MS Office Icons Bug?

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Level 1

11 points

MS Office Icons Bug?

Updated to High Sierra last night from a clean install off a bootable USB. Install was flawless, iCloud pulled all my stuff back down just fine. Apps reinstalled without issue, but there is an odd issue with preview icons. Those associated with Word files are either blank, or the text is pushed to the very bottom. Oddly, though, this isn't consistent and some render just fine. Other files types render just fine. The attached image shows what I'm talking about. I've tried turn off icon preview and turning it back on. Restarted the computer. Re-downloaded the files from iCloud. When that didn't work I restored the files from a Time Machine backup. I know they weren't like this before the update. Any suggestions?

MacBook Pro (Retina, 13-inch, Late 2013), macOS High Sierra (10.13)

Posted on Sep 26, 2017 8:19 AM

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Answer 1

Top-ranking reply

VikingOSX

Level 10

123,470 points

Sep 26, 2017 9:19 AM in response to jslee24

First of all, you don't tell us what version of Office you are using. See this Microsoft bulletin about High Sierra compatibility. All bets are off for Office 2011, and you will need Office 2016 v15.35 or later for High Sierra compatibility.

I don't have Word installed, and all of my .doc/x icons look just like they did with Sierra — correct.

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Answer 2

Sep 26, 2017 1:57 PM in response to jslee24

I think I see what you mean. It appears to be a bug, err, I mean feature 🙂

If I set icon size at 96x96 all is good in the world.

If I set icon size at 112x112 all is wrong in the world.

I never use icon preview so it's a non issue to me.

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Answer 3

ronymiz

Level 1

4 points

Jan 24, 2018 7:38 AM in response to jslee24

Hi there,

just right click on your desktop and then choose "show view options".

then uncheck "show icon preview". that's it....

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Answer 4

Sep 26, 2017 9:41 AM in response to jslee24

I do not have that issue. I installed High Sierra on my iMac this morning.
Here is a screen shot of Word 2008, 2011, 2016 icons with icon preview off and preview on. The 3 Word apps all open that created the files. I have never used Entourage. I suppose at some point I will remove 2008 and 2011, but they're comfortable interfaces.

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Answer 5

jslee24 Author

Level 1

11 points

Sep 26, 2017 9:56 AM in response to Sparkleberry

Perhaps I'm misunderstanding, but your screenshot appears to show the same thing mine is doing. The text in the preview file is pushed down towards the bottom, leaving a lot of white space for roughly 2/3 of the icon preview. I'm looking specifically at TextCityWord2016.

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Answer 6

Oct 21, 2017 8:44 AM in response to jslee24

I have the same problem/bug/or feature :) (as it's said above) and have not found a proper solution. I do not think too many people have noticed this, or they do not see it as a real problem. Do you also have the same issue in Excel files (not all of them but some)?

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Answer 7

jslee24 Author

Level 1

11 points

Sep 26, 2017 9:57 AM in response to VikingOSX

I'm using version 15.38 of Office.

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Answer 8

jslee24 Author

Level 1

11 points

Oct 21, 2017 12:03 PM in response to jediorder11

I don't seem to have the issue with Excel files, but I only have a handful of them anyway. The issue just seems to be with Word files.

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Answer 9

jslee24 Author

Level 1

11 points

Dec 12, 2017 8:50 AM in response to jediorder11

I don't know if you're still having this icon issue, but I seem to have stumbled onto its solution this morning. I was working on an office file and turned on Track Changes, then added a New Comment. When I saved the file, I noticed the icon on the desktop was no longer blank; it displayed correctly. Much to my surprise, all the others suddenly did too. I won't pretend to know what got reset when I did that, but perhaps it will work for you as well?

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