I’ve already posted, but have no hope that the people who make this decision would be swayed by comments on a feedback page. People would go months thinking this was a solvable problem before finding out it is not. I spent hours over weeks before I was told the truth.
The need has been presented to the development staff twice by me and expressed by many others and ignored. I’m not sure what drove this decision, but I was probably some feature designed to sell more iPods instead of continuing to provide playlist capability to people who paid for it. It definitely was not a software issue – it worked before so it could work again.
I have asked several people I’ve spoken with at Apple to find someone I can talk to who cares about integrity and compassion to reconsider this decision. It is not take this from iPod buyers. People lay awake at night without the podcast playlists that put them to sleep, struggle to keep up with professional information, miss study time, have one less option to provide their kids with entertainment they can control, etc. If you know someone who might have some influence and who would care about the harm that has been done, please have him/her call me.
I’m sure the contract protects Apple against this theft, so I’ll take other avenues. Initial ideas that come to mind include:
1. Posting the effect of this theft on specific communities who really need this capability on my growing list of forums.
2. Contacting people who review products about what Apple has decided to do.
3. Contacting competitors like Sony, Microsoft about what Apple has done.
4. Using social media to get support to boycott Apple products – especially those that would be most hurt like parents of children with handicaps, students, and people who have problems sleeping. We’ve got several groups to target with a simple, engaging message.
5. Posting reviews everywhere there is a forum.
6. This is a great media story.
I put my order for a Walkman to try to duplicate the relief my family needs as we deal with this family crisis. If I can, I’ll get two more for my daughter and grand-daughter.
Whoever is reading this now, please be a person willing to take a step to right a wrong.
Shame on Apple,
Judy Gremmel