use this method every time and modified the shortcut accordingly.
  • Try holding ctrl+shift as you launch iTunes so it opens in safe-mode. Again doing this once may sometimes help.
  • Delete the iTunes shortcuts from the start menu, desktop, task bar, or similar, then repair iTunes from the programs and features control panel.
  • Try Fix unexpected quits or launch issues in iTunes for Windows - Apple Support and test the behaviour in a different user profile or with a different library. If the problem only exists in your profile it may be possible delete some of the iTunes preference files which it would seem that iTunes may be choking on. We can go into details later if the issue is limited to your own profile.
  • Temporarily disable any non-Microsoft anti-virus and see if that has any impact on the behaviour.
  • See the second box in Troubleshooting issues with iTunes for Windows updates for detailed tear down and rebuild advice. Disable any non-Microsoft anti-virus software when reinstalling and run the installer as the administrator. In some cases users have had to completely remove some AV packages to get iTunes installed properly.
  • Or see the iTunes installers section of the troubleshooting tip and reinstall the last version that worked correctly for you.


tt2

Sep 21, 2017 12:27 PM in response to Ihaterules

After update to latest 12.7 (for iOS 11)...


Same issue: "The application was unable to start correctly (0xc0000142)".

Same Faulting application name: "AppleMobileDeviceService.exe, version: 17.423.0.23, time stamp: 0x54dd6d21"

Same Faulting module name: "CoreFoundation.dll, version: 1.750.35.0, time stamp: 0x596cab27"


Windows Services: "Windows could not start the Apple Mobile Device Service service on Local Computer."


Reinstalling the iTunes according to https://discussions.apple.com/docs/DOC-6562 - unsuccessfully 😠

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fresh windows "the application was unable to start correctly (0xc0000142)"

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