Safari running very slow

Question

Level 1

13 points

Safari running very slow

I thought I had solved the problem but it still very much there.Some webapges are mucgh worse than others.Here is an Etrecheck report.Could someone please advise me ? thanks

EtreCheck version: 2.5.3 (206)

Report generated 9/18/17, 5:53 PM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: (What does this mean?)

iMac (21.5-inch, Mid 2011)

[Click for Technical Specifications]

[Click for User Guide]

iMac - model: iMac12,1

1 2.5 GHz Intel Core i5 CPU: 4-core

12 GB RAM Upgradeable

[Click for upgrade instructions]

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

BANK 0/DIMM1

4 GB DDR3 1333 MHz ok

BANK 1/DIMM1

4 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: (What does this mean?)

AMD Radeon HD 6750M - VRAM: 512 MB

iMac 1920 x 1080

System Software: (What does this mean?)

macOS 10.12.6 (16G29) - Time since boot: about one day

Disk Information: (What does this mean?)

ST3500418AS disk0 : (500.11 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 499.25 GB (180.69 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

HL-DT-STDVDRW GA32N ()

USB Information: (What does this mean?)

Apple Inc. FaceTime HD Camera (Built-in)

Mitsumi Electric Apple Optical USB Mouse

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Seagate Expansion Desk

BTC USB Multimedia Keyboard

Apple Computer, Inc. IR Receiver

Apple Card Reader

Thunderbolt Information: (What does this mean?)

Apple Inc. thunderbolt_bus

Gatekeeper: (What does this mean?)

Mac App Store and identified developers

Kernel Extensions: (What does this mean?)

/Library/Extensions

[loaded] com.malwarebytes.mbam.rtprotection (3.0.2 - SDK 10.12) [Click for support]

/System/Library/Extensions

[not loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) [Click for support]

System Launch Agents: (What does this mean?)

[loaded] com.apple.RemoteDesktop.plist - Invalid signature!

[loaded] com.apple.SSInvitationAgent.plist - Invalid signature!

[loaded] com.apple.bluetooth.PacketLogger.plist - /AppleInternal/DevTools/Hardware/PacketLogger.app/Contents/MacOS/PacketLogger: Executable not found!

[loaded] com.apple.screensharing.MessagesAgent.plist - Invalid signature!

[loaded] com.apple.screensharing.agent.plist - Invalid signature!

[loaded] com.openssh.ssh-agent.plist [Click for support]

System Launch Daemons: (What does this mean?)

[loaded] com.apple.RFBEventHelper.plist - Invalid signature!

[loaded] com.apple.airplaydiagnostics.server.mac.plist - /AppleInternal/Applications/AirPlayDiagnostics.app/Contents/Resources/AirPlayDi agnosticsServer: Executable not found!

[loaded] com.apple.driver.ethcheck.plist - Invalid signature!

[running] com.apple.driver.ethcheckthunderbolt.plist - Invalid signature!

[loaded] com.apple.emlog.plist - No signature!

[loaded] com.apple.gkreport.plist - No signature!

[failed] com.apple.mobile.keybagd.plist - /usr/libexec/keybagd: Executable not found!

[loaded] com.apple.postfix.newaliases.plist - No signature!

[loaded] com.apple.screensharing.plist - Invalid signature!

[running] de.novamedia.nmnetmgrd.plist [Click for support]

[loaded] org.apache.httpd.plist - No signature!

[loaded] org.net-snmp.snmpd.plist - No signature!

Launch Agents: (What does this mean?)

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist [Click for support]

[running] com.adobe.AdobeCreativeCloud.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[running] com.malwarebytes.mbam.frontend.agent.plist [Click for support]

Launch Daemons: (What does this mean?)

