Autofill is using old data

Question

Level 1

14 points

Autofill is using old data

Since upgrading to Safari 11.0, autofill is no longer using the correct information on my rMBP. It's pulling a photo, phone number, and address I changed over 5 years ago from somewhere. Also, it only offers a "Customize..." option when I click on the autofill icon in a form field.

I've tried the following:

1) Toggled autofill in Safari on/off

2) Deleted and recreated my Me contact card

3) Tested on iPhone (which uses the correct info)

4) Verified My card info is correct in iCloud both online and locally

Has anybody else experienced this issue? I could use some help fixing this. It's not a show-stopper, but it is super irritating.

MacBook Pro (Retina, Mid 2012), macOS Sierra (10.12.6), SAFARI 11.0

Posted on Sep 23, 2017 1:08 PM

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Answer 1

Eric Root

Level 10

685,311 points

Sep 23, 2017 3:57 PM in response to chunter1001

Try going to Safari/Preferences/Autofill and delete any old data.

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Answer 2

chunter1001 Author

Level 1

14 points

Sep 23, 2017 4:36 PM in response to Eric Root

Thanks for the reply! I'm not sure I'm following your advice. If I click in Safari on Preferences>Autofill>Using Info From My Contacts, it is linked to my Me Card, which has all of the correct info.

There's no place to clear out old data from what I can tell. Safari seems to be pulling my contact data from some ancient file somewhere on my MBP.

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Answer 3

chunter1001 Author

Level 1

14 points

Sep 24, 2017 11:53 AM in response to Eric Root

Thanks, Eric. It didn't seem to solve the problem, but I appreciate the help!

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Answer 4

Eric Root

Level 10

685,311 points

Sep 24, 2017 12:00 PM in response to chunter1001

You are welcome. I'm out of ideas on how to fix this.

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Answer 5

Eric Root

Level 10

685,311 points

Sep 24, 2017 11:53 AM in response to chunter1001

Quit Safari. Try going to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library/Caches/com.apple.Safari/Cache.db and move it to the trash. Reopen and test.

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Answer 6

Dec 20, 2017 2:43 PM in response to Eric Root

That worked for me. In my case, there were two autofill IDs for one website and one of them was very old. The entries were swapping back and forth when I used the site. It was pretty frustrating. The old data was preserved over two new Macs. I erroneously assumed it could not possibly still be anywhere on my current MacBook. I found the old data in the Autofill/ID's and Passwords preference pane and and It took about 2 seconds to solve the problem this way.

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