They added the dock in iOS 11 and now I get apps that appear with the clock on theM, I can’t find how to turn that off or even what it is.
iPad Pro 10.5-inch, Wi-Fi, iOS 11
So this is going to be lengthy but I think I figured this out tonight.
Wednesday, Sep 27, 2017 08:23 PM
Duration 49 minutes 26 seconds
Storm
Thanks for contacting iOS. My name is Storm. How can I help you?
Storm
Hi Douglas, I hope you are having a wonderful Wednesday!
Nyrendk
Hello
Nyrendk
I updated to iOS 11.0.1 and now I have a app that appears with a little clock on it
Nyrendk
How do I shut that off
Storm
Where is that appearing at?
Nyrendk
To the right of the apps in my dock
Storm
Are you able to press on it until the app begins to jiggle?
Nyrendk
Yes and it I delete it there it removes the app from my iPad
Storm
Can you move it out of your dock and onto your home screen?
Nyrendk
Yes it moves the app to the home screen and appears on the home screen and the dock
Storm
Then that is an app that is pinned to the dock. Give me a moment or two to research this for us. It may be that the app is designed to be in the dock with the new update
Nyrendk
No it’s not pinned, it appears after my pinned apps and it changes by what app I use
Storm
OK, let me research what we can do to remove that app from the dock, if we can.
Nyrendk
There is a little clock on it
Nyrendk
I can send you a screen shot
Storm
That would be great
Storm
Thank you!
Storm
And the icon of the app changes each time you use a different app correct
Nyrendk
If I use it for a while
Storm
I am pretty sure I know what it is. But give me just a moment more please Douglas. I really appreciate your patience in this.
Nyrendk
Ok
Storm
Are you having a good week so far?
Nyrendk
Long but yes
Storm
I can relate to long, but at least it is half over.
Storm
That badge with the clock means that iOS 11 has learned, using machine learning, that you often open this app at this time of the day, and it is placing it in the dock on the right side, where suggested apps go, to make it easier to launch the app if you truly are about to run the app. It will also show handoff badges for items that you may be looking at on computers or IOS devices where the handoff feature is turned on with your Apple ID. That has a little computer or device badge rather than a clock badge.
Nyrendk
Yes I have seen that with my iPhone
Nyrendk
How do I turn the suggested apps off
Storm
Let me find out exactly how we do that.
Nyrendk
All it seems to do is clutter my dock
Storm
I understand why you would want that removed. I see it on my Mac now that you mention in.
Storm
OK Douglas, I apologize for the wait but I believe I have found our solution,
Storm
Open the Settings app. Scroll down to Siri & Search and tap it. Scroll down to Siri Suggestions. Toggle off Suggestions in Search. Toggle off Suggestions in Look Up
Nyrendk
They are off
Storm
Then at this time there is not a known way to resolve this for you. That is part of the machine learning built in to the new iOS that has been released.
Nyrendk
Than I need another level tech
Nyrendk
I want it off
Storm
I will be happy to get you a Senior Advisor. Please give me a moment to update them on what is going on and what resolution you are looking for.
Storm
I have an advisor now Douglas, it will be just a moment while they review everything.
Nyrendk
Ok
Storm
Thank you for your patience. I have one of my Senior Advisors, Jocelyn, that will take over your case and provide exceptional customer service. With your permission, I would like to transfer you over to them. I have explained the issue. Is it OK to transfer you over now?
Nyrendk
Yup
Storm
Douglas, I want to thank you for being the best part of the Apple Family, I hope you have an amazing week!
Jocelyn
Thanks for contacting Apple Support. My name is Jocelyn. Please give me a moment to look over your information.
Nyrendk
Ok
Jocelyn
Hello, Douglas! Thank you so much for taking the time to chat with me tonight! I really appreciate it!