[loaded] com.adobe.ARMDC.Communicator.plist [Click for support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist [Click for support]

[running] com.adobe.adobeupdatedaemon.plist [Click for support]

[running] com.adobe.agsservice.plist [Click for support]

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[loaded] com.malwarebytes.HelperTool.plist [Click for support]

[running] com.malwarebytes.mbam.rtprotection.daemon.plist [Click for support]

[running] com.malwarebytes.mbam.settings.daemon.plist [Click for support]

[loaded] com.rogueamoeba.instanton-agent.plist [Click for support]

[loaded] com.timesoftware.timemachineeditor.helper.plist [Click for support]

[loaded] jp.co.canon.MasterInstaller.plist [Click for support]

User Launch Agents: (What does this mean?)

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[failed] com.adobe.ARM.[...].plist [Click for support]

[running] com.amazon.music.plist [Click for support]

[loaded] com.cisco.videoguard7.plist [Click for support]

[loaded] com.cisco.videoguard7.uninstall.plist [Click for support]

[running] com.cisco.videoguardmonitor.plist [Click for support]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist [Click for support]

[loaded] com.facebook.videochat.[redacted].plist [Click for support]

[loaded] com.skype.skype.shareagent.plist [Click for support]

[running] com.spotify.webhelper.plist [Click for support]

[loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist [Click for support]

User Login Items: (What does this mean?)

Dropbox Application (/Applications/Dropbox.app)

Android File Transfer Agent Application (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

ElementsAutoAnalyzer Application (/Applications/Adobe Elements 11 Organizer.app/Contents/ElementsAutoAnalyzer.app)

Music Manager UNKNOWN (missing value)

Skype Application (/Applications/Skype.app)

Safari Application Hidden (/Applications/Safari.app)

Thunderbird Application Hidden (/Applications/Thunderbird.app)

Dashlane Application (/Applications/Dashlane.app)

Calendar Application (/Applications/Calendar.app)

Spotify (old 2) Application (/Applications/Spotify (old 2).app)

EvernoteHelper Application (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)

Google Chrome Application (/Applications/Google Chrome.app)

Google Photos Backup Application (/Applications/Google Photos Backup.app)

Other Apps: (What does this mean?)

[running] com.adobe.CCXProcess.40016

[running] com.adobe.acc.AdobeDesktopService.1644.84092BE4-6902-450D-88B6-AE9C444CAFAA

[running] com.adobe.accmac.40020

[running] com.dashlane.DashlaneAgent

[running] com.etresoft.EtreCheck.39628

[running] com.evernote.EvernoteHelper.42276

[running] com.getdropbox.dropbox.42292

[running] com.google.Chrome.42216

[running] com.google.android.mtpagent.1632

[running] com.google.gpautobackup.39680

[running] com.hp.devicemonitor

[running] com.jetson.Magic-Window-Helper

[running] com.jetson.magicwindowmac.39756

Internet Plug-ins: (What does this mean?)

o1dbrowserplugin: Version: 5.41.3.0 - SDK 10.8 [Click for support]

Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 [Click for support]

NP2020Player: Version: 5.0.4.0 [Click for support]

RealPlayer Plugin: Version: Unknown

AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Click for support]

FlashPlayer-10.6: Version: 27.0.0.130 - SDK 10.12 [Click for support]

AdobePDFViewerNPAPI: Version: 17.012.20098 - SDK 10.11 [Click for support]

Silverlight: Version: 5.1.50901.0 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 27.0.0.130 - SDK 10.12 [Click for support]

googletalkbrowserplugin: Version: 5.41.3.0 - SDK 10.8 [Click for support]

AdobePDFViewer: Version: 17.012.20098 - SDK 10.11 [Click for support]

EPPEX Plugin: Version: 10.0 [Click for support]

Safari Extensions: (What does this mean?)

Amazon Assistant for Safari

Ebates Cash Back

SiteAdvisor

eBay for Safari

Dashlane

Grammarly for Safari

Translate

Adblock Plus

3rd Party Preference Panes: (What does this mean?)

Flash Player [Click for support]

Time Machine: (What does this mean?)

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 499.25 GB Disk used: 318.56 GB

Destinations:

Don [Local]

Total size: 2.00 TB

Total number of backups: 130

Oldest backup: 2015-10-21 15:39:29 +0000

Last backup: 2017-09-18 16:33:23 +0000

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 499.25 GB X 3)

Top Processes by CPU: (What does this mean?)

