iPhone 8 GPS problems

On both Google Maps and Apple Maps, the gps doesn't seem to keep up. The apps start up fine but once I start driving the GPS becomes erratic and loses me. Both navigation apps can't seem to locate me unless I re-start the app over and over again. I thought it was a buggy iPhone 8 so I took it back to Verizon (where I bought it) and it was swapped out for a new one, and the new one started acting the same way the moment I hit the road. I haven't used any icloud backups, I set up both phones as new iPhones each time I activated them. I also factory reset my day old iPhone twice before taking it to the store for replacement. The replacement (new) phone has the same issue. Help!

iPhone 8, iOS 11

Posted on Sep 23, 2017 6:01 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 16, 2017 5:13 PM

Just went out a few miles drive to test the replacement phone. Drove over a mile with the phone not on the magnetic mount and it worked perfectly on waze and apple maps. On the way back i put it on the magnetic mount and low and behold waze had red No GPS error and apple maps location was way off and wouldnt right itself. I dont think new phones are supposed to be bothered my magnets but thats seems to be the case for me. I know that some people on this thread have it happening when walking or on a non magnetic mount and i hope you find a solution but for others out there using these mounts, try taking it off. Im gonna buy a cradle mount, too much hassle to get phone replaced so User uploaded fileim taking the easy option.

756 replies

Mar 20, 2018 3:01 PM in response to JRAG24

same issue, iPhone X, iOS 11.2.6. The problem has been getting worse 2-3 weeks ago, and occurs every day while driving (US north west) and using Waze. Often I remove the cover ("iPhone X Leather Case - (PRODUCT)RED") and it gets better, but it still loses the position after a while. I'm starting to think it has something to do with solar wind or the moon phase, or the phone price (waze on a $100 phone works great)

Apr 4, 2018 7:04 AM in response to JRAG24

I had the same problem on my iPhone 8 since the first day. GPS used to show my location around 200m away. I think Apple needs to investigate and release an update for this issue.


However turning on Wi-Fi while using GPS fixed my problem. It doesn't need to connect to a Wi-Fi, turning on is okay. Have you guys tried this?

Apr 8, 2018 7:00 AM in response to AppleQer

@AppleQer, most of the Apple Stores I've visited are very open and have huge windows with the outside view so the reception is generally good. Phones on display work on wifi and GPS, but no cellular I think (none of them seem to be connected to a network at least). While I agree that indoor testing like this is not ideal, this is the only way to test store phones and is consistent with my personal phone testing outside it. Even in much worse indoor conditions there is a very distinct behaviour only the faulty phones exhibit and there's no doubt when comparing it to a properly working phone.


Find an iPhone 6S (or SE) nearby an iPhone 8 or X (all of them store phones just to be fair), take two of them in your hands and if the 8/X is faulty you'll see a very stark and consistent difference in their behaviour. Repeat with other phones and soon you see a pattern of the "faulty" phones (if there are any). You are not looking for extreme precision here (although most phones were surprisingly precise in my experience), you are just waiting for the start of very typical, extreme jumps (often 50+ meters), smooth drifts like someone is flying around (sometimes very quickly, sometimes slowly but eventually drifting too far away), and larger than normal, pulsating circles around the location (they will often shrink and expand extremely, very quickly). As long as you hold the phones this behaviour does not stop really. Waiting 10+ minutes does nothing to help such phones. In fact it often makes it worse. Soon you learn recognize the pattern and don't need a lot to confirm the existence of this issue. You need a lot more time to confirm the absence of it though.


"Working" phones never exhibit such behaviour even if they cannot get a precise lock. There are also slight nuances to the smoothness of the jump. Location on such phones will jump around with much less gliding/smoothness, settle down eventually, and will continue to slightly shift around but it's going to be like little instantaneous jumps and well within tolerance of say 5-10 meters. Also, the circle(s) around the location remain in roughly the same size even when pulsating. They change but rarely so extremely. Very sheltered buildings, rooms, tunnels etc. are obviously an exception if it needs mentioning.


