Touch not working with case on watch os4

Updated to watch os4 on release day. When I first boot up the watch there touchscreen with a hard plastic screen protector works fine to toe in password and anything subsequent. As soon as the screen turns off and I tilt my wrist to turn it back on, there touch screen doesn't read my touches. I removed the screen protector and it works fine. It will not read touch input at all after the screen turns off with the case on. It worked up until I updated it. Didn't change anything but firmware update. Whenever I restart it, it will work fine until the screen turns off again.

Does anyone have any suggestions? I'm rocking it without the screen protector right now but I don't like that. I like to have some protection.

Posted on Sep 22, 2017 1:17 AM

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Posted on Sep 28, 2017 2:01 AM

All,


I have the same issue too and have submitted feedback/bug report to apple.


I have noticed that if you disable "wrist detection" on the watch (on iphone: watch app - passcode - wrist detection) it works perfectly and is a lot more responsive.


Whilst this doesnt fix the bug, it allows a workaround in the meantime. Albeit at the sacrifice of the wrist detection, unlock with iphone and possibly other features.

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Sep 28, 2017 2:01 AM in response to Ragamorph

All,


I have the same issue too and have submitted feedback/bug report to apple.


I have noticed that if you disable "wrist detection" on the watch (on iphone: watch app - passcode - wrist detection) it works perfectly and is a lot more responsive.


Whilst this doesnt fix the bug, it allows a workaround in the meantime. Albeit at the sacrifice of the wrist detection, unlock with iphone and possibly other features.

Sep 25, 2017 2:47 AM in response to Ragamorph

I have the same issue and it drive me crazy! Screen protector working fine, after updated to watch 4, you can not move through the apps or touch any button, this is beyond crazy !! how on earth does something like this happens with only an updated firmware.


I fortunately had another screen protector more low deisgn and value and that it worked. My high end screen protector specifically for 38mm series 2 watch does not work.


I'm speechless!

Oct 25, 2017 1:25 AM in response to anaylorefc

I don't know if it is allowed to post a link but here it goes

http://www.ebay.co.uk/itm/Full-Body-Clear-Protective-Case-Screen-Protector-For-A pple-Watch-Series-2-3-38mm/222507246180?…


Keep in mind that you need to remove the wrist bands and attach the case as it covers up and down so it is not easily removable but i'm ok with that for now

Nov 12, 2017 10:42 AM in response to greatvc

Yeah, they(Apple) told me it works as it should without the case that the problem is the case. I told them it worked absolutely flawless on Watch is 3.2.3 and below but when I put os 4 on it worked for the first two or three touches after that then was unresponsive after that. I’d rather have the screen function as it did before(I didn’t find it laggy or anything) and allow me to protect my device. I damaged slightly a Watch both screen and case so I refuse to wear it unprotected and not have to replace a screen or have it look poor after what I spent for it.

Oct 13, 2017 1:16 AM in response to Ragamorph

Yes i agree with that and the weird thing for me is other. I have a screen protector that is for watch series 1 even though i have watch series 2, the cuttings are not correct on the speaker on the left side but it fits even though it create a few air bubbles on the screen. This protector works perfectly fine! My new one which bought for series 2 and is more expensive more robust and doesn't create any air bubbles thus it fits perfectly does not work!


I have sent several emails to sellers on ebay to ask them if their screen protector works with os 4.0 but i have no reply from anyone. Does anybody have something to suggest that it works ?


tnx.

Vassilis

Oct 13, 2017 2:40 AM in response to Ragamorph

Yes i agree with that and the weird thing for me is other. I have a screen protector that is for watch series 1 even though i have watch series 2, the cuttings are not correct on the speaker on the left side but it fits even though it create a few air bubbles on the screen. This protector works perfectly fine! My new one which bought for series 2 and is more expensive more robust and doesn't create any air bubbles thus it fits perfectly does not work!



I have sent several emails to sellers on ebay to ask them if their screen protector works with os 4.0 but i have no reply from anyone. Does anybody have something to suggest that it works ?



tnx.

Vassilis

Oct 12, 2017 11:30 PM in response to donny186

Right but... If the screen were more sensitive it would have even less of a problem receiving input through a screen protector. It's not accepting input at all once the screen goes to sleep for the first time. Until it goes to sleep it works just fine with the screen protector. When it goes to sleep and wakes up it no longer accepts input with the screen protector on.

I think your theory is a little flawed.

Oct 13, 2017 12:38 AM in response to Ragamorph

Yes i agree with that and the weird thing for me is other. I have a screen protector that is for watch series 1 even though i have watch series 2, the cuttings are not correct on the speaker on the left side but it fits even though it create a few air bubbles on the screen. This protector works perfectly fine! My new one which bought for series 2 and is more expensive more robust and doesn't create any air bubbles thus it fits perfectly does not work!


I have sent several emails to sellers on ebay to ask them if their screen protector works with os 4.0 but i have no reply from anyone. Does anybody have something to suggest that it works ?


tnx.

Vassilis

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Touch not working with case on watch os4

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