Force restart iPhone 8

Question

Force restart iPhone 8

When I try to force restart by holding down the power and volume down buttons, after a few seconds, the "slider" screen comes up with the power off, Medical ID, and Emergency SOS sliders. Another second or so after that, Emergency SOS starts counting down and making loud noises, so I aborted the force restart. I'm holding down the buttons, not pressing them repeatedly, so I'm not sure why SOS is activating. Does anyone have a solution for this? Should the iPhone be unresponsive and unable to shut down normally, it would be nice to do a force restart without dialing 911.

 iPhone 8-OTHER, iOS 11, AT&T, 256GB, Space Gray

Posted on Sep 22, 2017 2:36 PM

Reply

Answer 1

Sep 22, 2017 2:39 PM in response to stevejobsfan0123

Never mind, I see that this support article was updated for the iPhone 8: If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support.

The sequence is different now. Quickly press volume up, then volume down, then hold the side button until it restarts. Not sure why they didn't just keep it the same, though.

Reply

Answer 2

sberman

Level 10

272,144 points

Sep 22, 2017 2:45 PM in response to stevejobsfan0123

Like you, I would have guessed the iPhone 8 works like the iPhone 7. But then I found this:

The above comes from here:

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

I'm still awaiting the shipper to drop off my iPhone 8 later today.

Reply

Answer 3

Sep 22, 2017 2:45 PM in response to sberman

"...until you see the recovery-mode screen."

What on Earth do they mean by that? I think that may have been intended for a different article. 😉 I'll have to suggest that this be corrected.

Anyway, I did test the new sequence and it works.

EDIT: That was fast. Article already updated. My guess is they are right in the middle of adding the iPhone 8 information which is why I didn't notice it before.

Reply

Answer 4

sberman

Level 10

272,144 points

Sep 22, 2017 2:46 PM in response to stevejobsfan0123

stevejobsfan0123 wrote:

"...until you see the recovery-mode screen."

That's my fault. I took the screen shot from the later section of the article that is under "If your device turns on but gets stuck during startup."

There is another reference to the button-pushes earlier in the article (under "If your screen is black or frozen") that correctly omits this clause.

Reply

Answer 5

Sep 22, 2017 3:56 PM in response to sberman

No worries, makes sense now.

Reply