iOS 11 has messed up facetime

Same issue here, brand new iPad only a month old before ios11, it’s freezing every time on FaceTime and the only way to make the iPad operational again is to give it a hard reset, every single time. The fact that this device is only a few months old now and struggling to do such a core Apple service like FaceTime is unbelievable considering the premium price Apple slap on its products. If I’m paying this much I expect the device to work or at the very least given a solution by an Apple employee but that is also yet to happen as they all suggest a hard reset...

You will not get a solution from an Apple employee here. This is a user to user support forum, and Apple does not participate here.

FaceTime can be affected my a number of different things, such as network connection, bandwidth, etc. What device are you connecting to? Is your wi-fi connection stable? Are you using cellular for the connection? Have you tried deleting FaceTime and installing it again? Beside the reset, what other troubleshooting have you tried? I wouldn't say that just because the iPad is only a month old that it is a problem of the iPad. I FaceTime with my kids quite often, and we will get a freeze, but it corrects itself in a minute or so, and it has to do with the wireless network. Make sure that you and the receiver both are connected to good wi-fi and the download and upload speeds for your network are good.

Apple employees at Apple stores I should specify sorry. The connection isn’t freezing the actual iPad itself is what’s freezing every single FaceTime call. I.e. the call continues but you are unable to exit the app, unable To end the call even after the other party has ended the call (my iPad stays on a black screen, I let it sit one time and it was still the same an hour later). Only way to be able to have the iPad respond to anything is by hard resetting it.

Then follow the recommendation to delete FaceTime and install again. You can also try making a backup of the device and restoring the backup, or restore the device to factory. Test it after that restore. If it is cleared up, then restore your backup and see if that cause a change. If it does, then there is a problem with data in your backup. You would need to restore to factory again and then add your content back individually, not using your backup.

Well, since I gave you three solutions, it is hard to tell. If you are worried about content, the first solution of deleting FaceTime will not affect any of your content. The next will only wipe the phone but put everything back. It is the last one that is a full wipe, and time consuming to manually put your content back on if necessary.

Tried deleting and reinstalling FaceTime already with no effect, also tried wiping and putting the backup on a week ago and it didn’t fix it so I think the only option I have left is to manually add everything back

Hi

have the very same issue with FaceTime as described. No solution found as of today, have tried all possible resets, recoveries, diferent APPLE IDs, wifi networks. Contacted Apple Support, they have checked HW - no issues identified.

What I have noticed, it is reproduced only when calling particular contacts and who have an iPhone on the other side of the call. Still looking for fix. Btw, iOS 11.2 beta doesn’t fix a problem.

I'm not sure that an iOS update is necessary to fix this. I've got an iPhone 7 and an iPad Mini 4 both running iOS 11.1.1. I make FaceTime calls to my son 2-3 times a week, and switch between my iPhone and iPad, and have not experienced any issues. Are you using wi-fi or cellular data when making these calls?

Yeh was trying to avoid this solution but I will give it a try. Thanks for the help mate

Make sure that you restore to factory and then set up as new. That restore will download and install a new copy of the iOS, and then try a FaceTime call from there, before you add anything else back.

I’m using WiFi for all calls, different networks, providers and routers - all the same result.

It reproduces only on iPad 2017 and only when calling iPhone on the other side ( not in all cases)