When visiting a number of different sites that have drop downs, I hover over the drop down but cannot click on any of the items in the drop down. As soon as I move my mouse to click, the drop down disappears. this has been happening since safari 11 update. screen shots attached.
MacBook Pro (Retina, 15-inch, Mid 2015), macOS Sierra (10.12.6)
Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items. Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library/Caches/com.apple.Safari/Cache.db and move it to the trash.
Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.
Safari Corruption See post by Linc Davis
If that doesn't work, try running this program in your normal account , then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items. Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library/Caches/com.apple.Safari/Cache.db and move it to the trash.
Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.
Safari Corruption See post by Linc Davis
If that doesn't work, try running this program in your normal account , then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
The problem is not there with the new admin account. I can click on all drop downs.
It is still there with my original admin acct.
Try quitting TeamViewer and stop using/quit your VPN.
/Library/LaunchAgents/com.teamviewer.teamviewer.plist
/Applications/TeamViewer.app/Contents/MacOS/TeamViewer -RunAsAgent YES
Executable not found!
/Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist
/Applications/TeamViewer.app/Contents/Helpers/TeamViewer_Desktop -RunAsAgent YES -Module Full
Executable not found!
/Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist
/Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service -Module Full
Executable not found!
~/Library/LaunchAgents/uk.co.canimaansoftware.clamxav.UninstallWatcher.plist
/usr/bin/open /usr/local/clamXav/bin/UninstallClamXav.app
Executable not found!
4 orphan files found. [Clean up]
Run the report again and click [Clean up].
Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once.
Safe Mode - About El Capitan
also Sierra
Safe Mode Startup – El Capitan. also Sierra
Go to Applications/Utilities/Activity Monitor to quit it.
Also I am using Sierra 10.12.6 and safari 11
I'm at a loss as to what to do since its my original admin account that is affected.
I never use the VPN so it hasn't been opened in a year. How do I quit teamViewer? I don't even know what that is lol
Ok done. Still no change. Anything else I could try?
Thanks for your suggestions. None worked unfortunately. Here is the report from Etrecheck:
EtreCheck version: 3.4.5 (455)
Report generated 2017-09-28 12:13:25
Download EtreCheck from https://etrecheck.com
Runtime: 1:43
Performance: Excellent
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Clean up] link to delete unused files.
Problem: Other problem
Hardware Information:ⓘ
MacBook Pro (Retina, 15-inch, Mid 2015)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro11,5
1 2.8 GHz Intel Core i7 (i7-4980HQ) CPU: 4-core
16 GB RAM Not upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Handoff/Airdrop2: supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 15
iCloud Quota: 957 MB available
Video Information:ⓘ
AMD Radeon R9 M370X - VRAM: 2048 MB
Intel Iris Pro - VRAM: 1536 MB
Color LCD 2560 x 1600
Disk Information:ⓘ
APPLE SSD SM0512G disk0: (500.28 GB) (Solid State - TRIM: Yes)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
(disk0s2) <not mounted> [CoreStorage Container]: 499.42 GB
Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB
USB Information:ⓘ
USB30Bus
Seagate BUP RD
BUP RD disk2: (4 TB)
EFI (disk2s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
Macbook Backup [redacted] (disk2s2 - Journaled HFS+) /Volumes/Macbook Backup Wendy : 4.00 TB (3.81 TB free)
Apple Inc. Apple Internal Keyboard / Trackpad
Broadcom Corp. Bluetooth USB Host Controller
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Virtual disks:ⓘ
Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 499.06 GB (415.29 GB free)
Encrypted AES-XTS (Unlocked)
Physical disk: disk0s2 499.42 GB Online
System Software:ⓘ
macOS Sierra 10.12.6 (16G29) - Time since boot: about one hour
Gatekeeper:ⓘ
Mac App Store and identified developers
Clean up:ⓘ
/Library/LaunchAgents/com.teamviewer.teamviewer.plist
/Applications/TeamViewer.app/Contents/MacOS/TeamViewer -RunAsAgent YES
Executable not found!
/Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist
/Applications/TeamViewer.app/Contents/Helpers/TeamViewer_Desktop -RunAsAgent YES -Module Full
Executable not found!
/Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist
/Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service -Module Full
Executable not found!
~/Library/LaunchAgents/uk.co.canimaansoftware.clamxav.UninstallWatcher.plist
/usr/bin/open /usr/local/clamXav/bin/UninstallClamXav.app
Executable not found!
