Apple Configurator 2

I've been having a similar issue but using iPod Touch 5th Gen. From my testing so far, right after activating the device on Wi-Fi then I could Prepare the device through Apple Configurator 2, and then everything else.

Say for example, you have a new device OR a newly formatted device. Go through the "Hello" screen > Select your Language > Choose a Wi-Fi Network > select Wi-Fi & enter password & next > let device activate. Right after the activation you can go into Apple Configurator 2 and Prepare the device and etc.

To get things rolling I think that is the quick and dirty solution. Downside is you have to do it for all devices.

Well hope that helps.

I hope there is a fix for this or patch for this issue. I would think the activation can automatically be done while Preparing via Apple Configurator 2 (assuming the macOS device is connected to the internet).

Same issue here. Manually setting the language and entering a WiFi password does activate the device from the device itself rather than from Configurator. But I don't want to have to do this 40 times... Waiting for a fix!

Using Apple Configurator 2.5

Devices are iPad 2 ios 9.3.5

Trying to prepare and enroll DEP and MDM.

Results:

DEP --> No

MDM --> No

Supervised --> No

I went through the welcome screen and still have the same error.

Is there any solution to keep going?

Yep, having the exact same issue here, contacted Apple Support and they suggested updating the OS to HS and update conf2 to latest version but that didn't help. Next thing they advised was to try it on a different network since something may be blocking conf2 to connect to the activation servers.

Will be trying that out today and will post the update...

I had this problem too. High Sierra/AC 2.5. I followed the workaround of resetting the iPad (Erase all Content and Settings) and then manually configuring the iPad (from the Hello screen) to the point (right after setting up the network) where it activates the record.

No luck. Same error.

What I had to do is completely delete Apple Configurator from my MacBook. I then created an account on the MacBook that only will be used for iPad Configuration. (this step may not be needed) And then logging into that account and installing Apple Configurator again. (and, yes, re-doing the Blueprints).

That worked for me.

Ok so after reading these posts I reinstalled configurator 2.5 and created new blueprints. This worked for the first iPad but when i tried to apply the blueprint to the next iPad it was back to square one with the "Failed to create activation request". I do not have the time or the patience to reinstall everything for every iPad I need to do (87 in all). This issue has been happening from as far back a 2007 (Posts with the same issues) and apple still haven't sorted it. Now I know why I can't stand apple devices.

Anyone got a fix for this as contacting apple is a waste of time.

thanks

Ok, I am having the exact same problem with the same message...only sporadically! This morning I used AC2 to successfully do 14 iPad2's, then had this problem with the 15th one! I've tried everything I can think of (and everything suggested by others. Tried several times throughout today.

Now, here's a "new" one on my last attempt....never have seen this message in AC2 before....

"The OS install could not be authorized for this device. The build may not be approved for production installs."

Hi ,

may have found a solution , all the iPads here were old iPad 2 i think with iOS 9

Mac OSx Sierra and AC2 ( which is irrelevant i think )

the problem seems to be the full activation record is not getting to apple , its says the iPad is activated when you got through the steps on the iPad and it allows you to use it , but all the info doesn't seem to get to APPLE

Workaround......

I activated the iPad manually through the iPad wizard through a hotspot on my phone after a full wipe

when Apple configurator then looks for the activation record on Apples servers it finds it correctly , a mobile phone seems to have the least chance of a firewall or something on the network stripping out some part of the activation record

, another 30 left here to verify if this fully works but pass on to the rest of the contributors or OP

Hi ,

may have found a solution , all the iPads here were old iPad 2 i think with iOS 9

Mac OSx Sierra and AC2 ( which is irrelevant i think )

the problem seems to be the full activation record is not getting to apple , its says the iPad is activated when you got through the steps on the iPad and it allows you to use it , but all the info doesn't seem to get to APPLE

Workaround......

I activated the iPad manually through the iPad wizard through a hotspot on my phone after a full wipe

when Apple configurator then looks for the activation record on Apples servers it finds it correctly , a mobile phone seems to have the least chance of a firewall or something on the network stripping out some part of the activation record

, another 30 left here to verify if this fully works but pass on to the rest of the contributors or OP

Same issue at my school as well. Worked as of 2-3 weeks ago, and then had to update apple configurator. No luck now.

I've actually tried this, but no luck 😟

Same probably with us in UK almost 2 weeks later, same error code, 16382. Tried the WiFi thing with no success.

When you erased and reinstalled Conf 2 did you lose all you supervised devices?

No.

You lose all your blue prints and have to recreate them.

Which, after you have done it a few times, is not that difficult.

Worked for me. Great idea to think of that. Thank you.