But, like I said, in some stores I've been able to reproduce this with ease on many phones. In two stores (only recently) I was unable to trigger this behaviour not even once (one of them was a reseller with terrible indoor conditions). With my new iPhone X, I am unable to reproduce this in any of the previously tested areas. I got to know the behaviour quite well, looking at it every day on my 8+ and comparing it to my wife's 6S in various indoor/outdoor conditions, so now the X is behaving very much like the 6S in each of those conditions.


Hope this helps


P.S. Almost forgot. If you have a "faulty" phone yourself, compare your personal phone to and 8/X in the store. Either both of them exhibit the same issue, or alternatively, if the store phone is "good" it behaves better without cellular than yours does with everything ON. Either way, not a happy outcome for your phone.

Apr 9, 2018 12:22 AM in response to JRAG24

just last weekend I did a test with an old iPhone 6

I find use Waze is the best way to get this problem shown as Waze will actually tell you if it can get GPS.

when you open Waze from cold start (i.e. swipe Waze off in your multi task windows), the location circle will turn into an arrow when it get PS.


Both indoors:

iPhone 6 can get GPS

iPhone X can't


Both indoors but hold outside window:

iPhone 6 can get GPS in 6s

iPhone X can get GPS in 16s


I feel more like this is a hardware design issue that iPhone X/8 has a weaker GPS antenna design compare to previous generations.

Apr 9, 2018 12:32 AM in response to AppleQer

@AppleQer, yeah we mean the same thing by those pulsating circles.


I actually don't know what happens exactly from a technical standpoint when it's pulsating, I'm just good at observing I suppose. Both phones (as in my faulty 8+ and the properly working 6S) pulsate sometimes so I assume what you say is correct and expected behaviour. Would also explain why sometimes the 6S would not pulsate if it can get a GPS lock and the 8+ couldn't (more on that below).


The main difference is how they pulsate. A good phone like the 6S will have a relatively stable radius around your location (the main circle you always see) and you could see the inner circle pulsing within it. It may change and that's ok but it's generally not shrinking/expanding many times or extremely once it gets a lock. A faulty phone will behave the same initially but when it "triggers" the main circle often shrinks down and then expands massively and repeats that very often. Feels like you're getting a pretty good lock (small radius), then a very bad, large radius, then a precise lock again, etc. It just feels more wild and out of control and gravitates more and more towards larger sizes.


What probably happens from a technical standpoint is that you're waiting for this: iPhone X GPS problems - YouTube


Exactly at 3:00 in this video, as with my 8+ you can see it catching the GPS signal and then dropping it repeatedly and also the accuracy value changing from 30 to 200 for example. I think this translates visually to Apple Maps as the shrinking/expanding radius of the main circle (very different from just pulsating within a stable radius). It probably gets a coarse lock on you somewhere around and then instantly loses it and the phone gets everything mixed up and behaves as described in my previous post.


Also, the phone in this video is placed on the desk without much movement, but if you hold the phone in your hand and just ever so slightly move it around it will trigger that behaviour much faster and very consistently in my experience. You can even swing/swirl the phone around and then when you look back at it, often the location just catapults somewhere wildly. I have never successfully "confused" a properly working phone like the 6S by swinging it around like that. It's also one of the things unique to the faulty phones.


As for the iOS version, unfortunately I haven't paid attention to that until recently when I couldn't replicate the issue in one of the stores (those phones had 11.3). I also messed up by not taking a screenshot of the version that came with my new iPhone X. I know it was 11.2.something (and the GPS worked correctly on it) but I can't remember exactly. In any case, I think it's safe to say that if this was caused by iOS then a late 11.2 or the newly released 11.3 solves it, but somehow I don't think that's the case. I'll be visiting other stores in the upcoming weeks and will definitely give the phones a check. I am very much interested whether I find 11.3 phones with the same old issues.

