My macbook keeps crashing why?

Question

My macbook keeps crashing why?

It just randomly crashes. Below is the panic report detail. Could someone take a look and advise me what the problem could possibly be?

Sat Sep 16 15:28:41 2017

*** Panic Report ***

panic(cpu 6 caller 0xffffff801dffe39d): Kernel trap at 0xffffff801e3b0ae5, type 13=general protection, registers:

CR0: 0x0000000080010033, CR2: 0x0000000064d6ea1c, CR3: 0x00000002a317a113, CR4: 0x00000000001627e0

RAX: 0x01d0650194650194, RBX: 0xffffff804cb1b550, RCX: 0x0000000000000000, RDX: 0xffffff804cb1b550

RSP: 0xffffff920b563a10, RBP: 0xffffff920b563a30, RSI: 0x00000000ffffffff, RDI: 0xffffff804cb1b550

R8: 0xffffff801e66a640, R9: 0xffffff920b5639b4, R10: 0x0000000000000000, R11: 0x0000000000000000

R12: 0x0000000000000000, R13: 0xffffff804fe38c40, R14: 0x0000000000000000, R15: 0x00000000ffffffff

RFL: 0x0000000000010213, RIP: 0xffffff801e3b0ae5, CS: 0x0000000000000008, SS: 0x0000000000000000

Fault CR2: 0x0000000064d6ea1c, Error code: 0x0000000000000000, Fault CPU: 0x6, PL: 1, VF: 0

Backtrace (CPU 6), Frame : Return Address

0xffffff81fc9addf0 : 0xffffff801dee953c

0xffffff81fc9ade70 : 0xffffff801dffe39d

0xffffff81fc9ae050 : 0xffffff801de9a593

0xffffff81fc9ae070 : 0xffffff801e3b0ae5

0xffffff920b563a30 : 0xffffff7f9eb8d2b1

0xffffff920b563a70 : 0xffffff801e53970a

0xffffff920b563ab0 : 0xffffff801deeac74

0xffffff920b563ee0 : 0xffffff801deeb27c

0xffffff920b563f30 : 0xffffff801dffe935

0xffffff920b563fb0 : 0xffffff801de9a4a5

Kernel Extensions in backtrace:

com.apple.driver.AppleMobileFileIntegrity(1.0.5)[E54425FE-971A-38E2-8F27-82A1B7 A3479D]@0xffffff7f9eb89000->0xffffff7f9eb9ffff

dependency: com.apple.kec.corecrypto(1.0)[E3701C61-A548-3181-9F3E-C90DF8327185]@0xffffff7f9 ea73000

BSD process name corresponding to current thread: WebEx Productivi

Mac OS version:

16G29

Kernel version:

Darwin Kernel Version 16.7.0: Thu Jun 15 17:36:27 PDT 2017; root:xnu-3789.70.16~2/RELEASE_X86_64

Kernel UUID: D3314D98-5D40-3CD8-98A4-F1DD46C20E03

Kernel slide: 0x000000001dc00000

Kernel text base: 0xffffff801de00000

__HIB text base: 0xffffff801dd00000

System model name: MacBookPro11,3 (Mac-2BD1B31983FE1663)

System uptime in nanoseconds: 79214337549070

last loaded kext at 73208805864802: com.apple.driver.usb.cdc 5.0.0 (addr 0xffffff7fa155d000, size 28672)

last unloaded kext at 73509181766105: com.apple.driver.usb.cdc 5.0.0 (addr 0xffffff7fa155d000, size 28672)

loaded kexts:

