Hi Eric,
I followed all three steps in that thread, but it did not solve the problem: Safari will not even launch. While logged in as a Guest, I was able to use Safari, so maybe it is something associated with my account. I ran the EtreCheck app, and here is the result below. Please advise; thanks in advance for your time.
EtreCheck version: 3.4.4 (448)
Report generated 2017-09-19 19:55:10
Download EtreCheck from https://etrecheck.com
Runtime: 2:04
Performance: Excellent
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Clean up] link to delete unused files.
Problem: Apps are crashing
Description:
Safari 10 was restarting frequently, but would at least function. After installing Safari 11, the app will not open/launch at all.
Hardware Information:ⓘ
MacBook Pro (Retina, Mid 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro10,1
1 2.6 GHz Intel Core i7 (i7-3720QM) CPU: 4-core
16 GB RAM Not upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Handoff/Airdrop2: supported
Wireless:
en0: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 290
Video Information:ⓘ
Intel HD Graphics 4000 - VRAM: 1536 MB
Color LCD 2880 x 1800
NVIDIA GeForce GT 650M - VRAM: 1024 MB
Disk Information:ⓘ
APPLE SSD SD512E disk0: (500.28 GB) (Solid State - TRIM: Yes)
[Show SMART report]
(disk0s1) <not mounted>
[EFI]: 210 MB
(disk0s2) <not mounted>
[CoreStorage Container]: 499.42 GB
(disk0s3) <not mounted>
[Recovery]: 650 MB
USB Information:ⓘ
USB20Bus
hub_device
Apple Inc. FaceTime HD Camera (Built-in)
USB20Bus
hub_device
hub_device
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
USB30Bus
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Virtual disks:ⓘ
Macintosh HD (disk1 - Journaled HFS+) /
[Startup]: 499.05 GB (70.78 GB free)
Encrypted AES-XTS (Unlocked)
Physical disk: disk0s2 499.42 GB Online
System Software:ⓘ
OS X El Capitan 10.11.6 (15G1611) - Time since boot: less than an hour
Gatekeeper:ⓘ
Mac App Store and identified developers
Clean up:ⓘ
com.adobe.ARM.[...].plist
/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper semi-auto
Executable not found!
~/Library/LaunchAgents/com.yahoo.YahooContactSyncAgent.plist
/System/Library/PrivateFrameworks/YahooSync.framework/Resources/Yahoo! Sync.app/Contents/MacOS/Yahoo! Sync --sync --periodic
Executable not found!
2 orphan files found. [Clean up]
Kernel Extensions:ⓘ
/Applications/Bose BLUETOOTH Speaker Update.app
[not loaded] com.bose.bluetooth (1.0.0) [Lookup]
/Applications/Wireless Auto Import.app
[not loaded] com.sony.driver.dsccamFirmwareUpdaterType00 (1.2.00.11201 - SDK 10.5) [Lookup]
/Applications/zoom.us.app
[not loaded] zoom.us.ZoomAudioDevice (1.1 - SDK 10.8) [Lookup]
/Library/Extensions
[not loaded] com.wacom.kext.ftdi (1.0 - SDK 10.10) [Lookup]
/System/Library/Extensions
[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.11-3 - SDK 10.10) [Lookup]
Startup Items:ⓘ
ProTec6b: Path: /Library/StartupItems/ProTec6b
Startup items no longer function in OS X Yosemite or later
System Launch Agents:ⓘ
[not loaded] 7 Apple tasks
[loaded] 161 Apple tasks
[running] 72 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 45 Apple tasks
[loaded] 164 Apple tasks
[running] 83 Apple tasks
Launch Agents:ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-07-23) [Lookup]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]
[running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-07-31) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10) [Lookup]
[not loaded] com.oracle.java.Java-Updater.plist (? 0 ? - installed (null)) [Lookup]
[running] com.sony.WirelessAutoImportLauncher.agent.plist (? c33fba7e 5d9a4df8 - installed 2012-11-20) [Lookup]
[running] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2014-12-22) [Lookup]
Launch Daemons:ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]
[running] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-07-31) [Lookup]
[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-05-24) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 4898e928 - installed 2017-08-29) [Lookup]
[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-07-26) [Lookup]
[not loaded] com.gopro.stereomodestatus.plist (? ab93fe2f 737d1392 - installed 2013-09-23) [Lookup]
[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-12) [Lookup]
[not loaded] com.oracle.java.Helper-Tool.plist (? 0 ? - installed (null)) [Lookup]
User Launch Agents:ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2016-09-02) [Lookup]
[failed] com.adobe.ARM.[...].plist (? 560d19c8 0 - installed 2013-01-31) [Lookup] - /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper: Executable not found!
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) [Lookup]
[running] com.spotify.webhelper.plist (Spotify - installed 2017-09-19) [Lookup]
[loaded] com.yahoo.YahooContactSyncAgent.plist (? f3b0e2b1 0 - installed 2011-03-08) [Lookup] - /System/Library/PrivateFrameworks/YahooSync.framework/Resources/Yahoo! Sync.app/Contents/MacOS/Yahoo! Sync: Executable not found!
