After ios11 upgrade, contacts are no longer recognized by phone numbers

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Level 1

24 points

After ios11 upgrade, contacts are no longer recognized by phone numbers

I just upgraded my iPhone7 to ios11, and quickly noticed that when I go to the phone app, I see the list of recent calls and favorite numbers as showing phone numbers only.. without the contacts names. Even when somebody calls me (and they are in my contact list with the correct phone number + country code), the name isn't shown at caller ID... only the number, with few names being suggested as "Maybe: person name".

It was working well before the upgrade, and I'm sure I have the numbers correctly typed, WITH correct country codes. Even when I receive a call, I go to recent calls and create a new contact out of the number that I just received.. but all in vain as it still doesn't show the name in recent calls or when the person calls again.

I have a Brunei phone number (country code +673) with DST sim card, and sometimes few contacts show the title "Brazil" below the phone number (although the number says +673-xxxxxx), so it indicates a strange bug confusing the two countries since they both start with "Br". I even went to the authorized service center to check how to fix this, and they told me that many people are coming with the same complaint, and still there is no solution for that.

The current situation is making it very difficult to use the phone when receiving phone calls since one has to answer the call without knowing who is calling. Hope apple can quickly address that and fix the problem.

iPhone 7, iOS 11

Posted on Sep 23, 2017 9:05 PM

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Answer 1

Best reply

zzoolz

Level 1

9 points

Oct 4, 2017 4:16 PM in response to akasembr

Workaround for "Brazil" issue.

Thanks to a friend, now the Brazil and Contact Names not appearing on calls problem have been solved.

Here's how to solve the Brazil or Maybe issues:

Step 1: Insert an active international simcard (eg digi or maxis)

Step 2: Go to Settings > Phone > Dial Assist. If it’s ON, turn it OFF for 10 seconds and then turn it back ON. (Note: Dial Assist will NOT show up if you’re using a DST SIM card so you need to use an active international SIM card to access this function.)

Step 3: Hard restart your iPhone (press “power + home button” for 10secs)

Step 4: When phone has restarted, check 📞-recents 🕘, to make sure there’s no more BRAZIL and your contacts are showing on your recent call list.

Step 5: Turn off phone & insert local simcard (dst or pcsb). Note: DO NOT switch back to your DST / PCSB SIM without turning off the phone because if you do that, it will revert back.

Step 6: Turn on the phone

DONE!

credit to www.reddit.com

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Answer 2

siehook

Level 1

8 points

Sep 30, 2017 11:52 PM in response to akasembr

Hi, I have the same problem as how you described it. However, I have begun to experience this issue on the day Apple released iOS 11, but I have yet to upgrade it until I thought upgrading to 11.0 and, last night 11.0.1 would help to address the issue... But not.

From my finding, it only affects SIM card from DST (I'm not sure about B-mobile's one, though), but this issue automatically disappeared as soon as I have inserted in my Malaysians' SIM card. No rebooting required.

I have tested this on my other iphone, same issue replicated on iPhone 5S (ios10), but not affected on iPhone 5 (ios10). Strange enough, DST SIM card seems to work perfectly fine on my Samsung S8.

So, I guess this is DST's problem?

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Answer 3

Oct 1, 2017 3:22 AM in response to siehook

Yes, I have a feeling it’s teh DST sim or network, I’ve just return from Malaysia n using Maxis sim...all my contacts names appear as normal, and right after I insert my dst sim back in brunei, I face the same issue “Brazil” and “Maybe” 🤔😡

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Answer 4

ecosar

Level 1

4 points

Oct 7, 2017 5:27 AM in response to zzoolz

Thanks for replying bro. I followed exactly your steps. I also tried to leave the asist off but in every scenario Brazil is there when i turn my phone on. Everything is fine with another sim card but DST. I’m gonna try few more times with another sim card and update you again.

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Answer 5

akasembr Author

Level 1

24 points

Oct 8, 2017 9:51 PM in response to zzoolz

Thanks for the tips... unfortunately it didn't work for me (iPhone7 iOS 11.0.2, DST local sim, uMobile international sim).

I'm sure I followed all the steps precisely, and repeated it for about 7 times.

Some of my friends told me that it worked for them after few trials.. so this seems to work under some conditions, but not always.

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Answer 6

weeying

Level 1

4 points

Oct 27, 2017 8:35 PM in response to akasembr

The steps of inserting Malaysia SIM card and everything worked for my iPhone 7 before I upgrade to the iOS 11.0.3. The Brazil and may be issues were gone but After I upgrade to 11.0.3 the same problems appear again and I try back the methods and it doesn’t work anymore.

