Does Apple endorse the MacKeeper app?

MacKeeper is practically malware. If you are having problems with the spinning ball please download and run EtreCheck, created by one of own helpers here in ASC. It is a diagnostic tool that's very useful to us in finding problems. Also it will give us further specs on your Mac. After it runs post the log file here. It will contain no personal information.

Everything needed to maintain your Mac in good working order was shipped in the box it came in, except one: An External Drive to hold your Time Machine Backup. (Time Machine software is actually part of Mac OS -- only the restore portion is a separate .app.

No third party add-on software is recommended. If it were needed, Apple would already have included it with your premium-quality Macintosh Computer.

My post above was intended to discourage ADDING invasive Extensions (like MacKeeper) to your Mac for doing basic operations or housekeeping -- those are not needed.

Etrecheck is NOT something that gets Installed. It is an information reporting Utility ONLY. It makes no changes to your Mac (but you can explicitly request it to delete something nasty for you).

It is so non-invasive, it can do all its work while sitting in the Downloads folder. It uses only standard system calls to pull together a picture of what may be happening inside your Mac. You are welcome to discard it as soon as you are done with it.

Using etrecheck

You're welcome. 🙂

Also, most of us here in the Mac forums recommend against using it.

Hi,

No.

That may be true, but the OP is having issues with the SBBOD. It is possible to troubleshoot without the help of Etrecheck but that software certainly makes life easier.