95% com.apple.WebKit.WebContent(2)

5% com.apple.WebKit.Networking

3% WindowServer

2% fontd

2% Magic Window

Top Processes by Memory: (What does this mean?)

4.36 GB com.apple.WebKit.WebContent(2)

953 MB kernel_task

295 MB Safari

123 MB VTDecoderXPCService(3)

123 MB mdworker(13)

Virtual Memory Information: (What does this mean?)

896 MB Free RAM

11.00 GB Used RAM (2.23 GB Cached)

515 MB Swap Used

Diagnostics Information: (What does this mean?)

Sep 18, 2017, 05:25:15 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-09-18-172515_[ redacted].cpu_resource.diag [Click for details]

Sep 18, 2017, 05:02:19 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-09-18-170219_[ redacted].cpu_resource.diag [Click for details]

Sep 18, 2017, 08:26:10 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-09-18-082610_[ redacted].cpu_resource.diag [Click for details]

Sep 18, 2017, 08:08:26 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-09-18-080826_[ redacted].cpu_resource.diag [Click for details]

Sep 17, 2017, 10:08:25 PM /Library/Logs/DiagnosticReports/Skype_2017-09-17-220825_[redacted].hang

Sep 17, 2017, 09:58:24 PM /Library/Logs/DiagnosticReports/Skype_2017-09-17-215824_[redacted].hang

Sep 17, 2017, 09:49:53 PM Self test - passed

Sep 17, 2017, 07:38:49 PM /Library/Logs/DiagnosticReports/MusicManagerHelper_2017-09-17-193849_[redacted] .crash

Sep 17, 2017, 07:38:48 PM /Library/Logs/DiagnosticReports/EvernoteHelper_2017-09-17-193848_[redacted].cra sh

Sep 17, 2017, 07:38:29 PM /Library/Logs/DiagnosticReports/Core Sync_2017-09-17-193829_[redacted].crash

Sep 17, 2017, 03:08:24 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-09-17-150824_[ redacted].cpu_resource.diag [Click for details]

Sep 17, 2017, 12:45:01 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-09-17-124501_[ redacted].cpu_resource.diag [Click for details]

Sep 17, 2017, 11:41:15 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-09-17-114115_[ redacted].cpu_resource.diag [Click for details]

Sep 17, 2017, 10:39:06 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-09-17-103906_[ redacted].cpu_resource.diag [Click for details]

Sep 17, 2017, 10:07:22 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-09-17-100722_[ redacted].cpu_resource.diag [Click for details]

Sep 16, 2017, 07:25:20 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-09-16-192520_[ redacted].cpu_resource.diag [Click for details]

Sep 16, 2017, 10:09:49 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-09-16-100949_[ redacted].cpu_resource.diag [Click for details]

Sep 16, 2017, 09:57:56 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-09-16-095756_[ redacted].cpu_resource.diag [Click for details]

Sep 16, 2017, 09:42:26 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-09-16-094226_[ redacted].cpu_resource.diag [Click for details]

Sep 16, 2017, 08:57:59 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-09-16-085759_[ redacted].cpu_resource.diag [Click for details]

iMac, macOS Sierra (10.12), apple tv, mini iPad

Posted on Sep 18, 2017 10:19 AM

Reply

Answer 1

Top-ranking reply

Eric Root

Level 10

685,257 points

Sep 18, 2017 1:51 PM in response to angloargie

Clean up: ⓘ

/Library/LaunchDaemons/com.rogueamoeba.instanton-agent.plist

/Library/Audio/Plug-Ins/HAL/InstantOn.driver/Contents/MacOS/instanton-agent

Executable not found!

com.adobe.ARM.[...].plist

/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper semi-auto

Executable not found!

~/Library/LaunchAgents/jp.co.canon.Inkjet_Extended_Survey_Agent.plist

/Applications/Canon Utilities/Inkjet Extended Survey Program/Inkjet Extended Survey Program.app/Contents/Resources/Canon_Inkjet_Extended_Survey_Agent

Executable not found!

