Level 1

49 points

Apple Notes keeps crashing in iOS11

Hope you can help me, I appreciate your input and suggestions. FYI... I usually upgrade my iPhone every two years and upgrade to the most advanced Apple device that Apple offers. I’ve been using my current iPhone 7+ 256gb for almost a year now, with no issues. I have been using Apple Notes for many years with no issues prior to my recent upgrade to iOS11. I just upgraded to iOS 11 the day of the release and have now noticed that Notes is always crashing. I do use Notes quite extensively. After a couple a crashes, I think tried exiting Notes, it often resets itself and then crashes again. I have tried both hard and soft re-boots, but that doesn’t help... Any ideas? Thanks in advance... Rob

Posted on Sep 24, 2017 5:29 AM

Top-ranking reply

davidfromholladay

Level 1

20 points

Posted on Dec 15, 2017 9:12 AM

My problem seems to be solved. I went back and compared my most recent notes on the iPhone against the same notes in iCloud. Found about 15 that were out of sync (the iPhone version was correct since that is where I edit most of them, thus confirming what I knew before: that my sync problem was originating on the iPhone). I then copied each of the notes that were out of sync emailed them to myself, and copied and pasted them into my Mac notes app. They all synced fine through iCloud and onto my iPhone. I then went back a year to verify there were no problems with other notes. All other notes were in sync. I then turned note off on my iPhone, this deleting them from the device. I lastly turned Notes on in my iPhone. All downloaded from iCloud to my iPhone. I tested the sync process by creating a new note on my iPhone. It IMMEDIATELY synced to both iCloud and my Mac. Problem solved!

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292 replies

Feb 6, 2018 12:34 PM in response to davidfromholladay

Another note: I only have a problem with the iOS (iPhone) version of the app. I have no problem with the Notes app on my Mac or in the Cloud. This is obviously an iOS issue.

shokk

Level 1

4 points

Feb 10, 2018 4:53 AM in response to AppleGuyAZ

Brand new iPhone X with iOS 11.2.5. Worked great the first 24 hours, and very fast, even last night - was very hopeful the issue was gone. Back to Notes being unusable this morning.

Feb 20, 2018 6:25 AM in response to RayHayden

That’s good news that it works on 11.3 beta. But this should only be marked resolved when it’s officially released and fully tested “in the wild”.

Mar 3, 2018 1:27 AM in response to caddy3

Oh boy! I see a lot of people are also having this issue. I hope the next update solves it. Mine is funny. Some notes open fine when i authenticate using TouchID but others, crash the notes app.

Mar 5, 2018 12:46 AM in response to TheHardt

I have the same exact experience as well. Doesn’t matter if you take off, down load, get a new phone. It still crashes. Spoke needs to get rid of the bugs! As it makes my phone crash.

JJManion

Level 1

8 points

Mar 9, 2018 3:57 AM in response to Alexm87

I have uninstalled and reinstalled several times. Rebooted as well. Does not fix problem. Notes still crashes. I use it all the time. Is there another fix?

robert.burns Author

Level 1

49 points

Mar 12, 2018 5:59 AM in response to RayHayden

Thanks Ray,

This will be awesome news when it is finally released. Crossing my fingers that this release is stabke in the long term. Thanks again! Rob

MusioMan

Level 1

12 points

Mar 16, 2018 8:29 AM in response to RayHayden

@caddy3, I hope we are 2 weeks away! Is this your estimate or has there been anything published?

Mar 25, 2018 8:34 AM in response to MR650

Glory be! Just completed and it’s syncing but it stopped crashing on the shared iPad....we’ll post back after 24hrs.

