High Sierra installation failed and I can’t restart my computer

How can I restart my computer after High Sierra installation failed? Many times I tried to install but always pop up the window: MacOS couldn’t be installed on your computer. The path /System/Installatio/Packages/OSinstall.mpkg appears to be missing or damaged. Quit the installer to restart your computer and try again.

I’d like to abort the installation and recover my computer how was before.

My computer is a MacBook Pro mid 2012 iOS 10.3.3

Please can someone help me? Thank you

MacBook Pro (13-inch Mid 2012), iOS 10.3.3, null

Posted on Sep 27, 2017 4:23 AM

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Posted on Sep 27, 2017 7:52 AM

Holding the Option key at the startup chime, will show you the boot options available, if they are not showing in the Startup Preferences. Else, start into the Recovery Partition (Cmd+R) and in Disk Utility make sure the volume is mounted.

15 replies

Sep 27, 2017 5:40 AM in response to onix77

Sorry about your main issue but sounds like we need to wait for a fix.


When you get the dialog box with the reset prompt, click anywhere in that box except for restart. Once you do that, the menu bar up top becomes available. Click the Apple at the far left and select startup disk, select your old startup disk and it should start your computer with the original OS.

Jan 23, 2018 7:19 AM in response to onix77

I have tried all the options below without any success. What I found worked was when you get the splash screen stating that the OS cannot be installed, you need to reconnect to Wifi. in the far right top corner you will see the Wifi symbol. Double click this and select your network. You'll need to re-enter your Wifi password. Once you have done this, restart your mac and the iOS installs correctly. Its a shame that this update booted people from their Wifi networks because it installs correctly once online. If all else fails, try that. It worked for me.

Oct 1, 2017 3:30 PM in response to Ed M.

similar problem did the upgrade then it would not mount the disk...tried a number of things...


finally i did a time capsule restore and it worked...it went back to the last version of the OS then re-did the upgrade and it worked...


(it wipes the disk then does the restore so the upgrade to the new file system does not matter...)


i posted the details earlier today

Sep 27, 2017 6:40 AM in response to onix77

I had a similar failure. In my case the error was com.apple.diskmanagement error 0. Each reboot just went right back to the installer - no way to just boot back into Sierra. Installing from recovery mode didn't work either, same error.


After a long day of frustration, I gave up and reinstalled Sierra from a bootable USB stick. Unfortunately, in its great wisdom Apple seems to have made Sierra impossible to find. Luckily I was able to find a friend who still had the installer.


My system is a late 2012 Mac Mini. I would like to upgrade to High Sierra, but won't try again until I have some time on my hands to repeat the Sierra installation (if needed).

Sep 27, 2017 6:00 AM in response to muslix

Thank you so much for replying me. Yes I did before and now again but the problem is only show me the option of Bootcamp Window, I made years ago one partition in my hard disk. When I choose this option takes me to windowsOS but after when I change to Mac OS the problem returns. The “choose startup Disk” window don’t show me the Macintosh hard disk.

Sep 27, 2017 8:56 AM in response to putnik

Thank you very much for your help!! I’m restoring now from a back up I had made one day before. The funny thing is that I knew this solution but I had forgotten! I’ll wait a while before try to update to High Sierra again. I hope this restoring will bring me back my previous data and information I had.

One more time, thank you so much, you made my day! Thanks to everyone that tried to help me.

Kind regards, all the best!

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High Sierra installation failed and I can’t restart my computer

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