Wireless Mouse Issues

Hello,

A few months ago I purchased a Logitech M325c wireless mouse to use with my MacBook Pro, which is about 2 years old. It worked without any problems for approximately 4 months until it suddenly quit working during use. I have changed the battery, which does not help, along with restarting the computer, turning both devices off and back on, trying different USB ports, and downloading the various updates/downloads from Logitech's website. With both batteries, the green light on the mouse illuminates when the mouse is switched on for approximately 5-10 seconds, then goes off, as usual, but the mouse will still not move the cursor on the screen. It connects through a small USB insert and has not required any downloads or updates at all previously, but recent downloads have occurred in attempt to fix the problems and were not helpful. I have attempted to use the "Logitech Unifying Software," along with "Logitech Control Center" (under System Preferences), all of which say a Logitech device cannot be found. The "mouse" section under System Preferences also cannot locate a wireless mouse. Is there any advice or assistance anyone can provide? From the date of purchase, the mouse has worked seamlessly without fail and suddenly stopped during use. I have not attempted to use it with another computer and, to my knowledge, have not had the mouse near other wireless devices. The mouse also does not have a reset button and the MacBook Pro is running on Sierra 10.12.6 and does not currently need an update.

Thank you!

Posted on Sep 17, 2017 5:54 PM

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6 replies

Sep 18, 2017 5:08 AM in response to ADR1

As Tjk has suggested, try it with another computer.


If that does not work use logitech support. http://support.logitech.com/en_ca/product/wireless-mouse-m325c/warranty

They have a 1 year warranty. Maybe it just failed.


[Edit] Do you have any other logitech mice?

Once my mouse appeared to be not working. I found I was using my wife's mouse. They were identical but used different wireless adapters. Swapped mice and ok.


Kim

Sep 20, 2017 10:46 AM in response to tjk

Hey, thanks for your help. I tried plugging it into an iMac and it did not work, although the light still illuminated on the mouse. No, I have not started using a USB3 peripheral. I had a flash drive plugged into the other USB port at the same time, but this is often the case as I use the mouse for work that is saved on the flash drive.

Sep 20, 2017 10:48 AM in response to KimUserName

Hey Kim, thanks for your help. No, unfortunately I do not have any other mice. I attempted to plug it into an iMac and it did not seem to register there either. I did not have the opportunity to go through any settings and see if it would register, but typically they register as soon as you plug them in. I can certainly consult with the Logitech site or just buy another mouse. I just find it really strange that it suddenly quit working while it was being used. Since it is only 3-4 months old, I was hoping to salvage it. Thanks for your suggestion!

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Wireless Mouse Issues

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