My Digital Crown is not responding

My Digital Crown is not responding in my Apple Watch series 2 ; and i cannot unlock nor ejet the water ; nor work anything in my watch that's what I've tried to do yet now it's stuck

Posted on Sep 17, 2017 12:15 PM

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Question marked as Top-ranking reply

Posted on Sep 18, 2017 1:47 AM

Hi


Operation of the Digital Crown can be affected by substances like dust or lotion. If it has stopped operating as expected, then it may help to clean it by following the steps here:


Use the Digital Crown on your Apple Watch - Apple Support


It may also help to restart your Apple Watch (if necessary, by force restarting it):


Restart your Apple Watch - Apple Support


If the issue persists, then your Apple Watch may require service. Contact Apple Support (mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider with a view to arranging for your Apple Watch to be inspected and, if recommended, serviced:

2 replies
Question marked as Top-ranking reply

Sep 18, 2017 1:47 AM in response to yaraAslmh

Hi


Operation of the Digital Crown can be affected by substances like dust or lotion. If it has stopped operating as expected, then it may help to clean it by following the steps here:


Use the Digital Crown on your Apple Watch - Apple Support


It may also help to restart your Apple Watch (if necessary, by force restarting it):


Restart your Apple Watch - Apple Support


If the issue persists, then your Apple Watch may require service. Contact Apple Support (mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider with a view to arranging for your Apple Watch to be inspected and, if recommended, serviced:

Sep 17, 2017 12:17 PM in response to yaraAslmh

It sounds like you may need to clean out the Digital Crown of your watch.


To do start some warm running water. Then stick the Digital Crown under the water and spin it around many times. After a few times you should be able to get the crown to move very easily and hopefully it will respond better.


There is no need for you to worry about this ruining your watch as they are water resistant.

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My Digital Crown is not responding

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