com.techsmith.TACC 1.0.2
com.displaylink.driver.DisplayLinkDriver 2.6.0 (75598)
com.Cylance.CyProtectDrvOSX 1
com.apple.filesystems.smbfs 3.1.2
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleGraphicsDevicePolicy 3.14.49
com.apple.driver.ApplePlatformEnabler 2.7.0d0
com.apple.driver.AGPM 110.23.17
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleHDA 279.48
com.apple.driver.AppleUpstreamUserClient 3.6.4
com.apple.driver.pmtelemetry 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.GeForce 10.1.7
com.apple.iokit.IOBluetoothSerialManager 5.0.5f1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleIntelHD5000Graphics 10.2.5
com.apple.driver.AppleSMCLMU 208
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleHV 1
com.apple.driver.AppleThunderboltIP 3.0.8
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleMuxControl 3.14.49
com.apple.driver.AppleCameraInterface 5.60.0
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleIntelFramebufferAzul 10.2.5
com.apple.driver.AppleMCCSControl 1.3.4
com.apple.driver.AppleUSBCardReader 404.50.6
com.apple.driver.AppleUSBTopCaseDriver 114
com.apple.driver.AppleUSBTCButtons 252
com.apple.driver.AppleUSBTCKeyboard 252
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 40
com.apple.filesystems.hfs.kext 366.70.1
com.apple.iokit.IOAHCIBlockStorage 295.20.1
com.apple.driver.AppleAHCIPort 326.60.1
com.apple.driver.AirPort.Brcm4360 1150.12.1a1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 5.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 5.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 172
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 279.48
com.apple.kext.OSvKernDSPLib 525
com.apple.nvidia.driver.NVDAGK100Hal 10.1.7
com.apple.nvidia.driver.NVDAResman 10.1.7
com.apple.iokit.IOSerialFamily 11
com.apple.iokit.IOSurface 159.9
com.apple.iokit.IOUSBHIDDriver 900.4.1
com.apple.driver.AppleSSE 1.0
com.apple.driver.AppleHDAController 279.48
com.apple.iokit.IOHDAFamily 279.48
com.apple.iokit.IOAudioFamily 205.15
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 516.1
com.apple.driver.AppleGraphicsControl 3.14.49
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d8
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.AppleGraphicsDeviceControl 3.14.49
com.apple.iokit.IOAcceleratorFamily2 311.14
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.AppleSMBusController 1.0.18d1
com.apple.iokit.IOGraphicsFamily 515.3
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 5.0.5f1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 5.0.5f1
com.apple.iokit.IOBluetoothHostControllerTransport 5.0.5f1
com.apple.iokit.IOBluetoothFamily 5.0.5f1
com.apple.iokit.IOSCSIBlockCommandsDevice 394.50.1
com.apple.iokit.IOUSBMassStorageDriver 131.60.1
com.apple.iokit.IOSCSIArchitectureModelFamily 394.50.1
com.apple.driver.AppleHIDKeyboard 199
com.apple.driver.AppleMultitouchDriver 368.16
com.apple.driver.AppleInputDeviceSupport 76.7
com.apple.driver.usb.AppleUSBHub 1.1
com.apple.driver.AppleUSBMultitouch 258
com.apple.driver.usb.IOUSBHostHIDDevice 1.1
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1
com.apple.driver.CoreStorage 540.30.1
com.apple.filesystems.hfs.encodings.kext 1
com.apple.iokit.IOAHCIFamily 288
com.apple.driver.AppleThunderboltDPInAdapter 5.0.2
com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2
com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3
com.apple.driver.AppleThunderboltNHI 4.5.4
com.apple.iokit.IOThunderboltFamily 6.5.7
com.apple.iokit.IO80211Family 1200.12.2
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.corecapture 1.0.4
com.apple.driver.usb.AppleUSBXHCIPCI 1.1
com.apple.driver.usb.AppleUSBXHCI 1.1
com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.driver.AppleUSBHostMergeProperties 1.1
com.apple.driver.AppleEFINVRAM 2.1
com.apple.driver.AppleEFIRuntime 2.1
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.KernelRelayHost 1
com.apple.iokit.IOUSBHostFamily 1.1
com.apple.driver.AppleBusPowerController 1.0
com.apple.driver.DiskImages 444.50.16
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 5.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0

MacBook Pro with Retina display, macOS Sierra (10.12.6)

Posted on Sep 16, 2017 1:44 PM

Reply

Answer 1

Sep 17, 2017 7:26 PM in response to Grant Bennet-Alder

It just crashed on me again. The panic log is below. Could you please tell me if it is in fact the virus scanner? I'm using Cylance as the virus scanner.

--------

Sun Sep 17 21:21:43 2017

*** Panic Report ***

panic(cpu 4 caller 0xffffff800b9e3786): "Invalid queue element linkage for 0xffffff80289852e0: next 0xffffff802eda8000 next->prev 0xffffff8028d852e0 prev 0xffffff8032e5c420 prev->next 0xffffff80289852e0"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3789.70.16/os fmk/kern/queue.h:245

Backtrace (CPU 4), Frame : Return Address

0xffffff923dc939b0 : 0xffffff800b8e953c

0xffffff923dc93a30 : 0xffffff800b9e3786

0xffffff923dc93bd0 : 0xffffff800b966a15

0xffffff923dc93d60 : 0xffffff800b968ae6

0xffffff923dc93f30 : 0xffffff800b9fe7cc

0xffffff923dc93fb0 : 0xffffff800b89a4a5

BSD process name corresponding to current thread: Voice Notes

Mac OS version:

16G29

Kernel version:

Darwin Kernel Version 16.7.0: Thu Jun 15 17:36:27 PDT 2017; root:xnu-3789.70.16~2/RELEASE_X86_64

Kernel UUID: D3314D98-5D40-3CD8-98A4-F1DD46C20E03

Kernel slide: 0x000000000b600000

Kernel text base: 0xffffff800b800000

__HIB text base: 0xffffff800b700000

System model name: MacBookPro11,3 (Mac-2BD1B31983FE1663)

