Video issues w/ LG OLED65B7P TV

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Level 1

9 points

Video issues w/ LG OLED65B7P TV

I have the LG OLED65B7P monitor connected to the NEW Apple TV 4K (64GB) and having video issues. Attached is a short video showing the issues.

I've tried the following:

Connecting the Apple TV 4K into multiple HDMI ports (1&2).
Using different HDMI cables / purchased (2x) of the recommended HDMI cables made by Belkin, sold at the Apple Store, tried both of them in both HDMI ports.
Reset the LG TV back to factory default (Software Version 03.60.16 / webOS TV Version 3.6.0-20901)
Reset the Apple TV 4K back to factory default (tvOS 11.0 (15J381))

Any thoughts would be appreciated.

Brian

Posted on Sep 27, 2017 4:38 AM

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Answer 1

Top-ranking reply

MichaelVegastar

Level 1

4 points

Oct 13, 2017 2:49 PM in response to btjones34711

Have the same tv. Problem is the HDMI Cable. Dolby Vision requires a 2.0+ cable. The Belkin Ultra HDMI 2.1 Cable Apple sells ($29) or the MonoPrice Certified Cable ($8). It fixed my issues.

The bandwidth of Dolby Vision is 18g min. Most HDMI Cables are 1.3, 1.4 and early 2.0.

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Answer 2

btjones34711 Author

Level 1

9 points

Oct 14, 2017 4:15 AM in response to btjones34711

I returned the original Apple TV and got a replacement... The new unit works perfectly with the LG OLED TV. I received a call from Apple Tech Support and they continue to investigate the original unit.

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