Carplay Missing after update?

Question

elroyski Author

Level 1

10 points

Carplay Missing after update?

My carPlay went missing after updating to iOS11?

Was working great before the update but it is even missing in settings?

iPhone 6 Plus, iOS 11, CarPlay

Posted on Sep 23, 2017 6:38 AM

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Answer 1

Top-ranking reply

SilC8

Level 1

15 points

Oct 21, 2017 12:42 PM in response to elroyski

Check your Restrictions:

Open Settings app > Tap General > Restrictions > Enter your passcode > Find CarPlay and turn it on.

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Answer 2

i_rina

Community Specialist

Sep 24, 2017 3:26 PM in response to elroyski

Thanks for replying, elroyski, and that additional info, it really helps! If you haven't already, please contact your stereo manufacturer for any available updates for your stereo. Next, use iTunes on your Mac or PC to backup and restore your iOS software to factory settings, as this process erases the information and settings on your device and installs a fresh copy of the latest iOS software. Temporarily setup your phone as new to test your issues, and then restore your backup and test the issues again.

How to back up your iPhone, iPad, and iPod touch
Import photos and videos from your iPhone, iPad, or iPod touch
Restore your iPhone, iPad or iPod touch to factory settings
Restore your iPhone, iPad, or iPod touch from a backup

Have a great day and thanks for using the Apple Support Communities!

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Answer 3

i_rina

Community Specialist

Sep 24, 2017 3:05 PM in response to elroyski

Hello elroyski,

Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you are unable to use CarPlay with your car stereo and your iPhone. To help resolve this issue, please follow these steps on your situation:

Get help

If CarPlay doesn't work like you expect, here’s what you can check. After each step, try using CarPlay again.

Make sure that Siri is turned on.

Restart your iPhone and your car. Depending on your car, you might see the CarPlay Home screen when you turn it on. If you don't, look for the CarPlay logo on your car’s display.

If possible, connect your iPhone to a different USB port in your car.

Try a different Lightning to USB cable. Make sure that the cable is certified.

Update to the latest version of iOS.

Check your car’s manual for help. You might need to install firmware updates for your stereo.

Learn more about CarPlay and driving and navigating safely.

Set up CarPlay with your iPhone

Cheers!

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Answer 4

Claudiu

Level 1

4 points

Sep 29, 2017 1:42 PM in response to elroyski

Same happened to me. But turned Siri on and CarPlay icon appeared back on its place.

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Answer 5

newzeal

Level 1

4 points

Jan 1, 2018 4:20 PM in response to SilC8

Thanks! Got mine going again with this. Been so frustrated after i upgraded my iPhone. For some unknown reason restrictions were turning on with CarPlay following update? Couldn’t see the CarPlay settings or anything in my iPhone but this fixed it. Cheers!

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Answer 6

Jan 11, 2018 8:05 AM in response to newzeal

I have learned, after all the latest news, that is not so trustwordy anymore to install "update" from apple anymore.

Altough the updates get more and more and more, strange things happend after updates.
I had the same problem with carplay. The hint given here helped, but WHY put it off with an update?

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