Unable to Install High Sierra

Question

Level 1

15 points

Unable to Install High Sierra

I am running macOS Sierra 10.12.6 on a mid 2014 MacBook Pro 15" retina display.

I downloaded the installer directly from the AppStore. When I click continue to install, I get an error saying "The recovery server could not be contacted."

The error log has the following info:

" Sep 25 13:44:27 MacBook-Pro osinstallersetupd[1988]: Failed to load BridgeOSInstall.framework: dlopen(/System/Library/PrivateFrameworks/BridgeOSInstall.framework/BridgeOSInst all, 1): image not found

Sep 25 13:44:27 MacBook-Pro osinstallersetupd[1988]: Current version of BridgeOSInstall.framework doesn't have the latest API, assuming machine does not have bridgeOS

Sep 25 13:44:27 MacBook-Pro osinstallersetupd[1988]: osinstallersetupd registered client

Sep 25 13:44:27 MacBook-Pro osinstallersetupd[1988]: isConvertableToAPFS: was called on a APFS disk.

Sep 25 13:44:27 MacBook-Pro osinstallersetupd[1988]: Target is not convertible to APFS: This volume is not formatted as Mac OS Extended (Journaled).

Sep 25 13:44:27 MacBook-Pro osinstallersetupd[1988]: OSISSoftwareUpdateController: Failed to load catalog https://swscan.apple.com/content/catalogs/others/index-10.13-10.12-10.11-10.10-1 0.9-mountainlion-lion-snowleopard-leopard.merged-1.sucatalog: Error Domain=MSUProductManagerErrorDomain Code=0 "(null)" UserInfo={NSURL=https://swscan.apple.com/content/catalogs/others/index-10.13-10.12-10.11-10.10-1 0.9-mountainlion-lion-snowleopard-leopard.merged-1.sucatalog, NSUnderlyingError=0x7f8c57e32040 {Error Domain=NSURLErrorDomain Code=-1004 "Could not connect to the server." UserInfo={NSUnderlyingError=0x7f8c57d118e0 {Error Domain=kCFErrorDomainCFNetwork Code=-1004 "Could not connect to the server." UserInfo={NSErrorFailingURLStringKey=https://swscan.apple.com/content/catalogs/others/index-10.13-10.12-10.11-10.10-1 0.9-mountainlion-lion-snowleopard-leopard.merged-1.sucatalog, NSErrorFailingURLKey=https://swscan.apple.com/content/catalogs/others/index-10.13-10.12-10.11-10.10-1 0.9-mountainlion-lion-snowleopard-leopard.merged-1.sucatalog, _kCFStreamErrorCodeKey=61, _kCFStreamErrorDomainKey=1, NSLocalizedDescription=Could not connect to the server.}}, NSErrorFailingURLStringKey=https://swscan.apple.com/content/catalogs/others/index-10.13-10.12-10.11-10.10-1 0.9-mountainlion-lion-snowleopard-leopard.merged-1.sucatalog, NSErrorFailingURLKey=https://swscan.apple.com/content/catalogs/others/index-10.13-10.12-10.11-10.10-1 0.9-mountainlion-lion-snowleopard-leopard.merged-1.sucatalog, _kCFStreamErrorDomainKey=1, _kCFStreamErrorCodeKey=61, NSLocalizedDescription=Could not connect to the server.}}} "

I don't really know what this means - any help would be much appreciated!

MacBook Pro (Retina, 15-inch, Mid 2014), macOS Sierra (10.12.6), null

Posted on Sep 25, 2017 10:47 AM

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Answer 1

Best reply

woodmeister50

Level 6

19,633 points

Sep 25, 2017 11:29 AM in response to nicka89

Could you give a bit more info on how your drive is formatted?

Maybe there is an installer error, but this brings up the question:

nicka89 wrote:

.....

Sep 25 13:44:27 MacBook-Pro osinstallersetupd[1988]: Target is not convertible to APFS: This volume is not formatted as Mac OS Extended (Journaled).

.....

One of the things that High Sierra will do with Macs with SSDs,

is do an automatic conversion to APFS (the new Apple file system)

but the initial format needs to be "Mac OS Extended (Journaled)"

apparently.

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Answer 2

Sep 25, 2017 12:00 PM in response to nicka89

I am also unable to install High Sierra. I have downloaded it, begin to install it, after 9 mins my MacBook restarts to login screen where I enter my password and nothing happens. If I reboot, the same thing happens over and over again. The only way to get back to Sierra is to reboot to change my password and I get back to Sierra.

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Answer 3

Sep 25, 2017 1:24 PM in response to nicka89

nicka89 wrote:

Unfortunately this did not work. I'm thinking I may have to do a complete wipe of the hard drive and update from there.

Before going that route, try a Disk Utility and try a repair on the

volume and on the drive itself.

Also, try booting in safe mode and see if the same happens

installing in that mode.

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Answer 4

nicka89 Author

Level 1

15 points

Sep 25, 2017 1:54 PM in response to woodmeister50

Thanks for the suggestions. Tried to repair the volume and no errors were reported. Booting in safe mode produced the same error when trying to install. 😐

Will Apple release a direct download link to High Sierra, as in the full downloadable file?

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Answer 5

Oct 8, 2017 1:43 PM in response to nicka89

Thanks Nicka for your reply.

I understood differently from Apple Support (could be me getting confused) This is what they sent me;

Hello Martin

Here you have recovery mode options:

1- Recovery mode: Cmd + R

2- Internet Recovery: Alt(option) + Cmd + R

3- Internet Recovery to install latest version: shift + alt(option) + cmd + R

Best Regards

Tiago  Mac Advisor

------

Option 2 will install the OS which the computer was shipped with and option 3 will install the latest version. Have not tried it yet, but will let all of you know.

Cheers

Martin

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Answer 6

Jan 14, 2018 3:24 PM in response to nicka89

How did you do it? I have the exact same problem, it stopped at 26 minutes until the end and it’s hanging like that for 5 hours now, i also see the same errors as those on your print screen, could you help me solve this?

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