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contacts not syncing to watch since update 4.0

my series 2 watch is not syncing my contacts since i updated to OS4.0. I have unpaired/paired, that didn't work. Turned off/on, started working. Then 2 hours later, texts and msg back to just the phone number (no contact name) and shared workouts only shows emails, no contact name. I just did the new update iOS 11.0.1 update hoping for a fix......nope.

Posted on Sep 27, 2017 4:19 PM

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Question marked as Best reply

Posted on Sep 27, 2017 6:13 PM

Hi


The following steps may help:


On your iPhone, in the Contacts app, check that there is a single contact card for each of your contacts and that each card contains that contact's full name and phone number, along with their email address.


If you have not yet done so, enable iCloud Contacts:

  • On your iPhone, tap Settings > [your name] > iCloud > enable Contacts.


If you have contacts from multiple sources and multiple entries for the same person have not been linked automatically (such that they are shown as a unified contact, with "Unified Info"), then manually link those contacts by following the instructions here:


Having made any changes in the Contacts app, on your iPhone, in the Watch app, go to: My Watch > General > Reset > tap again on Reset Sync Data.

  • Nothing will seem to happen, but the process will run in the background / invisibly to you, so allow some time afterwards for it to complete.


If the issue persists, it may then help to restart both your iPhone and your Apple Watch again, turning both off together, then restarting your iPhone first:

2 replies
Question marked as Best reply

Sep 27, 2017 6:13 PM in response to tata

Hi


The following steps may help:


On your iPhone, in the Contacts app, check that there is a single contact card for each of your contacts and that each card contains that contact's full name and phone number, along with their email address.


If you have not yet done so, enable iCloud Contacts:

  • On your iPhone, tap Settings > [your name] > iCloud > enable Contacts.


If you have contacts from multiple sources and multiple entries for the same person have not been linked automatically (such that they are shown as a unified contact, with "Unified Info"), then manually link those contacts by following the instructions here:


Having made any changes in the Contacts app, on your iPhone, in the Watch app, go to: My Watch > General > Reset > tap again on Reset Sync Data.

  • Nothing will seem to happen, but the process will run in the background / invisibly to you, so allow some time afterwards for it to complete.


If the issue persists, it may then help to restart both your iPhone and your Apple Watch again, turning both off together, then restarting your iPhone first:

contacts not syncing to watch since update 4.0

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