MusioMan

Level 1

12 points

Mar 30, 2018 3:09 AM in response to RayHayden

Ok 11.3 is here! How are your experiences?

robert.burns Author

Level 1

49 points

Nov 5, 2017 5:27 AM in response to scottfillmer

I agree Scott, I thought upgrading my perfectly fine iPhone 7 Plus 256gb to the iPhone 8 Plus 256 gb would resolve my Notes issues, it didn't . Until Apple decides to fix this, we have to find short short term stop gaps to bridge us to the next iOS version that resolves this... your guess is as good as mine as to when that will be... Apple isn’t acknowledging that there is an iOS 11 problem, only offering suggestions to fix things on our end, when we all know it’s an Apple and iOS are 11 issue.

For those of us who are ardent Apple users with multiple Apple devices, laptops, desktops, Apple TV, tine capsules and OS’s, and who are walled into the Apple realm and can’t easily move off to another platform... we have no choice but to wait. I’ve seen this neglect from companies before... Motorola, Nokia, Blackberry, Sony... all popular platforms that neglected thier fans and user base and we all know what happened to them, this paragraph was for Apple... we know they are listening and reading this... Our loyalty only goes so far...

Here are a few observations and minor stop gaps, when Notes freezes, often it’s in some type of “wait state”, that is it sometimes takes up to a minute or so and the Note will unfreeze, not a great solution, but sometimes it beats restarting Notes.

When the Note freezes, instead of starting off with the same note, go back to the main Notes screen, restart there, and then go back to your Note, that often gives you some working time (not much) before Notes starts crashing and freezing again. Often when Notes crashes and restarts on its own my screen flashes a bunch of static, then restarts... then reverts to the main Notes screen. Notes will work for a bit and then crashes again.

I added the Evernote app right next to the Apple Notes on my iPhone, cut and pasted my critical Notes, when Apple Notes starts crashing again, I go straight to Evernote and keep working. Not a great solution, but keeps me productive while Apple is hopefully working on this issue(s). I don't work for Apple, so who know when that could be?

micraman

Level 1

8 points

Nov 11, 2017 2:18 PM in response to robert.burns

My iCloud Notes have been painfully slow in updating ever since I imported my Evernotes file and ultimately deleting it. Should I ever delete the Notes data on one of my devices, it can be hours, if not days to import the data again. The last time I imported my Notes data, it took nearly a week. Also, accessing the Notes app on the net is just as slow.

After consulting with Apple, at least twice, they addressed the problem as if it was on one or all of my devices. I did not agree but finally decided to take the reset option even a step further than they had suggested and reset my iPhone back to factory settings. It took days to import my Notes data, so the issue is not with my devices but rather with my iCloud notes data.

Something needs fixing, as I was already having Notes issues (unrelated to the current ones) about a year before iOS11 was even launched.

Xbaz

Level 1

8 points

Nov 29, 2017 5:36 AM in response to robert.burns

Another voice to add to this. Notes is fine on macOS but totally unusable on iOS 11 (both iPad Pro and iPhone 7 Plus). It locks up randomly and sometimes hangs for minutes before crashing.

Having spoken to other notes users I think it's the volume of notes I have in iCloud (over a thousand notes, most containing sketches and images as well as text).

I need to move to another platform as I use these devices for work and it's stopping me getting things done (not to mention being extremely embarrassing when I'm in a client meeting and asking them to slow down because my fancy equipment isn't working).

robert.burns Author

Level 1

49 points

Dec 7, 2017 10:57 AM in response to bedchr2

I agree, instead of releasing iOS 11.XX updates that focus on "nice to haves", "optics" and "form" on the new phones, fix the iOS issues that your most ardent and loyal customers are experiencing on the "core applications" of iOS. And let (Apple) us know that 'you know' there are issues and that you are working on it. If Apple released an update that resolved all the issues in this thread, we could all go back to our busy lives instead of complaining about Apple.

Dec 31, 2017 5:45 AM in response to marcusv1

No. It has nothing to do with the battery.

Is a problem of iOS 11.

I have an iPhone X and the notes are always crashing.

It’s remarkable that apple does not address this issue.

I’m getting fed up of this situation.

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Apple Notes keeps crashing in iOS11