Jocelyn
My name is Jocelyn and I am a Senior Advisor here at Apple. I’m taking ownership for this issue and I am fully committed towards working with you to resolve your issue. My goal is to provide you the best possible experience on our way to that resolution. In case you have concerns about this issue after we finished chatting, I want you to have my schedule so we can follow up as well. Sunday, Wednesday - Friday 10:00am -9:00pm PST
Jocelyn
Now, I understand that you have some concerns about the addition to your iPad’s dock in iOS 11, the section which shows the recently opened or viewed apps?
Nyrendk
Yes
Nyrendk
I don’t want it to show this
Jocelyn
I understand your concerns, and I will be happy to go over this with you, along with some next steps we can take, Douglas!
Jocelyn
Now, this feature is new to iOS 11, and the right side of your dock shows the recently viewed or opened apps. You can see more on that here, under the dock section as well: https://www.apple.com/ios/ios-11/
Jocelyn
Now, at this time there is not a way to disable that from view, but we can put that feedback in as an option for a future update.
Jocelyn
I would be happy to do that for you, and you can as well!
Jocelyn
You can submit product feedback about this at [apple.com/feedback apple.com/feedback] . We have a team here at Apple, who's entire job is dedicated to reviewing this feedback, and escalating it to the proper outlets (such as the engineers for iTunes, iPhone, iPad, etc.), so you can rest assured that your voice will be heard! The more feedback we receive about product features, the more likely we are to implement them! I'd be more than happy to walk you through submitting feedback today if needed!
Nyrendk
So I have to let it clutter my dock?
Jocelyn
It is an alteration to the dock in iOS 11. Since we cannot turn it off at this time, it would be in place until the option to turn it off is set up for a future update, yes. I understand that sometimes the changes to iOS have feature that don’t suit everybody, so that feedback is where our improvement comes in!
Nyrendk
What’s the link to submit that, I do not like it at all
Jocelyn
apple.com/feedback is the link, Douglas.
Jocelyn
I definitely agree that being able to turn if off if you didn’t want it is a great idea, and I will be happy to put that feedback in as well!
Nyrendk
Yes please
Jocelyn
You bet! I will be sending the email to you now with your case id. Once you receive that, you can reach me ba
Jocelyn
Brilliant. So from here, our best next step will be to put in feedback so our team can address it. Douglas, is there anything else at all I can help you with on your iPad or iOS 11 tonight?
Nyrendk
Any idea how long before a update will be released
Jocelyn
Sadly, no. It’s a surprise for us as well when they come out.
Nyrendk
Ok
Jocelyn
You will see that updated normally on Apple.com though, or you can check for updates on your iPad, Douglas.
Jocelyn
Did you have any other questions or concerns I can help with?
Nyrendk
Not now
Jocelyn
Thank you for your time, and for being the best part of Apple!
Jocelyn
It's been my pleasure chatting with you. Have an amazing day, and thank you for being part of our Apple family!
Thank You for posting this. I hate the icons with clocks and could not get them to turn off. Indeed, I hate the new dock. Not just the clock-attached icons but the whole dock clutters my iPad. I have found Apple imperious about this (and more!). I have started to hate Apple as a result.
I despise this issue myself, however, I have found that if you open the unwanted app that is in the dock then shut off your device and turn it back on, the app will disappear. It’s a pain but it gets rid of it for a while. Hope this helps. 😊
I haven’t used the app that is pinned to my dock w/ an alarm clock since the new IOS 11 Update came out - and I haven’t used it in a couple of weeks - so i don’t know why it is there, and it just appeared yesterday it is the Netflix app. So strange because I haven’t used Netflix in awhile. Could it be that family sharing and others using the app would affect my dock ?
Strange.
thanks
Ami
It disappeared for me. I had an “extra” Facebook icon in my dock on my iPad with the clock in the upper right hand corner. I read your custeoner service conversation, acitvated Siri, said “Siri settings”, looked at them and returned to my home screen. And the extra icon was gone. I do not know what happened but it is gone.
