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User profile for user: elroyski
elroyski Author
User level: Level 1
10 points

Carplay Missing after update?

My carPlay went missing after updating to iOS11?


Was working great before the update but it is even missing in settings?

iPhone 6 Plus, iOS 11, CarPlay

Posted on Sep 23, 2017 6:38 AM

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Question marked as Top-ranking reply
User profile for user: i_rina
i_rina
User level: Community Specialist

Posted on Sep 24, 2017 3:05 PM

Hello elroyski,


Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you are unable to use CarPlay with your car stereo and your iPhone. To help resolve this issue, please follow these steps on your situation:

Get help

If CarPlay doesn't work like you expect, here’s what you can check. After each step, try using CarPlay again.

  1. Make sure that Siri is turned on.
  2. Restart your iPhone and your car. Depending on your car, you might see the CarPlay Home screen when you turn it on. If you don't, look for the CarPlay logo on your car’s display.
  3. If possible, connect your iPhone to a different USB port in your car.
  4. Try a different Lightning to USB cable. Make sure that the cable is certified.
  5. Update to the latest version of iOS.
  6. Check your car’s manual for help. You might need to install firmware updates for your stereo.

Learn more about CarPlay and driving and navigating safely.



Set up CarPlay with your iPhone


Cheers!
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9 replies
Question marked as Top-ranking reply
User profile for user: i_rina
i_rina
User level: Community Specialist

Sep 24, 2017 3:05 PM in response to elroyski

Hello elroyski,


Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you are unable to use CarPlay with your car stereo and your iPhone. To help resolve this issue, please follow these steps on your situation:

Get help

If CarPlay doesn't work like you expect, here’s what you can check. After each step, try using CarPlay again.

  1. Make sure that Siri is turned on.
  2. Restart your iPhone and your car. Depending on your car, you might see the CarPlay Home screen when you turn it on. If you don't, look for the CarPlay logo on your car’s display.
  3. If possible, connect your iPhone to a different USB port in your car.
  4. Try a different Lightning to USB cable. Make sure that the cable is certified.
  5. Update to the latest version of iOS.
  6. Check your car’s manual for help. You might need to install firmware updates for your stereo.

Learn more about CarPlay and driving and navigating safely.



Set up CarPlay with your iPhone


Cheers!
Reply
User profile for user: i_rina
i_rina
User level: Community Specialist

Sep 24, 2017 3:26 PM in response to elroyski

Thanks for replying, elroyski, and that additional info, it really helps! If you haven't already, please contact your stereo manufacturer for any available updates for your stereo. Next, use iTunes on your Mac or PC to backup and restore your iOS software to factory settings, as this process erases the information and settings on your device and installs a fresh copy of the latest iOS software. Temporarily setup your phone as new to test your issues, and then restore your backup and test the issues again.


How to back up your iPhone, iPad, and iPod touch
Import photos and videos from your iPhone, iPad, or iPod touch
Restore your iPhone, iPad or iPod touch to factory settings
Restore your iPhone, iPad, or iPod touch from a backup


Have a great day and thanks for using the Apple Support Communities!
Reply

Carplay Missing after update?

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