The ipad cannot be synced. An internal device error occurred.

heartotexas,

same here…I have wasted too much time trying to sync my photos from my PC to my iPad/iPhone. I’ve restored my devices removing the photos already synced to end up with 0 photos on my devices. I’m getting sick of this and will be looking for alternatives soon.

If we have ALL been waiting THIS long for a normal fix/solution to what appears to me to be a very solvable issue, then I DO know I WILL continue on the path and procedures I am currently using and I suspect that many of you stubborn to take alternate approaches will be forced to do so, perhaps sooner than later, if you want to keep using your iPads.

After over a month of Apple NOT addressing this issue and sending out multiple feedback page postings, I have, for the foreseeable future, given up on this and moved my image workflow to other procedures.

If none of my post and links and help on this issue is NOT adequate for those that have replied to me, then you maybe stuck.

Only time will tell and prove me either right or wrong on this issues.

Those that have calls into Apple, keep following up on those calls!

Those of us still dealing with this major PITA of an issue day to day, just need to keep hammerin’ the Apple feedback pages with constant reguiar and multiple feedback on this oversight!

I am done forever in these ASC forums, so I will keep the feedback up and I suggest all of us in these few postings on this issue keep doing the same.

Good Luck to ALL of You!

Michel.

MichelPM,

What approach are you using to save your photos to your devices? I’m frustrated and sick of Apple right now.

NVM, I found your suggestion, imazing. Does it transfer the photos in the same file folders as on your computer? I’d like to keep the same organization.

MichelPM,

Thanks. I think I will try DropBox.

I was reading the details on iMazing and it seems like it only copies one folder at a time and you have to name each one. Maybe I misunderstand something.

Paardeslager,

I spoke to the senior Apple advisor that I’ve been working with again yesterday. He told me that the more people that call into Apple and work with an advisor to send in diagnostic files, the quicker it will be resolved. Therefore, anyone who has the time to call in, should. I have a follow up call this morning with the advisor.

I read about imazing and I don’t think it will meet my needs. Dropbox might be a better alternative for me, but I’m still not sure. So frustrated…

This may be a foolish question but who do you call? Is there a phone number you would recommend? Do you need the specific device to be under warranty? I submitted my information on the bug reporting web page quite a while ago and received no response (not totally surprised). Earlier comments about this being a connection problem make total sense to me since when I was running iTunes with 35,000 photos on my iPads it could take two hours to sync completely and I often received error messages that the connection was lost and iTunes needed to start over. I really do think this is heavily an iTunes problem since I had seen this issue (empty folders where pictures are supposed to be, or iTunes errors out before the picture sync is completed) going back to my iPod Touches and my original iPad running iOS7. The difference now with iOS 11 is that earlier issues could be corrected by erasing and resynching, and the issues were sporadic. Now nothing appears to work.

Merry Christmas!

I agree that it’s iTunes too as my photos won’t sync properly to my phone either (no message like the iPad but all photos selected won’t sync).

Let’s hope that they fix this sooner than later. We’ve all probably spent far too many hours syncing with no success.

robinfromprince george,

I want to make sure I understand you correcty. The cloud kept your photo folder/file structure? I was under the impression that it dumped everything in camera roll and then you had memories. I have approximately the same amount and size of photos and want access on my iPad and iPhone too. Just wondering if this would work for me.

If they have enough information to identify the problem, then hopefully a fix will be coming soon. However, with every day that passes, I become more doubtful.

Happy holidays to to everyone in this discussion.

if you add new photos they will be added to memories, it is up to you to continue to manage your photos on your iMac, in albums etc, and then what you see in the cloud is a copy of this. so far so good, just the bill is the problem!!

Have you heard anymore on this issue? I went to apple and they provided a new (same model) iPad Pro 9.7in all was well on ios10 until I upgraded to ios11. Now the new iPad is saying the same “internal error” issue as my original iPad pro. I have also lodged a ticket and Apple said they would not contact me directly. Seems in Australia it isn't considered important to fix... especially since 3 updates have come out and no fix as yet.

The senior Apple Advisor that I’m in contact with keeps in touch with me constantly. I got in touch with an advisor by calling the 1 800 phone number. In fact, I was supposed to have a call with him today which I canceled due to family holiday plans. Security updates take priority over this photo issue so that’s probably why there hasn’t been a fix in the past 3 updates.

Happy New Year!

Has anyone heard anything or found a way to get their photos on their devices?

I spoke briefly to the Apple advisor the other day, and things seem status quo.

I’m beyond frustrated and ready to try something different. Again, I’m trying to retain my organization of photos in file albums when transferred to my devices.