My Beats X stopped working

My BeatsX worked fine then today all of a sudden they stopped working out of the right ear. Left works fine but right, there’s nothing. Tried resetting. Nothing

Reset

1. Hold down these two buttons for 10 seconds:
   • Power button
   • Volume down button
2. When the LED indicator light flashes, release the buttons. Your earphones are now reset and ready to be set up with your devices again.

Thank you very much for this extremely helpful hint/hack! I love my BeatsX...I noticed a lot of people mentioning that they they experienced the same thing after putting them in their travel case. If THAT had been the case, I wasn't about to buy another pair. I was hoping to find there was a reset process!

Actually, it didn't work.

I followed your directions to the letter, I held down both the power button and the "down" volume, and after approximately 10 seconds, the red light began flashing. I immediately released both buttons - as per the directions above. It looked as if it reset...but unfortunately when I tried to pair the Beats X with my iPhone again - I got the same white lights that flash 3 times, and nothing.

I need some help, I use these for entertainment and work.

I agree. It happened to me after putting them in my carry on bag as well. Did not fly, were travelling by car so no xrays.

This is not acceptable. The power button itself is a design absurdity. Nearly impossible to turn it on without looking at the power button because there is nearly no tactile feedback.

Apple, please fix this.

Hi, mine has been going off and on since the weekend and is completely dead now. This is not good enough from a brand like Apple/ Beats. I definitely will be replacing this item. I tried the fix advised but it didn’t work.

Yeah, same problem mine stopped working about three months ago and I have not gotten a chance to fix and tried this fix and did not work. I have only had mine for about 3 months prior to this happening. I get a flashing red light when I charged and then they don't work. I am taking back to my cell provider in hopes they will replace them. Any additional fix suggestions would be great because the one here did not work for me either.

So I called apple support and it turns out that the Beats eventually need firmware update. So they led me through the process of going to the website to download the beats app to update, and part of the problem was solved. They did change my headphones due to another problem. They have 1 year guarantee.

I'm experiencing the same problem. The volume started to lower by itself while the volume controls stopped working. Besides that, I travelled to the beach by car and the on/off controls stopped working. I've done the reset and nothing. They lasted one year.

I’ve owned my beats x for two days and they already showed the symptoms mentioned. Definitely not buying beats again after this. I just turned 18 this December and I chose these headphones as my big ticket Christmas item before I start my life. They disconnect every five seconds and turn on based on whether they “feel like it”. It’s too bad that I’m going to have to turn my big ticket item into a pair of headphones that break in a few months of minimal use (aka Apple headphones) or good earbuds that have high quality but sound like trash because the dongle for the iPhone 7 makes the sound quality akin to a children’s toy. Apple needs to get their stuff together.

I did. They require you to verify the Device ID (usually a very hard to read number on the side of the earbuds) also in order to send them in you'll need to have the proof of purchase. If you do, just go on the web chat and they'll walk you through everything. Good luck!

Same here, I got mine for Christmas and only used a few times before the right side stopped working. I literally had them for only a week. Tried resetting and updating to latest software update and nothing worked. I'm really disappointed about how fast these broke as they were cool headphones and my first pair of wireless headphones. I recently just mailed them to Apple for repair. We'll see what happens next. In reading all the reviews the travel case seems to come up a lot with issues occurring after using. I even wondered if folding these in such a compact space was the reason for all the issues being reported, which would be absurd if that was the case!

Seems to be a consistent problem. Hopefully by now Apple are replacing headphones without too much trouble - anyone else with feedback on this?

I am also having this problem. Mine lasted 8 months. And I’d like to know how to fix. And or can they be replaced?

I going through this as of today I did everything nothing 😞 I did all steps so now Apple is going to send me a new pair but it’s going to take a while to come back