System uptime in nanoseconds: 28533057074648

last loaded kext at 15353092460171: com.apple.driver.usb.cdc 5.0.0 (addr 0xffffff7f8ef5d000, size 28672)

last unloaded kext at 15966263666583: com.apple.driver.usb.cdc 5.0.0 (addr 0xffffff7f8ef5d000, size 28672)

loaded kexts:

com.techsmith.TACC 1.0.2

com.displaylink.driver.DisplayLinkDriver 2.6.0 (75598)

com.Cylance.CyProtectDrvOSX 1

com.apple.filesystems.smbfs 3.1.2

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AudioAUUC 1.70

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleGraphicsDevicePolicy 3.14.49

com.apple.driver.AppleHDA 279.48

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.AGPM 110.23.17

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.iokit.IOBluetoothSerialManager 5.0.5f1

com.apple.GeForce 10.1.7

com.apple.driver.AppleIntelHD5000Graphics 10.2.5

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleHV 1

com.apple.driver.AppleMCCSControl 1.3.4

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleMuxControl 3.14.49

com.apple.driver.AppleCameraInterface 5.60.0

com.apple.driver.AppleIntelFramebufferAzul 10.2.5

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.driver.AppleUSBCardReader 404.50.6

com.apple.driver.AppleUSBTCButtons 252

com.apple.driver.AppleUSBTCKeyboard 252

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 40

com.apple.filesystems.hfs.kext 366.70.1

com.apple.iokit.IOAHCIBlockStorage 295.20.1

com.apple.driver.AppleAHCIPort 326.60.1

com.apple.driver.AirPort.Brcm4360 1150.12.1a1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 5.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 5.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 172

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 279.48

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOSerialFamily 11

com.apple.nvidia.driver.NVDAGK100Hal 10.1.7

com.apple.nvidia.driver.NVDAResman 10.1.7

com.apple.iokit.IOSurface 159.9

com.apple.driver.AppleSSE 1.0

com.apple.iokit.IOUSBHIDDriver 900.4.1

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.driver.AppleHDAController 279.48

com.apple.iokit.IOHDAFamily 279.48

com.apple.iokit.IOAudioFamily 205.15

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 516.1

com.apple.driver.AppleGraphicsControl 3.14.49

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.AppleGraphicsDeviceControl 3.14.49

com.apple.iokit.IOAcceleratorFamily2 311.14

com.apple.iokit.IOGraphicsFamily 515.3

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 5.0.5f1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 5.0.5f1

com.apple.iokit.IOBluetoothHostControllerTransport 5.0.5f1

com.apple.iokit.IOBluetoothFamily 5.0.5f1

com.apple.iokit.IOSCSIBlockCommandsDevice 394.50.1

com.apple.iokit.IOUSBMassStorageDriver 131.60.1

com.apple.iokit.IOSCSIArchitectureModelFamily 394.50.1

com.apple.driver.AppleUSBMultitouch 258

com.apple.driver.usb.IOUSBHostHIDDevice 1.1

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1

com.apple.driver.usb.AppleUSBHub 1.1

com.apple.driver.CoreStorage 540.30.1

com.apple.filesystems.hfs.encodings.kext 1

com.apple.iokit.IOAHCIFamily 288

com.apple.driver.AppleThunderboltDPInAdapter 5.0.2

com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.driver.AppleThunderboltNHI 4.5.4

com.apple.iokit.IOThunderboltFamily 6.5.7

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.corecapture 1.0.4

com.apple.driver.usb.AppleUSBXHCIPCI 1.1

com.apple.driver.usb.AppleUSBXHCI 1.1

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleUSBHostMergeProperties 1.1

com.apple.driver.AppleEFINVRAM 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.1

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.DiskImages 444.50.16

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 5.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Reply

Answer 2

Sep 16, 2017 2:23 PM in response to wakeup2coffee

That appears to be a crash initiated by your Anti-Virus software, to protect you.

Since there are no Viruses that can spontaneously infect your already well-protected Mac, do you feel better now?

Reply

Answer 3

Sep 18, 2017 7:44 PM in response to Grant Bennet-Alder

Will do. I will run it without the following you listed and see if it still crashes. I'll keep you posted.

Reply

Answer 4

Sep 18, 2017 5:53 AM in response to wakeup2coffee

you are now seeing problems with the data structures in system Queues. These problems do not occur in unmodified MacOS, but you have modified yours by adding several kernel extensions which may be causing the problems. to get Apple to help you, you will need to run without these third-party extensions and see if the problems still occur:

com.techsmith.TACC 1.0.2

com.displaylink.driver.DisplayLinkDriver 2.6.0 (75598)

com.Cylance.CyProtectDrvOSX 1

If you continue to get what seem to be random kernel panics with those removed, it is also possible you have a RAM memory problem. Running the diagnostics could be helpful, but it may take running a third-party memory test such a Rember for MUCH longer to close in on the problem if it is a memory problem.

Reply