i need a security code for my itunes gift card

Given a gift card without a obvious security pin and can't use it without one, so I need some sort of assistance.

iPhone 6, iOS 8, i'm not sure about operating system

Posted on Sep 22, 2017 6:46 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 22, 2017 6:53 PM

The information below from Redeem App Store & iTunes Gift Cards, Apple Music Gift Cards, and content codes - Apple Support may help:

Peel or gently scratch off the label on the back of the gift card to reveal the hidden code. You need this 16-digit code, which starts with an X, to redeem your card.

User uploaded file

If you have an older card, the number might appear in different places. Here are some examples:

User uploaded file

User uploaded file

User uploaded file

Content and promo codes might not have a sticker, might not be 16 digits, and might not start with an X.

8 replies
Question marked as Top-ranking reply

Sep 22, 2017 6:53 PM in response to gi4gitme

The information below from Redeem App Store & iTunes Gift Cards, Apple Music Gift Cards, and content codes - Apple Support may help:

Peel or gently scratch off the label on the back of the gift card to reveal the hidden code. You need this 16-digit code, which starts with an X, to redeem your card.

User uploaded file

If you have an older card, the number might appear in different places. Here are some examples:

User uploaded file

User uploaded file

User uploaded file

Content and promo codes might not have a sticker, might not be 16 digits, and might not start with an X.

Sep 26, 2017 6:55 PM in response to gi4gitme

OK thanks -- I think I understand now (although I still may not be much help). Since you say that you have a balance on your account, it sounds like your gift card has already been redeemed and everything is OK with that. The section where it is asking for a PIN number and expiration date applies only to credit cards, not gift cards. You cannot enter a gift card there. If you have another gift card (over and above the credit balance that you already have on your account, you would redeem it as described in Redeem App Store & iTunes Gift Cards, Apple Music Gift Cards, and content codes - Apple Support


You may be able to select None as a payment method -- see the following if you cannot: If you can't choose None when you edit your Apple ID payment information - Apple Support


If that doesn't help (or at least explain why you cannot select None), you may want to contact iTunes support. You can use the Get Support button in the "Help me with iTunes" section near the bottom of iTunes - Official Apple Support or use the link Eric provided above.

Sep 25, 2017 6:32 PM in response to gi4gitme

I'm sorry but I'm lost.

Your original post said:

Given a gift card without a obvious security pin and can't use it without one, so I need some sort of assistance.

Your next post said:

I had the 16 digit code what I need is a PIN number to activa

Then when I asked where you are trying to activate it, I meant where are you trying to activate your gift card, you responded:

In my settings folder under payment information all it allows is for a credit card and I don't have that kind of information. But the information is on my Apple ID account and I'm trying to access it

1. I don't know what you mean by "settings folder under payment information"

2. If "all it allows is for a credit card" what does that have to do with your needing a gift card pin?

3. Regarding "the information is on my Apple ID account" -- what information and what does that have to do with needing a PIN to activate a gift card.


Like I said, I'm totally confused about exactly what it is that you are trying to do and exactly where you are trying to do it.

Sep 26, 2017 6:41 AM in response to FoxFifth

Foxfifth, it has been a a kind of helpful by making me be more precise. On my apple 6 under Apple ID payment information they ask for a credit or debit card to keep on file.


What I have is a balance on my Apple ID account I can't access since my phone doesn't understand how to use the Apple ID account for money it wants a credit card instead. With said credit card it wants a PIN number and an expiration date which are two things my gift card didn't come with

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

i need a security code for my itunes gift card

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.