I can’t send picture messages to non-iPhone users

Question

I can’t send picture messages to non-iPhone users

I just downloaded the latest iOs 11 update, and now I can’t send picture messages to friends with non-iPhones. Texts go through, but I just get the red exclamation point and says it can’t be delivered, tap try again. I checked my settings, SMS and MMS checked, I restarted my phone, but nothing. I tried a couple different friends and it won’t send. I have full bars for signal. I can send with iMessage. Am I missing something? It was working before the update. Thanks for any advice!

Posted on Sep 25, 2017 8:41 PM

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Answer 1

boolot

Level 1

13 points

Oct 7, 2017 1:23 PM in response to brenden dv

None of the above works. The problem is clearly with ios11. So many people can receive MMS messages from other operating systems but can't send them the other way. ios11 has to be the worse operating system ever released by apple. This has been an issue from day 1 of the release and yet still no solution.

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Answer 2

brenden dv

Community Specialist

Sep 26, 2017 2:24 PM in response to Audiocapybara

Hi Audiocapybara,

If you're unable to send MMS messages containing images to non-iPhone users, we've a couple suggestions that may help get things sorted with your iPhone.

First, make sure that you're running the latest version of iOS on your iPhone: Update the iOS on your iPhone, iPad, or iPod touch

Second, check to see if there are any carrier settings updates available for your device:
Update your carrier settings on your iPhone or iPad

If you're still unable to send images via MMS to non-iPhone users, follow the steps outlined here: If you can‘t send or receive messages on your iPhone, iPad, or iPod touch

Sincerely.

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Answer 3

boolot

Level 1

13 points

Oct 9, 2017 10:14 PM in response to MmmmmmK

I reset my network settings. (Settings - General - Reset - Reset network) Had to do it twice with my wife's iPhone 7. Frustrating as I've now lost all the passwords to the various WiFi spots I had been connecting to but at least it solved the problem

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Answer 4

Tallsid

Level 1

9 points

Oct 28, 2017 1:36 PM in response to Audiocapybara

I’m so not tech and had the same problem... but I just fixed it. After iOS 11 it defaulted to my cellular data turned off. Go to settings, cellular, and hopefully it’s off. Slide it on and presto!

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Answer 5

MmmmmmK

Level 1

4 points

Oct 9, 2017 3:46 PM in response to Audiocapybara

Have you found a solution yet? I just did the update and have the same issue. I’ve tried the fixes suggested above to no avail.

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Answer 6

Foodchic

Level 1

4 points

Oct 10, 2017 1:01 PM in response to Audiocapybara

I’m having the same issue. This is ridiculous!!! When can a solution be expected... ???

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