User Login Items:ⓘ
EvernoteHelper Application (Apple, Inc. - installed 2017-06-06)
(/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)
Dropbox Application
(/Applications/Dropbox.app)
SpyderUtility Application
(/Applications/Datacolor/Spyder4Pro/Support/SpyderUtility.app)
Spotify Application - Hidden
(/Applications/Spotify.app)
ExpressVPN Application
(/Applications/ExpressVPN.app)
WD Quick View Application
(/Library/Application Support/WDSmartware/WDQuickView.app)
EvernoteHelper SMLoginItem - Hidden (Apple, Inc. - installed 2017-06-06)
(/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)
Internet Plug-ins:ⓘ
Google Earth Web Plug-in: 7.1 (installed 2016-08-19) [Lookup]
Default Browser: 601 (installed 2016-07-26)
OfficeLiveBrowserPlugin: 12.3.6 (installed 2013-03-13) [Lookup]
AmazonMP3DownloaderPlugin101750: AmazonMP3DownloaderPlugin 1.0.17 (installed 2013-05-25) [Lookup]
Unity Web Player: UnityPlayer version 4.2.0f4 (installed 2013-07-23) [Lookup]
AdobeAAMDetect: 3.0.0.0 (installed 2017-07-31) [Lookup]
FlashPlayer-10.6: 27.0.0.130 (installed 2017-09-13) [Lookup]
AdobePDFViewerNPAPI: 15.010.20056 (installed 2015-12-18) [Lookup]
Silverlight: 5.1.41212.0 (installed 2016-06-11) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-07-31)
Flash Player: 27.0.0.130 (installed 2017-09-13) [Lookup]
WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 (installed 2014-12-22) [Lookup]
AdobePDFViewer: 15.010.20056 (installed 2015-12-18) [Lookup]
User internet Plug-ins:ⓘ
ZoomUsPlugIn: 4.0.29656.0413 (installed 2017-05-02) [Lookup]
fbplugin_1_0_3: Unknown (installed 2010-02-26) [Lookup]
Google Earth Web Plug-in: 7.1 (installed 2013-10-07) [Lookup]
3rd Party Preference Panes:ⓘ
Flash Player (installed 2017-08-29) [Lookup]
WacomTablet (installed 2014-12-22) [Lookup]
WDQuickView (installed 2015-11-25) [Lookup]
Time Machine:ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 499.05 GB Disk used: 428.27 GB
Destinations:
Time Machine [Local]
Total size: 2.00 TB
Total number of backups: 4
Oldest backup: Jul 27, 12:23 PM
Last backup: Sep 19, 5:44 PM
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 499.05 GB X 3)
Top Processes by CPU:ⓘ
6%
WindowServer
2%
kernel_task
0%
fontd
0%
pkd
0%
Dropbox
Top Processes by Memory:ⓘ
997 MB kernel_task
223 MB Dropbox
220 MB Finder
201 MB WindowServer
198 MB Google Chrome
Top Processes by Energy Use:ⓘ
6.90 WindowServer
0.30 Dropbox
0.20 Adobe Desktop Service
0.16 SpyderUtility
Virtual Memory Information:ⓘ
8.14 GB
Available RAM
2.63 GB
Free RAM
7.86 GB
Used RAM
5.51 GB
Cached files
0 B Swap Used
Software installs:ⓘ
ShutterCount: 3.1 (installed 2017-08-30)
Adobe Flash Player:
(installed 2017-09-13)
Kindle: 1.20.3 (installed 2017-09-15)
Install information may not be complete.
Diagnostics Information:ⓘ
2017-09-19 19:45:41 akd Crash [Open]
2017-09-19 19:44:11 Safari.app Crash [Open]
2017-09-19 19:43:42 WacomTabletDriver.app Crash [Open]
2017-09-19 19:43:32 Last shutdown cause: 6 - Unknown
2017-09-19 19:29:37 storeaccountd Crash [Open]
2017-09-19 19:29:20 XPCKeychainSandboxCheck Crash [Open]
2017-09-19 19:12:14 Kernel Panic [Open] [Details]
3rd Party Kernel Extensions: None
2017-09-19 17:25:13 backupd High CPU use [Open] [Details]
2017-09-19 16:44:30 Software Update.app Crash [Open]
Cause: objc_msgSend() selector name: release
2017-09-19 16:44:15 mds_stores Crash [Open]
Cause: [0x7000002a0000]/Library/Caches/com.apple.xbs/Sources/Spotlight_frameworks/Spotl ight-972.34/index/ContentIndex/CIMerging.c:350: failed assertion '!buffers->badIndex' /Volumes/6TB WD Stor/.Spotlight-V100/Store-V2/640592F4-CDF1-41B3-B992-163DFA2025AF (exfat, t: 0x16, st: 0x0, f: 0x201018) corrupt ro index need to rebuild 4.
2017-09-19 14:29:26 suggestd Crash [Open]
Cause: Assertion failed: (object.reference.embeddedReference < collectionBufferOffset + offsetToBase), function validatePlistObject, file /Library/Caches/com.apple.xbs/Sources/SpotlightCore/Spotlight-972.34/generic/MD PlistContainer.c, line 423.
2017-09-19 13:55:15 mdworker Crash [Open]
Cause: /System/Library/PrivateFrameworks/ViewBridge.framework/Versions/A/ViewBridge
Initializing
2017-09-19 12:48:39 Problem Reporter.app Crash [Open]
Cause: abort() called
2017-09-16 22:43:32 com.apple.WebKit.WebContent High CPU use [Open] [Details]
