Keynote for iPad

Question

Level 1

12 points

Keynote for iPad

I'm using an iPad Pro 9.7 with IOS 11. Up until last IOS update, my Satechi bluetooth slim presenter worked just fine with Keynote for iPad. Using the Satechi device I could move my slides forward and backwards without any issues. After the update, Keynote doesn't recognize any key press in the remote control, so I can't remotely control my presentation.

Fearing that I had a problem with my remote control, I tested it with PowerPoint which worked flawlessly and then proceeded to test the remote control with Notes (the cursor moves froward and backwards) and Foxit PDF which works as well as PowerPoint. I also tested a bluetooth keyboard wth the same results.

I haven't found any issues like the one I'm having anywhere so I think it is a new "feature" or bug that prevents Keynote to recognize the forward and backwards key press in my Satechi remote control and my Logitech bluetooth keyboard.

I would like to know if someone has had the same issue and where to contact Apple to file a bug.

Thanks and regards,

Gustavo

iPad Pro Wi-Fi, iOS 11, Keynote for iPad

Posted on Sep 22, 2017 11:16 AM

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Answer 1

Top-ranking reply

Neil Ducoff

Level 1

59 points

Nov 10, 2017 10:22 AM in response to Pampero43

Bluetooth remote FIXED with Keynote November 9th Update 3.3.1.

After the update, my Satechi remote worked fine.

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Answer 2

Pampero43 Author

Level 1

12 points

Sep 22, 2017 4:53 PM in response to HornbyIslander

This happened to me today before starting a training. I had a pdf backup of my presentations and used FoxitPDF which worked flawlessly. You may export your presentations as PDF and do the same.

Apple, please, correct the bug.

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Answer 3

JOFaHa

Level 1

13 points

Sep 27, 2017 1:29 PM in response to Pampero43

Same problem here. I also talked to Satechi who falsely claimed that their remote hadn’t worked with either keynote or PowerPoint for some time. Really strange.

I get it to work with PowerPoint but not keynote since updating to ios11.

By the way, I also tested with logitechs bluetooth clicker called spotlight, and it has the same issues. So keynote/ios11 in combinations seems like the culprit.

I use my iPad Pro as primary presenter computer when traveling and working, so not getting this to work is a huge problem Apple!

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Answer 4

Sep 26, 2017 11:25 AM in response to Pampero43

I have same problem. Satechi bluetooth works with PPT in iOS11. Not Keynote.

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Answer 5

Hanchor

Level 1

4 points

Sep 27, 2017 2:57 PM in response to JOFaHa

I filed a bug in their developer system as well.

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Answer 6

Pampero43 Author

Level 1

12 points

Sep 27, 2017 3:16 PM in response to Hanchor

Thanks to everyone that has talked with Apple. From Argentina it is not an easy thing to do. I also sent feedback using the Keynote feedback URL describing the situation. I hope that this is solved before my next training. If not I will have to change to PowerPoint and discard keynote as my presentation software. Pity...

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Answer 7

Pampero43 Author

Level 1

12 points

Oct 8, 2017 4:52 AM in response to cedriclekine

This is worrisome. With iPad pro 9.7, IOS 11.02, Powerpoint works (Satechi and bluetooth keyboard). Could you please test it again with Powerpoint and confirm it is not working? If so, I can't upgrade to 11.1 until they solve the problem. I'm not going to loose the iPad as a presentation device after so many hours and money invested.

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Answer 8

Oct 11, 2017 8:34 AM in response to Pampero43

Same problem here, iPad Pro 10,5 with Apple Smart Keyboard. And I can also confirm that the Logitech Spotlight remote is not working!

I can confirm that PowerPoint is working, it's working with the Apple Smart Keyboard, also the Logitech Spotlight is working.

Apple Fix this ASAP!!!

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Answer 9

Sep 22, 2017 4:30 PM in response to Pampero43

Same problem for me, and, I have a presentation tomorrow. I’m not amused.

I also noticed the same problem when I have my Smart Keyboard attached, that its arrow keys don’t work either!

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Answer 10

Sep 22, 2017 5:08 PM in response to Pampero43

Thanks for the suggestion however, I have movies that play throughout my presentation and I don’t believe PDFs play the movies in export.

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Answer 11

Pampero43 Author

Level 1

12 points

Sep 22, 2017 5:24 PM in response to HornbyIslander

That is correct. That is why I also have VLC installed with all my movies and I use it to project them at the moment I need them.

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Answer 12

Pampero43 Author

Level 1

12 points

Sep 22, 2017 5:26 PM in response to HornbyIslander

It works for me. I tested PowerPoint and no issues there. I also tested Notes (cursor moved), FoxItPDF and Google Slides. All worked without any issues.

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Answer 13

JOFaHa

Level 1

13 points

Sep 27, 2017 2:13 PM in response to JOFaHa

I contacted Apple support. After a long chat, they escalated to engineering. Have been promised a reply within a day or two. Will post that here then.

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Answer 14

Oct 8, 2017 3:56 AM in response to Pampero43

same here with iPad pro2 12,9 ios11.1 beta, last keynote. Satechi not working, logitech create not working

tried with powerpoint, not working too...

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Answer 15

Oct 8, 2017 8:18 AM in response to Pampero43

I think you should not change or touch anything right now. Powerpoint not working too

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