I just updated my iPhone and I have the custom ringtones on the phone and in ITunes and have synced iPhone several times and I still cannot find out how to change the default ringtone.
Under sounds I go to Ringtones and select my custom ringtone and it plays. When someone calls it defaults back to the default ringtone.
What am I doing wrong?
Is this a bug in iOS11?
iPhone 6 Plus, iOS 8.4, Updated
Had to do this: File was already a ACC in iTuens
Here's the workaround:
1. In Garage Band, export to iTunes as a song.
2. Find the song in iTunes.
3. Right click on the AAC version, select show in Finder.
4. Rename the extension on the file from .m4a to .m4r.
5. In iTunes, find the AAC version and delete it, but keep the file.
6. In Finder, double click on the .m4r version, iTunes will import it as a ringtone.
7. Sync to iPhone and enjoy.
8. You can delete the AIFF version, including the file from iTunes if you like
Had to do this: File was already a ACC in iTuens
Here's the workaround:
1. In Garage Band, export to iTunes as a song.
2. Find the song in iTunes.
3. Right click on the AAC version, select show in Finder.
4. Rename the extension on the file from .m4a to .m4r.
5. In iTunes, find the AAC version and delete it, but keep the file.
6. In Finder, double click on the .m4r version, iTunes will import it as a ringtone.
7. Sync to iPhone and enjoy.
8. You can delete the AIFF version, including the file from iTunes if you like
SOLVED - in my case, at least. I suspect there may be different issues affecting different people.
The ringtones I was using I made several years ago, using the iPhone app "Ringtone". I edited them from songs I had in my iTunes Library, burned from my own CDs, not purchased in iTunes store. Nonetheless, the resulting ringtones had copyright info related to the original source CDs in the metadata. This did not block the ringtones from working in iOS 10 and previous versions of iTunes, but it apparently does now. I played my old ringtones onto an mp3 recorder, and then re-converted them to .m4r files using an online converter - and they work as expected.
With the iPhone connected to iTunes, look at "Tones" under "On My Device", right-click a tone, select "Item Info", then the "File" tab. If you see any copyright info listed, that is probably the problem.
I can't be sure that the re-conversion process didn't do something else to the files that make them work - but they work. All is good! 🙂 You can Google how to remove the old ringtone files from the iPhone and upload the new ones using iTunes 12.7. I Hope this helps some people. BTYW, I chatted with Apple Support this afternoon; they had heard of the issue, but did not have a solution.
Have you already tried to force a restart (power+volumedown buttons untill Apple logo appears)?.
If still nothing helps, I'd try to report your issue to Apple Support:
Contact - Official Apple Support
Regards
Giulio
All 30 seconds or under.
Have you already tried the steps provided in last two paragraphs of this section?:
Manage media, files, and other content on your iOS device
Giulio
Yep did that.
Deleted the files from my iPhone.
Put the files back on the iPhone
RobertJ25501 wrote:
I just updated my iPhone and I have the custom ringtones on the phone and in ITunes and have synced iPhone several times and I still cannot find out how to change the default ringtone.
Under sounds I go to Ringtones and select my custom ringtone and it plays. When someone calls it defaults back to the default ringtone.
What am I doing wrong?
Is this a bug in iOS11?
No bug mine still works.
is the ringtone 30 seconds or less?
I have same problem. Apparently ringtones work for most people, or we would hear more about it. I can assign my custom ringtones to contacts, and play them manually, but with incoming calls, the assigned custom ringtones do not play. Annoying, need fix!!
That only helps if you purchased the ringtone from Apple. These are custom ringtones that were made from songs purchased on iTunes.
Reported the issue! Why force restart? I can restart it fine the normal way
RobertJ25501 wrote:
Reported the issue! Why force restart? I can restart it fine the normal way
A force restart is like restarting your computer, so a fresh copy of windows boots up...
My wife's iPhone 6S Plus also lost custom ringtones on incoming calls after iOS 11 upgrade 😟
Have you heard of there’s a fix for this issue yet?
Defalt ringtone
