I have no option to disable HEIC in ios 11

I have updated a number of devices to iOS 11, only the new iPad Pro 10 inch has the option for Camera file formats. The 6s, 6 Plus and iPad Pro 9 inch do not have the option. The only real difference between the other devices is that the new iPad Pro 10 inch does not have any photos saved on it yet, it's option was set to HEIC. The other devices have many photographs stored. Anyone know why these other devices do not have the option for HEIC?

Thanks.... David

iPhone 4S, Windows 7

Posted on Sep 20, 2017 6:57 AM

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8 replies

Sep 21, 2017 4:34 AM in response to WyCyberguy

Found this today...

HEIFs can be created with iPhones and iPads that have an A10 Fusion or newer chip, like the iPhone 7, with the results exported to all compatible devices as familiar MOV and JPEG files. If you have an iPhone 7, you can choose the new compression methods at Settings > Camera > Formats by checking the High Efficiency item. Videos will then save as HEVC MOV files, while images will be saved as HEIC as opposed to JPEG in your phone. Note that Google Photos is not supported, at least not yet.

Oct 6, 2017 4:09 AM in response to dartemis

The format does not change in photos and videos on the 6s and below. They don’t have the feature so there is no way to turn it off or on. If you can’t get to photos it’s another issues with the upgrade. I do remover seeing some issues with disappearing photos but don’t know the fix other then what Apple has said with 11.0.3. If am reading your question wrong please let me know.

Oct 5, 2017 7:14 PM in response to WyCyberguy

I'm not sure why this was marked solved. OP did not ask how to disable HEIF on the iPhone7. OP asked how to disable it on the 6s.... that is the same question I have. I really don't need to store more photos on my phone. I'm fine with the current storage. I would like to be able to get to them however... that would be very helpful and that does not seem to be possible all of a sudden.


The 6s (and maybe the other devices that OP mentioned) does not have the option of selecting a format. That solution is published in a lot of places but does not work for the 6s.


Any assistance would be appreciated.

Oct 8, 2017 10:38 PM in response to WyCyberguy

Thank you for the response. I appreciate it. That is good news about the format not applying to the 6s, much better than being forced to use it.


Yes, the inability to see the files was a different issue. I solved it yesterday on my own. The solution apple is publishing is incorrect and I've left comments on those threads when I discovered that it was incorrect, however I did not go back and post the correct solution.


Oddly enough, the solution to my problem of Win7 explorer being unable to see any of the files on my iphone 6s was solved by going into my pc's control panel, autoplay, and turning on autoplay for the iphone.


I think it is odd to need to need to change a setting on the pc when it was the iphone that updated. I guess prior to ios 11.0.x autoplay wasn't required to see the files?


I can't of course guarantee it 100% anymore, but to the best of my knowledge, the only device that had an update was the iphone. If Win7 has a way of updating without permission like the newer MS OS, it only partly did it because it is continuing to nag me. Normally I would keep it up to date but the latest Win10 update on my laptop did not go well and I need to troubleshoot that before risking another.


I really don't care for these forced updates... I already have enough to do without unnecessary work being made for me.


fwiw, in case it helps anyone, ignore that quick-help box that google shows if you can't find autoplay, it's on the top level on the control panel, not grouped like they report (yes I've reported that as wrong also)

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I have no option to disable HEIC in ios 11

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