3 orphan files found. [Clean up]

Run the report again and click [Clean up].

Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items. Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library/Caches/com.apple.Safari/Cache.db and move it to the trash.

Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.

Safari Corruption See post by Linc Davis

Safari Reset

Reply

Answer 2

Allan Jones

Level 9

78,320 points

Sep 18, 2017 3:29 PM in response to angloargie

Please download and install the newest version of EtreCheck. The one you have is very old and reports things totally different that the current version 3.4.4, and may be missing some things. Anyway, the formatting is easier to interpret with current versions.

ONLY get Etrecheck form its developer's site--other sources may have compromised the product:

http://etresoft.com/etrecheck

All I can see from the old version's report is that Safari's underlying WebKit is working overtime. You have a lot of Safari extensions, some of which a later EtreCheck may flag as malware, and they can overwork Webkit. To test, turn off all Safari extensions (Safari Preferences > Extensions tab), restart the computer, then see if Safari runs better. If it does, turn extensions back on one at a time and repeat the restart/test sequence. If problems return then last one re-enabled is the troublemaker.

We have the same model iMac but with only 8GB RAM and it is not slow with Safari or anything else. I think yours is a software issue.

Reply

Answer 3

angloargie Author

Level 1

13 points

Sep 18, 2017 11:51 AM in response to angloargie

ok thanks .Here is a new report with the updated Etrecheck

EtreCheck version: 3.4.4 (448)

Report generated 2017-09-18 19:49:41

Download EtreCheck from https://etrecheck.com

Runtime: 2:40

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Clean up] link to delete unused files.

Problem: Computer is too slow

Hardware Information: ⓘ

iMac (21.5-inch, Mid 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac12,1

1 2.5 GHz Intel Core i5 (i5-2400S) CPU: 4-core

12 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

BANK 0/DIMM1

4 GB DDR3 1333 MHz ok

BANK 1/DIMM1

4 GB DDR3 1333 MHz ok

Handoff/Airdrop2: not supported

Wireless: en1: 802.11 a/b/g/n

iCloud Quota: 33.95 GB available

Video Information: ⓘ

AMD Radeon HD 6750M - VRAM: 512 MB

iMac 1920 x 1080

Disk Information: ⓘ

ST3500418AS disk0: (500.11 GB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 499.25 GB (180.29 GB free)

Recovery HD (disk0s3 - Journaled HFS+) /Volumes/Recovery HD [Recovery]: 650 MB (118 MB free)

HL-DT-STDVDRW GA32N ()

USB Information: ⓘ

USB20Bus

Apple Inc. FaceTime HD Camera (Built-in)

hub_device

Mitsumi Electric Apple Optical USB Mouse

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

USB20Bus

hub_device

Seagate Expansion Desk

Expansion Desk disk1: (2 TB)

EFI (disk1s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

Don (disk1s2 - Journaled HFS+) /Volumes/Don : 2.00 TB (1.42 TB free)

BTC USB Multimedia Keyboard

Apple Computer, Inc. IR Receiver

Apple Card Reader

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

System Software: ⓘ

macOS Sierra 10.12.6 (16G29) - Time since boot: about one day

Gatekeeper: ⓘ

Mac App Store and identified developers

Clean up: ⓘ

/Library/LaunchDaemons/com.rogueamoeba.instanton-agent.plist

/Library/Audio/Plug-Ins/HAL/InstantOn.driver/Contents/MacOS/instanton-agent

Executable not found!

com.adobe.ARM.[...].plist

/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper semi-auto

Executable not found!

~/Library/LaunchAgents/jp.co.canon.Inkjet_Extended_Survey_Agent.plist

/Applications/Canon Utilities/Inkjet Extended Survey Program/Inkjet Extended Survey Program.app/Contents/Resources/Canon_Inkjet_Extended_Survey_Agent

Executable not found!

