"To install macOS High Sierra, a firmware update is required."

I have a mid-2010 MacPro. I'm trying to install High Sierra, but I keep getting this message: "To install macOS High Sierra, a firmware update is required." I can't find any firmware updates. I've tried holding the start button down several times, but I still get the message.User uploaded file

Mac Pro, macOS Sierra (10.12.6), MacPro 5,1, with 2.8GHz quad-core

Posted on Sep 25, 2017 5:38 PM

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Posted on Oct 14, 2017 11:49 PM

Hi - I have the same model Mac Pro (mid-2010, 2.8 GHz Quad) and was having similar issues - but you might want to try the following:


In the instructions in the screen shot you posted, it tells you to hold down the power button until the power indicator light flashes OR you hear a long tone.


The first time I attempted the update I held down the button until the power light flashed and then let go. The long tone happened after I let go of the button and I got a normal looking startup screen (grey Apple logo with black status bar).

Upon restart, I was just taken to the same screen advising me that I needed to update the firmware.


The second time I attempted the update, I kept my finger on the power button past the flashing power light and until the long tone sounded. Only then did I let go of the button.


This time a different (old school/low res) startup screen showed up where both the Apple logo and the status bar were grey. The SuperDrive tray opened, the status bar went to completion and the SuperDrive tray closed itself again.


When the machine restarted it took me to the screen where I could proceed to install High Sierra, which happened successfully.


I'm not sure of the technical reason why this worked, but it did. Hope it helps you too.

66 replies
Question marked as Top-ranking reply

Oct 14, 2017 11:49 PM in response to scoogy2

Hi - I have the same model Mac Pro (mid-2010, 2.8 GHz Quad) and was having similar issues - but you might want to try the following:


In the instructions in the screen shot you posted, it tells you to hold down the power button until the power indicator light flashes OR you hear a long tone.


The first time I attempted the update I held down the button until the power light flashed and then let go. The long tone happened after I let go of the button and I got a normal looking startup screen (grey Apple logo with black status bar).

Upon restart, I was just taken to the same screen advising me that I needed to update the firmware.


The second time I attempted the update, I kept my finger on the power button past the flashing power light and until the long tone sounded. Only then did I let go of the button.


This time a different (old school/low res) startup screen showed up where both the Apple logo and the status bar were grey. The SuperDrive tray opened, the status bar went to completion and the SuperDrive tray closed itself again.


When the machine restarted it took me to the screen where I could proceed to install High Sierra, which happened successfully.


I'm not sure of the technical reason why this worked, but it did. Hope it helps you too.

Oct 29, 2017 4:23 AM in response to scoogy2

Hi scoogy.

I had the same problem with my 2009 mac pro. I've updated the firmware to 5.1 ages ago but trying to install this new os from Sierra to High Sierra resulted in the same issue.


The fix for me was to remove my newer non EFT nivida card and put back in the old red ATI card. Once that was done I could update the firmware and then continue with the install as per the instructions... reboot from the install prompt as per you image, on power on, hold the button past the flashes and tone then let go.

TTFN

Oct 3, 2017 1:57 PM in response to Big_Smoke1992

The issue for me was caused by my firewire external hard drive. Once I turned off the drive and booted back into the firmware update screen, the firmware loaded quickly and successfully.

The I could install High Sierra.

If you don't have the Shutdown button on the installation window available, then the firmware will not be installed. The update helper needs to copy the firmware update to your computer first, before the shutdown and boot into the firmware update screen.

Nov 5, 2017 1:33 AM in response to scoogy2

I had the same issue (firmware update wouldn’t apply, even when following the instructions). For me, the issue seems to have been the third-party video card I was running (a hacked Radeon 7950 that doesn’t have proper boot-time video support). After digging up and installing my original NV120 card, the firmware update applied properly, and I’m currently installing High Sierra.

Oct 1, 2017 1:27 AM in response to Big_Smoke1992

Big_Smoke1992 wrote:


I have the exact same computer, Mac Pro mid 2010. I currently have no OS installed on it so I created a bootable USB drive using the High Sierra installer that I downloaded from my MacBook mid 2010, I then booted to the installer and then chose the drive I wanted to install on, but directly after that I was greeted with the exact same message, but for me the 'Shut Down' button is grayed out so I can't select it.


That is the basic reason for your problem; the firmware update will only be performed if you shut down by clicking the button in the installer, and will not occur if you shut down the computer via the menu bar option.


If the option is greyed out in the installer, there must be some reason, like third-party hardware, that it thinks the install cannot take place.


Do you have any special hardware installed?

Oct 18, 2017 3:23 PM in response to maxeheadroom

All I can tell you is what worked for me. Ran disk utility-checked ok- ejected hard drive #2( I have 2 hard drives in there)- when doing the firmware update, nothing else should be running at same time. Just do what it says-press and hold the power button until you see the blinking lights AND hear the long tone, then let it go-not before- then you should see the grey screen and the progress bar. I also have a dual boot video card, so I changed the switch on it from 2 to 1, and it worked. Why? Don’t exactly know/ but it did


Jb

Nov 14, 2017 11:45 PM in response to maxeheadroom

Ugh...I bet that is my problem too. I also have a 2009 bumped up to the 5.1 firmware (in preparation for the Pindelski CPU upgrade), and I have already swapped out the 120 with an nVidia GeForce GTX 660 (which works great btw!). Glad I didn't can the old card. I will swap it back in and see if that cures the problem, and report back.


For the record, my behavior was hold the power button down (until long beep, not flashing light), computer is working for a long time, then boots back into Sierra with same message. I was always able to click the shut down button in the dialog.

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"To install macOS High Sierra, a firmware update is required."

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