Missing Icons

On my Series 2 with WatchOS 4, I'm having a strange problem with Snapchat notifications. When I initially receive a notification, the Snapchat icon is replaced with the default app icon.

User uploaded file


However, it looks normal in the notification center.

User uploaded file


I've already done a hard reset on both my watch and my phone. Is anyone else having this problem?

Apple Watch Series 2, watchOS 4

Posted on Sep 20, 2017 6:08 PM

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Question marked as Top-ranking reply

Posted on Sep 23, 2017 7:09 PM

Hi


Some other users have reported experiencing the same issue with Snapchat notifications.


If updating to the latest version of the app (released on 23 September, with bug fixes) does not resolve the issue, then you may wish to let the developer know about the issue affecting their app:


https://support.snapchat.com/en-US/i-need-help


For future reference, note that Apple advises that you should not force restart either your Apple Watch or your iPhone unless that device is unresponsive and cannot be restarted normally.


More information:

Snapchat on the App Store

10 replies
Question marked as Top-ranking reply

Sep 23, 2017 7:09 PM in response to mattsheep11340

Hi


Some other users have reported experiencing the same issue with Snapchat notifications.


If updating to the latest version of the app (released on 23 September, with bug fixes) does not resolve the issue, then you may wish to let the developer know about the issue affecting their app:


https://support.snapchat.com/en-US/i-need-help


For future reference, note that Apple advises that you should not force restart either your Apple Watch or your iPhone unless that device is unresponsive and cannot be restarted normally.


More information:

Snapchat on the App Store

Oct 30, 2017 10:22 AM in response to DotFreelance

It has since become apparent that many other users are experiencing the same issue with various apps.


One user has reported that unpairing and re-pairing their Apple Watch resolved the issue:



Otherwise, I suggest that you let Apple know that you are also experiencing the issue:


Feedback - Apple Watch - Apple

Oct 31, 2017 11:42 AM in response to mattsheep11340

Apple advises that the issue of app icons not appearing in notifications on Apple Watch is addressed under iOS 11.1, released today.


watchOS 4.1 has also been released.


Follow the instructions here to update your iPhone and Apple Watch, starting with your iPhone and beginning by making a backup of your iPhone:


Oct 30, 2017 10:02 AM in response to Jonathan UK

Hi Jon,


This isn't nearly sufficient an answer, although we appreciate your help. This is happening with so many apps that this is not a specific app problem. Either Apple has made an error, or they've changed something that developers aren't ready for, which is still an Apple error.


Apple needs to push an update to fix this in addition to their other outstanding issues before they proceed to create new features.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Missing Icons

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