Activity app: missing data

Just upgraded to WatchOS 4.


Noticed tonight on my daily walk that my move streak was well below what it should be (began in February, 2017) and when I looked all data prior to April 23 was missing.


All my badges are still there, with some being awarded prior to March 23. Likewise, the Health app shows the missing data prior to April.


I haven't bought a new phone or watch since Fall, 2016 and haven't been running any betas, etc.


Anyone else have this problem or know how to get the activity data back?


Thanks in advance.


Mike

Apple Watch Sport 38mm (1st Gen), iOS 10.2.1

Posted on Sep 22, 2017 4:33 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 23, 2017 4:26 AM

Hi


The following steps may lead to your achievements being reported correctly:



If your achievements are not reported accurately in the Activity app immediately after following these steps, wait until the next day to see whether they are instead corrected then.


If the issue persists, then I suggest that you contact Apple Support or make a Genius Bar reservation for assistance, being sure to explain that this issue has arisen in conjunction with updating to iOS 11 and watchOS 4:



More information:

Earn Activity achievements using your Apple Watch - Apple Support

3 replies
Question marked as Top-ranking reply

Sep 23, 2017 4:26 AM in response to mjoshea148

Hi


The following steps may lead to your achievements being reported correctly:



If your achievements are not reported accurately in the Activity app immediately after following these steps, wait until the next day to see whether they are instead corrected then.


If the issue persists, then I suggest that you contact Apple Support or make a Genius Bar reservation for assistance, being sure to explain that this issue has arisen in conjunction with updating to iOS 11 and watchOS 4:



More information:

Earn Activity achievements using your Apple Watch - Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Activity app: missing data

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.