cannot update or download free apps because of billing information

Hey! Thanks for reaching out!

Sometimes, you need to review your billing information before downloading apps on the App Store. Just fill the required fields and you'll be good!

If you have any more questions, don't hesitate to reply.

It’s telling me my purchase is declined. For 1, there is money in the account and 2, I’m not trying to purchase anything - upgrading instagram app was free to my knowledge?!? Why is it saying my method has been declined?

I have the same issue I have tried reentering my card info and it says please enter valid payment method from a card that doesn’t expire until 2020 and I just used it like a day ago. It asks me to sign in (not sure where) and review it but it won’t save any changes. Or accept my card at all.

What if I don’t want a payment method? I used a visa gift card, there isn’t a money balance on it anymore and it won’t let me update my games or download anything it says “ verification required please update your billing info. “ but when I do I only need to fill out he CVV and when I do it declines my card? I even tried putting “ none. “ as my payment method and it still doesn’t work, also it asks me to download apps under my old Apple ID and I’m using my current one though?

I don't know if this helps, but it might... I tried to upgrade my OS software and kept getting a "billing info" prompt, followed by an error page. Changed my billing info... no luck.

So here's what I think the problem is, and it's what ultimately worked for me... While you can change your billing info in AppleID - and then go to the App Store without a separate log in - it does NOT automatically update your billing info IN THE APP STORE - which is a SEPARATE operation. Try updating your billing and shipping info in both AppleID and the App Store first before attempting a purchase.

Hope this helps.

I have removed my card from my phone and i dont want to have any kind of a payment method on my phone but every time i try to redownload or just download an app it tells me to view my billing information. After i view it i press done and then it says the same thing, Please help me

Dear team I’m facing applications update problem when I’m going to update my WhatsApp it shows THERE IS A BILLING PROBLEM WITH A PREVIOUS PURCHASE but I didn’t download any payment related applications please solve this issue

I have the same issue, no matter what i do, i can’t update the card info nor remove it.

It’s utterly useless that a credit card is demanded for things that are supposed to be free. It’s even worse that we can’t remove the card once we decide we don’t want to buy things anymore. What kind of policy is this?

Are you kidding me!!! So Apple is going to force you to put in a credit card to download FREE APPS??? that is reason enough to not even do business with Apple!!! and I think this sounds corrupt to me.... some people "prefer" not to use credit cards.... so is Apple going to reimburse customers for their iPad or iPhone since it is basically rendered useless anyways.... I would get my money back from Apple if I were you! They cannot force anyone to use a credit card... its against the law.... research it...

I've tried to purchase a free app when I select none on payment method page but when I push next it takes me back to the payment method page but "none" isn't one of the payment types what should I do?...help

Hey! My name is Seirra **** and I have an issue updating my apps because of my billing information. Is there any way you can help me remove my billing address so that I can update my apps?

[Personal Information Edited by Host]

I had my debit on iTunes account now it’s doesn’t work. It keeps declining my card saying there’s an issue. All I download are free apps. I also have music but that’s all I spend money on through iTunes. But I have been told there’s been pirchases on apps I don’t use as well that I haven’t made any on. But how am I supposed to download games on my phone if I can’t get my debit visa to connect to it? All my information is correct including the address on my bank account info.

Reportaproblem.apple.com for iTunes App Store issues/refunds....

you have purchased an app or in app content that was given to you but payment was never received. Your iTunes account will not accept a card because it is disabled. Call customer support and the can verify and enable it within seconds.

Side not not if you dispute an iTunes purchase with your bank this issue would also occur and the same resolution is listed above, call in

you can also use a gift card as a Card if you don’t want your card on file.

As a follow up to this question. If I’m not being charged, why do I have to provide ANY billing information for an update for an app that was free and/or already paid for. It is 100% rediculous that I can’t update ANY of my apps because I am dealing with financial issues. Please remove this requirement IMMEDIATLY! The only time I should have to update my billing info is if I am making a valid purchase. It’s not free if I have to have money to get it.

Right none is not an option. Putting in a debit or credit card will resolve this issue and you will Not be charged for free purchases. An alternative option is to put in a gift card number for a payment option, could be a 5 gift card.