Macbook Pro recognizes internet connection but cannot connect to internet

Question

Macbook Pro recognizes internet connection but cannot connect to internet

When I run an wireless diagnostic, it shows I am connected to the internet; however, when I try to open a browser, it will not connect. I have tried Safari and Chrome, but both say that the page will not open.

MacBook Pro (Retina, 13-inch,Early 2015), iOS 10.3.3

Posted on Sep 18, 2017 6:36 AM

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Answer 1

Tesserax

Level 10

158,472 points

Sep 18, 2017 8:19 AM in response to johnfrombella vista

What is the make & model of your wireless router or gateway device?

Regardless, try the following to get started:

Run the Terminal app, located in /Applications/Utilities
At the command prompt, enter: traceroute www.apple.com
You should get a series of responses ending at the IP address for the Apple website.

Is this what you get? ... or something like: traceroute: unknown host?

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