Apr 9, 2018 2:51 AM in response to corangar

@Corangar: When GPS is working (GPS Diagnostics app shows satellite signals), Apple Maps shows those pulses/ripples coming constantly out of the darker blue center. There is constant movement. If the movement on the phones you tested is intermittent, I guess they are catching and losing the GPS signal.


I replaced my iPhone X about two weeks ago but it started playing up again today.

Took about 10-15mins to get a GPS signal. It seemed fine after that, but then took time to find the signal again once it had lost it at the end of the run.


I wonder if Digelec is onto something with the new satellite systems. Other have mentioned that (although iPhone 6 users seem to have their own problems, be they hardware or software ones).


I even tried removing my silicone case and holding the phone with just finger tips to see if that made a difference, and I mailed myself from within the GPS Diagnostic app, just in case the cellular connection was sleeping.


Totally grasping at straws here. I feel like I am kicking an old TV set to see if it starts working again. And yet this piece of XXXX is supposed to be a premium phone.


Have you monitored battery level on yours when problems occur? Is your iPhone X issue constant?

I wonder if there is some hidden task killer/battery-saving shenanigans going on again...

I have only one app with Location Services set to Always, and seven set to While using.


Apr 9, 2018 4:43 AM in response to corangar

Sorry, I spoke too soon (sorry, I edited my previous reply to you). It might just be a software upgrade, as I read that later GPS chips can also handle Galileo. I dunno. If it is hardware, you would need a phone made after December 2017 according to that link I put above. If it is just software, I imagine none of the phones in the store would have iOS four months old, but I could be wrong. I haven't followed the iOS update schedule.

Apr 10, 2018 5:26 PM in response to Dogcow-Moof

Wait a minute, Corangar's "I have never not experienced this location issue on a 6S device," surely means "I have always experienced this location issue on a 6S device"..??


But Corangar also said "Both phones (as in my faulty 8+ and the properly working 6S) pulsate sometimes so I assume what you say is correct and expected behaviour." and "I have never successfully "confused" a properly working phone like the 6S by swinging it around like that. It's also one of the things unique to the faulty phones."


Corangar, which of your phones has the GPS problem?

Apr 11, 2018 5:26 AM in response to corangar

My iPhone X worked almost perfectly today with no dropped signal from start to finish. This time I had only three apps, including the GPS app, backgrounded. One app of mine was set to Always On in Location Settings, so I turned that to While Using, which may have helped. Another thing I did was to turn on the GPS tracker while I was still inside my house connected to its Wifi. Again, this may all be a fluke. I will try again tomorrow if possible. It would be nice if this resolved, because I don't want to back-up and factory reset again (and possibly get another replacement again), as that would probably mean I'll have to redo all my two-step authentication settings again.

Apr 12, 2018 1:59 AM in response to JRAG24

I have been experiencing the same probkem

Since i bought an iphone 8. Never had any issues before with my iphone 6.


Have looked through many forums until i tried the following and finally i think i might have something that works.


1. I downloaded and installed GPSDIAGNOSTIC. this app showed me that my phone was not connecting to any satelitte. Everything else seemed fine. ( in Waze, google maps and in apple maps i could bever get accurate gps lications for where i was, especially when moving in a car).


2. I then found a suggestion on waze to resetmy networks (which i had tried many times before) and then to do a hard reset (which for an apple 8 is to press on plus volume switch, minus volume switch and then power switch in that order so that they are all pressed at the same time at the end. You then hold until you see the apple sign or the emergency countdown and then close the phone’s power). Lo and behold when i rebooted there were the satelitte bars in GPSsatelitte and my position was now accurate on all 3 map devices.


3. But when i opened waze the satelitte bars suddenly disappeared. So i rebooted again and the bars were back. So my conclusion is that there is some bug beteeen Waze and apple 8’s ability to capture satelitte signals.


I am in day 2 of my experiment. My plsn is to not use Waze for a couple of days and to see what happens. Is there are no further problems when not opening waze then the evidence will suggest that, at least in my case, the problem is with Waze.


Is anyone else able to replicate these results? Here is the User uploaded filelink to the waze advice page:

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 8 GPS problems

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.