Unable to log in with my apple ID

Question

Level 1

10 points

Unable to log in with my apple ID

I updated my iPhone with iOS 11 sometime back. Now I'm unable to log into iCloud, iMusic or any any other app that is linked to my Apple ID from my iPhone. How can I fix this?

iPhone 6, iOS 11

Posted on Sep 19, 2017 9:44 PM

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Answer 1

Pchow138

Level 1

4 points

Sep 20, 2017 7:46 AM in response to Jyothi.Mani

same here. I have an iPhone 6 plus, and I cannot log into icloud on my phone. I can log in on my desktop, and funny enough, my iPhone 6s (used for work) can log in as well.

I logged out of my iPhone 6 plus, in an attempt to log in again, and now I can't log in at all.

help!

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Answer 2

Jyothi.Mani Author

Level 1

10 points

Sep 21, 2017 1:21 AM in response to Eric Root

I did a forced reset this morning and now my Apple ID seems to appear in the setting for ITunes and App Store. However my Apple Music and App Store is still not letting me log in or recognising the Apple ID.

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Answer 3

Eric Root

Level 10

684,081 points

Sep 20, 2017 5:52 AM in response to Jyothi.Mani

What happens when you try?

Try a forced restart.

Reset Device

Reset – iPhone 7

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Answer 4

Eric Root

Level 10

684,081 points

Sep 20, 2017 6:16 AM in response to Jyothi.Mani

Do you have access to another network where you could try signing in?

Troubleshooting Wi-Fi issues in IOS

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Answer 5

Jyothi.Mani Author

Level 1

10 points

Sep 20, 2017 6:08 AM in response to Eric Root

Could not sign in. There was a problem connecting to the server. That’s the message that appears.

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Answer 6

Jyothi.Mani Author

Level 1

10 points

Sep 20, 2017 6:18 AM in response to Eric Root

Yes. I can log into my iCloud from my desktop. But can’t do it from the phone.

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Answer 7

Jyothi.Mani Author

Level 1

10 points

Sep 21, 2017 1:20 AM in response to Pchow138

I did a soft reset this morning and now my Apple ID seems to appear in the setting for ITunes and App Store. However my Apple Music and App Store is still not letting me log in.

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Answer 8

Pchow138

Level 1

4 points

Sep 21, 2017 2:18 PM in response to Pchow138

I ended up doing a fall back up, erase, restore and everything came back up working. Although it was a pain in the clean things up, and I had to wait forever to reload all my apps.

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