3 orphan files found. [Clean up]

Kernel Extensions: ⓘ

/Library/Extensions

[loaded] com.malwarebytes.mbam.rtprotection (3.0 - SDK 10.12) [Lookup]

/System/Library/Extensions

[not loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) [Lookup]

System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 173 Apple tasks

[running] 102 Apple tasks

System Launch Daemons: ⓘ

[running] de.novamedia.nmnetmgrd.plist (? bae95d1d 5e584cde - installed 2014-05-14) [Lookup]

[not loaded] 36 Apple tasks

[loaded] 176 Apple tasks

[running] 107 Apple tasks

Launch Agents: ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2016-06-28) [Lookup]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-15) [Lookup]

[running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2016-06-28) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10) [Lookup]

[running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2017-08-31) [Lookup]

[not loaded] com.oracle.java.Java-Updater.plist (? 0 ? - installed (null)) [Lookup]

Launch Daemons: ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-15) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-15) [Lookup]

[running] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2016-06-28) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-05-29) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 4898e928 - installed 2017-08-29) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-07-26) [Lookup]

[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2016-12-22) [Lookup]

[running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2017-08-31) [Lookup]

[running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2017-08-31) [Lookup]

[not loaded] com.oracle.java.Helper-Tool.plist (? 0 ? - installed (null)) [Lookup]

[loaded] com.rogueamoeba.instanton-agent.plist (? c3a85319 0 - installed 2014-03-25) [Lookup] - /Library/Audio/Plug-Ins/HAL/InstantOn.driver/Contents/MacOS/instanton-agent: Executable not found!

[loaded] com.timesoftware.timemachineeditor.helper.plist (Thomas CLEMENT - installed 2015-10-09) [Lookup]

[loaded] jp.co.canon.MasterInstaller.plist (Canon Inc. - installed 2015-09-25) [Lookup]

User Launch Agents: ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2016-06-28) [Lookup]

[failed] com.adobe.ARM.[...].plist (? 560d19c8 0 - installed 2013-12-02) [Lookup] - /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper: Executable not found!

[running] com.amazon.music.plist (? 7c73c27a 3a020845 - installed 2016-12-03) [Lookup]

[loaded] com.cisco.videoguard7.plist (Shell Script c8b7826e - installed 2017-04-29)

[loaded] com.cisco.videoguard7.uninstall.plist (Shell Script 1838e1d7 - installed 2017-08-07)

[running] com.cisco.videoguardmonitor.plist (Shell Script 2864b4de - installed 2017-08-07)

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) [Lookup]

[loaded] com.facebook.videochat.[redacted].plist (Apple, Inc. - installed 2016-10-02)

[loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-09-17) [Lookup]

[running] com.spotify.webhelper.plist (Spotify - installed 2017-09-17) [Lookup]

[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist (? 5e3c5637 0 - installed 2012-12-04) [Lookup] - /Applications/Canon Utilities/Inkjet Extended Survey Program/Inkjet Extended Survey Program.app/Contents/Resources/Canon_Inkjet_Extended_Survey_Agent: Executable not found!

User Login Items: ⓘ

Safari Application

(/Applications/Safari.app)

Internet Plug-ins: ⓘ

o1dbrowserplugin: 5.41.3.0 (installed 2015-12-16) [Lookup]

Flip4Mac WMV Plugin: 3.2.0.16 (installed 2013-08-24) [Lookup]

NP2020Player: 5.0.4.0 (installed 2010-11-30) [Lookup]

RealPlayer Plugin: Unknown

AdobeAAMDetect: 3.0.0.0 (installed 2016-06-28) [Lookup]

FlashPlayer-10.6: 27.0.0.130 (installed 2017-09-12) [Lookup]

AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-08-31) [Lookup]

Silverlight: 5.1.50901.0 (installed 2016-11-22) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-07-28)

Flash Player: 27.0.0.130 (installed 2017-09-12) [Lookup]

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]

AdobePDFViewer: 17.012.20098 (installed 2017-08-31) [Lookup]

EPPEX Plugin: 10.0 (installed 2015-09-25) [Lookup]

