The ipad cannot be synced. An internal device error occurred.

Yesterday I updated my iPad Pro 9,7" to iOS 11. All went well. But when I thought I was entering my Apple ID for iTunes, I was tricked into iCloud. I never use iCloud. Not on my iMac and not on my iPad. I just don't want to use it.

When I opened my unwanted iCloud account every button was set to ON. It took me a lot of time to set every button to OFF. In the meantime a lot of my documents (photos) were copied to iCloud. I had to delete them from my iCloud Drive. After I logged out of iCloud I discovered that all my photos were deleted from my iPad.

Of course I had a backup on my iMac. I always sync my photos (and books and music) with iTunes on my iMac. I have updated iTunes to the latest version.

Never before I have had problems with this procedure. But this time all went wrong. It said there was no iBooks App and no Music App on my iPad and after that I discovered that all my books and music was deleted on my iPad.

Several times I got the message "The ipad cannot be synced. An internal device error occurred."

I tried all the usual things - restarted the iMac and the iPad / changed the cable (all Apple cables) / changed the USB port. I succeeded in restoring my books and my music but not my photos (more than 3000). It stops halfway with the above message and than only a few hundred photos are copied.

Before iOS 11 syncing with iTunes always worked great. Now I don't know what to do to solve this problem.

iMac, OS X Mavericks (10.9)

Posted on Sep 22, 2017 2:53 AM

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Posted on Oct 2, 2017 1:14 PM

I’ve spent several days dealing with this. The best solution was to erase all contents and data from my iPad and start over. I started by syncing just the photos, nothing else. I got the internal iPad error once. But all 103 photo albums had synced to placeholder icons along with about 400 photos which were synced to the correct albums. I hard rebooted the iPad and synced again and again and again over several hours. Hard rebooted every time. Eventually all photos 21,000+ synced to the iPad and into the appropriate albums. Only after that did I sync everything else which worked just fine. Good luck!

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The ipad cannot be synced. An internal device error occurred.

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