I can't use my photogallery on snapchat with using ipod touch 6

When snapchat asks me to give access to my photo's I tap okay.

What it shows after is just that I don't have a option to allow it.

When I go to Privacy>Photos it says Snapchat never asked for acces :/


I can only give Facebook, Messenger and soundcloud access to my photos, which are locked into give access.


User uploaded file

User uploaded file

Posted on Sep 21, 2017 5:02 PM

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4 replies

Sep 22, 2017 2:09 PM in response to Empty-tables

Hi Empty-tables,

Thanks for contributing to the Apple Support Communities.

It looks like Snapchat is requesting permission to access Photos, but the request isn't registering in Settings > Privacy on your iPod touch.

You can try the following troubleshooting steps for this issue:

Restart the app

Close the app and open it again.

Restart your device

Turn your device off and back on.

Check for iOS and app updates

  1. Make sure that you're using latest version of iOS.
  2. Open the App Store and tap Updates.
  3. If updates are available, tap Update All.
  4. If asked, enter your Apple ID password.

You might need a Wi-Fi connection to update some apps.

Delete and reinstall the app

  1. Tap and hold the app until it jiggles.
  2. Tap the User uploaded file on the app.
    User uploaded file
  3. Press the Home button.
  4. Go to the App Store and download the app again.
  5. Wait for the app to download, then open it from the Home screen.

Contact the app developer

If you see this issue again, contact the app developer for help:

  1. Find the app in the App Store.
  2. Tap the app, then tap Reviews.
  3. Underneath App Store Customer Reviews, tap App Support.
    User uploaded file


These steps come from If an app you installed unexpectedly quits, stops responding, or won’t open. Although this Support article mentions other symptoms, they're applicable to your situation as well.


Sincerely.

Sep 23, 2017 6:48 AM in response to CarlAVII

Hello Allen,


Thank you for responding.


The issue doesn't only occur with snapchat but also with my other apps.

I'm starting to think that it's a bug in my photo's app.


I have this problem for more than a year now so my ipod has been on and off for several times already. My iPod is also up to date, since I hope with every update that it would be solved.


The only apps that work with my photo's were the first apps that I got on my iPhone, so I think the bug came with the update after I got Facebook, Soundcloud and Messenger.


I hope there are other alternatives to this problem, or maybe deleting my photo's app and downloading it again would solve the problem, if that's possible.


Martijn.

Sep 23, 2017 9:15 AM in response to Empty-tables

I updated my ipod to ios 11.

This update is the most dissapointing update I ever did, since even facebook and messenger don’t get access anymore.


This update made the photo’s app way worse than it already was.


I hope that there will be a solution to this soon by apple, because at this point the photo’s app is incompatible with every app.


This is definitely the problem of apple’s photo app, and not the other apps.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I can't use my photogallery on snapchat with using ipod touch 6

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