I too tried turning off the various settings but icon with clock persisted, but turning my iPad off and on removed it. Perhaps this particular item requires a restart to remove it after you have changed settings. I hope it does not return.
I just came across this problem today on my iPad. I don’t know why it took so long because I have had the same problem on my iPhone. But I screwed with it for ever and finally got it off. Don’t know what I did but now it’s back on my phone and I can’t get it off.? Any suggestions?
Hi Cdbrown711. First, this is a Siri suggestion for an app that you appear to use about this time of day. There seems to be no way to stop these suggestions, but you can simply ignore them. Second, it's easy to remove the suggested app from the dock. Just hold any app until they all begin to shake (about 2 seconds), then tap on the ➖ that appears in the corner of the app.
You can also just drag them out of the dock, tapping on the X will delete the app.
I have siri suggested apps turned off and recent apps turned off and do not see any clocks on any of my dock icons.
Settings, general, dock and I have suggested and recent apps turned off. I’ve also turned off most if not all of siri’s suggestions and my dock only has the icons I want in it and there are no little alarm clocks on any of them.
Hi Skydiver119. Actually, the suggested and recent apps on the right end of the Dock work differently from the normal icons you're familiar with. You cannot drag a suggested app out of the Dock; it just pops back in. And when the icons are shaking, the suggested apps are decorated with a minus sign, not an x. Tapping the minus sign removes the suggestion, but does not remove the app, because the real icon for the app is on one of the Home screens.
This worked for - for a time but is now back. In the mornings I check my email via outlook. Then after this the outlook icon with the clock appears. It seems strange the iPad thinks I need reminding I use outlook in the morning, especially as it reminds me after I have used it. Has anybody found this icon useful as I think you use the apps you won’t to and would not need this icon.
I’m having the same thing. I have turned the dock settings of. The really anoying part is that when you try to open an app on the bar..... then suddenly this app with the clock shows and you actually start the app next to the one you want. Making yhe taskbar useless. I’m clusless why Apple does not fix this asap.
Steve Jobs would never have let this kind of user hinderance go on. Apple has long forgotten his legacy and guidance it seems. But why should Apple care, we the clients are locked in by their past technology and for those with Apple, Android is not a real altrnative with al those security flaws.
Same problem here (iPad Air 2, only a year old, not old technology).
when you go back to home screen, either with home button press or four-finger gesture, the dock first shows only the standard app icons (or ones that have been explicitly, manually placed). After a few seconds, the dock adds the machine learned app icon with an alarm badge and “slides over” so as to keep the dock centered on the screen. The time between positioning a finger to select a docked app icon, and actually touching the screen, is enough time for the dock to recenter itself, thus, you wind up selecting the wrong app icon and opening the wrong app.
its a UX bug and we hope developers fix it soon.
the fix is either one of two things: first, allow option to completely disable the machine learning app icons in the home screen dock; second, do NOT auto-center the home screen dock, especially when machine learning is enabled.
PS: to answer other posts, turning the device off, then back on, will make the machine learned app icon go away completely but only for a 24-hour period; it comes back the next day. At least restarting a device is a good thing because it keeps the file system cleaned and flushed 😒
I was able to get mine to go away. I went into Settings/ Siri and Search, scrolled down where the apps are listed and turned off Siri and Search for each one. It did now go away immediately. I had to reboot the iPad to make the change.
Perfect. So user sees an alarm clock badge... natural reaction to seeing an alarm is to tap on it (shut off the alarm)... which Siri sees as starting the app at the current time... so Siri learns to show the alarm badge at that time... so the user sees an alarm clock badge...
For the files app to go out of the dock and stay out of the dock, delete it. Then you can search the app store, find it, redownload it and it will stay out of the dock. It seems like, since it’s a new app, it’s hard wired to remain where it can be easily seen, however if you delete and redownload it then it will not do that and will stay where you put it
What does the little clock on an app mean in the new dock on iPad and how do I shut it off?
