Hello. I brought my phone at the service center and they performed a diagnosis on it. Turned out that my phone has a hardware defect. They replaced my phone with a new one. The only downside was I had to wait for 3 weeks to have my new handset.
7 replies
User profile for user:
i_rina
User level:
Community Specialist
Hello bookerl,
Thanks for reaching out to the Apple Support Community. I understand you have had some trouble with the display on your iPhone, and I have some information that may help.
Have a look at the article below for some helpful troubleshooting steps.
Get help with the display on your iPhone, iPad, or iPod touch - Apple Support
If the behavior persists or you run into any trouble, please reach out again.
Best Regards.
Thanks for reaching out to the Apple Support Community. I understand you have had some trouble with the display on your iPhone, and I have some information that may help.
Have a look at the article below for some helpful troubleshooting steps.
Get help with the display on your iPhone, iPad, or iPod touch - Apple Support
If the behavior persists or you run into any trouble, please reach out again.
Best Regards.
User profile for user:
Ulexes138
User level:
Community Specialist
Hello Hello bookerl,
If your specific issue isn’t covered or helped by the article, try reaching out to Apple support directly using the link at the top of the previously given article, ( Get help with the display on your iPhone, iPad, or iPod touch ) and they can determine the best course of action.
If your specific issue isn’t covered or helped by the article, try reaching out to Apple support directly using the link at the top of the previously given article, ( Get help with the display on your iPhone, iPad, or iPod touch ) and they can determine the best course of action.
If you don't see your issue below or need more help, contact Apple Support or take your device to an Apple Store or Apple Authorized Service Provider.
Best Regards.
Although this sounds different from descriptions I've read in various news reports, this issue could be related to the so-called "touch disease" suffered by some 6s phones. The problem seems to be caused by how the screen is connected to the phone. Apple has offered a repair program for $149 for 5 years past the original sale date. Multi-Touch Repair Program for iPhone 6 Plus - Apple Support
Hello. Thank you for responding. My problem is not found in any of those. My device performs perfectly fine but I have noticed a grey smudge/ discoloration on the upper left corner. It doesn't show much on white or extremely dark backgrounds. But they are visible on blue, violet pink or any backgrounds that are not extremely light or dark. It bothers me because I am afraid the smudge miight griw and affect my phone eventually.
Thank you. Do you think I could stillget it repaired for free? It's still within the warranty period.
Even i am having the same same problem on my iphone 6s after updating to IOS 11, still i did not know the reason, please anyone give suggetions
why does my 6s has a grey smudge on the upper left corner? I just noticed it recently. it doesn't show much on white and very dark backgrounds. But it's very obvious on blue, pink, green. I can see in when I'm on fb. I am afraid it will grow. Help.