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Answer 7

Saf189

Level 1

4 points

Nov 1, 2017 4:25 PM in response to akasembr

I recognise everyone in Brunei too have this problem after upgrading to iOS 11. None of the updates to this day are remedying the matter.

Apple, please send an update to fix this as this affects the whole of Brunei's iPhone's with iOS11

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Answer 8

nurehsan

Level 1

4 points

Nov 20, 2017 4:25 AM in response to akasembr

Anyone found a permanent fix for this already? I went to DST counter the other day hoping they would have some sort of insight on this. Unfortunately they pointed the finger to Apple.

The switching sim cards methods didnt work on any of our phones (iphone 7, iphone 7 plus and iphone 6).

Apple please help us Bruneians here?

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Answer 9

Mike2286

Level 1

8 points

Nov 22, 2017 10:28 PM in response to siehook

DST should do something to clarify this matter to all the DST users, and has signed Prima plan for the Iphone with them. It is their responsibilities to solve the problem for their subscribers. and to maintain their reputation as well

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Answer 10

ahnpg

Level 1

4 points

Dec 1, 2017 9:33 AM in response to AnakLumut

Workaround for "Brazil" issue.

Thanks to a friend, now the Brazil and Contact Names not appearing on calls problem have been solved.

Here's how to solve the Brazil or Maybe issues:

Step 1: Insert an active international simcard (eg digi or maxis)

Step 2: Go to Settings > Phone > Dial Assist. If it’s ON, turn it OFF for 10 seconds and then turn it back ON. (Note: Dial Assist will NOT show up if you’re using a DST SIM card so you need to use an active international SIM card to access this function.)

Step 3: Hard restart your iPhone (press “power + home button” for 10secs)

Step 4: When phone has restarted, check 📞-recents 🕘, to make sure there’s no more BRAZIL and your contacts are showing on your recent call list.

Step 5: Turn off phone & insert local simcard (dst or pcsb). Note: DO NOT switch back to your DST / PCSB SIM without turning off the phone because if you do that, it will revert back.

Step 6: Turn on the phone

DONE!

update: make sure you select BRU-DSTCom / PCSB manually as your carrier while using international SIM card before step 2.

For e.g if you are using DST, manually use BRU-DSTCom once you inserted your international SIM card

Reply

Answer 11

ahnpg

Level 1

4 points

Dec 1, 2017 9:42 AM in response to akasembr

Workaround for "Brazil" issue.

Thanks to a friend, now the Brazil and Contact Names not appearing on calls problem have been solved.

Here's how to solve the Brazil or Maybe issues:

Step 1: Insert an active international simcard (eg digi or maxis)

Step 2: Go to Settings > Phone > Dial Assist. If it’s ON, turn it OFF for 10 seconds and then turn it back ON. (Note: Dial Assist will NOT show up if you’re using a DST SIM card so you need to use an active international SIM card to access this function.)

Step 3: Hard restart your iPhone (press “power + home button” for 10secs)

Step 4: When phone has restarted, check 📞-recents 🕘, to make sure there’s no more BRAZIL and your contacts are showing on your recent call list.

Step 5: Turn off phone & insert local simcard (dst or pcsb). Note: DO NOT switch back to your DST / PCSB SIM without turning off the phone because if you do that, it will revert back.

Step 6: Turn on the phone

DONE!

update: make sure you select BRU-DSTCom / PCSB manually as your carrier while using international SIM card before step 2.

For e.g if you are using DST, manually use BRU-DSTCom once you inserted your international SIM card.

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Answer 12

Dec 14, 2017 5:09 AM in response to nurehsan

Hi All,

I followed the procedure on my iPhone 7 Plus too, using a Dutch T-Mobile sim card, but it still did not work. It reverts back when I insert my local sim. I will also wait for an iOS update with the fix.

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Answer 13

Jan 17, 2018 6:49 PM in response to akasembr

Anybody still having drama with this? I've had the same problem for weeks. Software up to date on iPhone (11.2.2) and Desktop. Still have people in my contacts only showing up as a phone number in messages.

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Answer 14

subbu119

Level 1

4 points

Feb 9, 2018 7:58 PM in response to bryceinsydney

I too have found this issue recently . Many of my contacts are just shown as numbers . When go to restore it says it is shows as “ it may be xxx person “ . Never found this issue last so many years with iPhone . Can any one give me a solution for this .. phone is updated as on date

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Answer 15

Mar 4, 2018 6:31 AM in response to bryceinsydney

I have just started having this issue as well, along with dropping from my home network for no apparent reason. Network problem is resolved if I switch my phone to airplane mode and then back, it reconnects. (Mildly annoying issues that shouldn’t exist).

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