Bent iPad Pro 10.5” - how to proceed?

Make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple.

I just got my new ipad and it's bent, after contacting apple support via phone, they admit this is manufacturing defects but when I sent to their service center and waited for hours, they just take a glance and said this is physical damage not under their warranty, without trying or understanding the issue even I tried to tell them I have contacted your apple support and this is whole new ipad, they just ignored~ This is super bad experience with Apple after using for about 10 years and these service center is doing their good job for killing the brand as well.

Same here brand new bent only on left side. Apple store tells me I must have done it. It’s on several forums

Hi there! Is your iPad bent in the smart connector area? Just had this happen to me last week. iPad isn’t even 6months old. Taking it to the genius bar tonight

Same here got mine today ever so slight bend managed to work it out slightly doesn’t bother me to much but this is bad by apple!!!! :/ not even gonna bother taking it back because I brought it second hand ( no receipt ) and can’t be bothered waiting hours to be told no

The worst scenario is all the apple service staff's altitude, showing kind of altitude like trying to i am trying to get advantage on them (I am in Malaysia), after a few rounds trying to reason with them and thru phone support, I have found a ultimate solution to solve this.

After so many years of using and support Apple, this is the treatment they gave so the best way is stop using them, I still having 14 active products with Apple, and they thought I am trying to get advantage from them, to save back my time and money, easiest way is stop buying and stop using Apple, they haven't realized if we changing to microsoft or pc how much money we can save to get better performance hardware, they still living in the dream / legacy of steve jobs while all their staffs are doing their best to kill off this brand.

GOOD JOBS, APPLE.

bye.

I also bought an iPad Pro 10.5 and just noticed it’s slighlty bent! It’s been in a case with screen protector since I bought it.. what should I do?

Hi

This is just a user to user forum nobody hear works for Apple We are just users of apple devices we help with software problems.

Cheers

Brian 🇬-1F1E7;