Safari Extensions: ⓘ

[disabled] Translate - SideTree.com - Apps for Mac and Web - http://SideTree.com/extensions.html#Translate (installed 2016-10-04)

[disabled] Amazon Assistant for Safari - Amazon - https://www.amazon.com?tag=amz-mkt-saf-us-20 (installed 2017-09-08)

[not loaded] Ebates Cash Back - Ebates Performance Marketing, Inc. - http://ebates.com/ (installed 2016-10-04)

[disabled] Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (installed 2016-10-04)

[disabled] Grammarly for Safari - Grammarly - https://www.grammarly.com (installed 2016-06-01)

[not loaded] eBay for Safari - eBay Inc - http://anywhere.ebay.com/browser/safari/ (installed 2016-10-04)

[not loaded] Dashlane - Dashlane Inc. - http://www.dashlane.com (installed 2016-06-09)

[not loaded] SiteAdvisor - McAfee - http://www.siteadvisor.com (installed 2015-07-22)

3rd Party Preference Panes: ⓘ

Flash Player (installed 2017-08-29) [Lookup]

Time Machine: ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 499.25 GB Disk used: 318.96 GB

Destinations:

Don [Local]

Total size: 2.00 TB

Total number of backups: 130

Oldest backup: 21/10/2015, 16:39

Last backup: 18/09/2017, 19:32

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 499.25 GB X 3)

Top Processes by CPU: ⓘ

3% WindowServer

2% Magic Window

1% kernel_task

1% opendirectoryd

1% VTDecoderXPCService

Top Processes by Memory: ⓘ

993 MB kernel_task

482 MB Safari

262 MB RTProtectionDaemon

153 MB com.apple.WebKit.WebContent

131 MB Google Chrome

Top Processes by Network Use: ⓘ

Input Output Process name

363 KB 328 KB Dropbox

278 KB 181 KB mDNSResponder

163 KB 60 KB com.apple.WebKit.Networking

88 KB 26 KB netbiosd

26 KB 21 KB apsd

Top Processes by Energy Use: ⓘ

16.78 RTProtectionDaemon

8.58 WindowServer

7.42 spindump

6.56 Magic Window

Virtual Memory Information: ⓘ

7.10 GB Available RAM

3.56 GB Free RAM

4.90 GB Used RAM

3.54 GB Cached files

80 MB Swap Used

Software installs: ⓘ

Google Earth: (installed 2017-08-24)

iTranslate: 1.4.4 (installed 2017-08-25)

Malwarebytes for Mac: (installed 2017-08-31)

Adobe Acrobat Reader DC (17.012.20098): (installed 2017-08-31)

GIPHY CAPTURE: 3.7 (installed 2017-08-31)

EazyDraw: 3.10.6 (installed 2017-09-03)

Adobe Flash Player: (installed 2017-09-12)

iTranslate: 1.4.5 (installed 2017-09-14)

Install information may not be complete.

Diagnostics Information: ⓘ

2017-09-18 19:06:44 com.apple.WebKit.WebContent High CPU use [Open] [Details]

2017-09-17 22:08:25 Skype.app Hang [Open]

2017-09-17 21:49:53 Last shutdown cause: 3 - Hard shutdown

2017-09-17 19:38:49 MusicManagerHelper.app Crash [Open]

2017-09-17 19:38:48 Evernote.app Crash [Open]

Cause: objc_msgSend() selector name: isEqual:

2017-09-17 19:38:29 Core Sync.app Crash [Open]

Cause: terminating with uncaught exception of type Poco::SystemException: System exception

abort() called

Reply

Answer 4

angloargie Author

Level 1

13 points

Sep 18, 2017 3:26 PM in response to Eric Root

Thanks, that seems to have speeded things very well.I only had 4 extensions operational but I suspect its the one from Amazon that has caused me the problems as I only recently installed it

Reply

Answer 5

Eric Root

Level 10

685,257 points

Sep 18, 2017 4:19 PM in response to angloargie

You are welcome.

Reply