4 orphan files found. [Clean up]
Kernel Extensions:ⓘ
/Library/Extensions
[loaded] com.malwarebytes.mbam.rtprotection (3.0 - SDK 10.12) [Lookup]
System Launch Agents:ⓘ
[not loaded] 6 Apple tasks
[loaded] 176 Apple tasks
[running] 103 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 40 Apple tasks
[loaded] 173 Apple tasks
[running] 105 Apple tasks
Launch Agents:ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2016-07-22) [Lookup]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]
[loaded] com.citrix.AuthManager_Mac.plist (? 1ce99fae d15fecd0 - installed 2016-07-18) [Lookup]
[running] com.citrix.ReceiverHelper.plist (? 75b63b97 2af1b2e9 - installed 2016-07-18) [Lookup]
[running] com.citrix.ServiceRecords.plist (? 8e6543d 46427e19 - installed 2016-07-18) [Lookup]
[running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2017-09-23) [Lookup]
[loaded] com.oracle.java.Java-Updater.plist (? c32bb75d 72ac4dde - installed 2017-09-06) [Lookup]
[not loaded] com.teamviewer.teamviewer.plist (? bb938493 0 - installed 2017-05-23) [Lookup] - /Applications/TeamViewer.app/Contents/MacOS/TeamViewer: Executable not found!
[not loaded] com.teamviewer.teamviewer_desktop.plist (? 5984e04 0 - installed 2017-05-23) [Lookup] - /Applications/TeamViewer.app/Contents/Helpers/TeamViewer_Desktop: Executable not found!
Launch Daemons:ⓘ
[not loaded] PT.updd.plist (? 0 ? - installed 2016-12-04) [Lookup]
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 eb6bee8f - installed 2017-08-29) [Lookup]
[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-02-14) [Lookup]
[running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2017-09-23) [Lookup]
[running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2017-09-23) [Lookup]
[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-09-18) [Lookup]
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e cf9ce3fb - installed 2014-02-26) [Lookup]
[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-07-09) [Lookup]
[loaded] com.nordvpn.NordVPN.Helper.plist (TEFINKOM & CO S.A - installed 2016-12-01) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-07-22) [Lookup]
[loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2017-05-23) [Lookup]
[not loaded] com.teamviewer.teamviewer_service.plist (? e6c7921e 0 - installed 2017-05-23) [Lookup] - /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service: Executable not found!
User Launch Agents:ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2016-07-20) [Lookup]
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2016-04-19) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10) [Lookup]
[loaded] uk.co.canimaansoftware.clamxav.UninstallWatcher.plist (? e6df4a71 0 - installed 2016-09-30) [Lookup] - /usr/local/clamXav/bin/UninstallClamXav.app: Executable not found!
User Login Items:ⓘ
iTunesHelper Application (Apple, Inc. - installed 2017-09-12)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
AdobeResourceSynchronizer Application - Hidden
(/Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app)
Internet Plug-ins:ⓘ
Flip4Mac WMV Plugin: 3.3.7.2 (installed 2016-07-18) [Lookup]
FlashPlayer-10.6: 27.0.0.130 (installed 2017-09-12) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-07-27)
AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-08-31) [Lookup]
AdobePDFViewer: 17.012.20098 (installed 2017-08-31) [Lookup]
Flash Player: 27.0.0.130 (installed 2017-09-12) [Lookup]
CitrixICAClientPlugIn: 11.9.0 (installed 2016-07-18) [Lookup]
PepperFlashPlayer: 27.0.0.130 (installed 2017-09-13) [Lookup]
SharePointBrowserPlugin: 14.6.6 (installed 2016-07-18) [Lookup]
Silverlight: 5.1.40416.0 (installed 2016-07-18) [Lookup]
JavaAppletPlugin: Java 8 Update 144 build 01 (installed 2017-09-06) Check version
User internet Plug-ins:ⓘ
CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-25) [Lookup]
VSeeHelper: Unknown
3rd Party Preference Panes:ⓘ
Flash Player (installed 2017-08-29) [Lookup]
Flip4Mac WMV (installed 2015-12-09) [Lookup]
Java (installed 2017-09-06) [Lookup]
Paragon NTFS for Mac ® OS X (installed 2016-07-18) [Lookup]
Time Machine:ⓘ
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.06 GB Disk used: 83.77 GB
Destinations:
Macbook Backup [redacted] [Local]
Total size: 4.00 TB
Total number of backups: 61
Oldest backup: 2016-07-18, 7:51 PM
Last backup: 2017-09-28, 11:23 AM
Size of backup disk: Excellent
Backup size 4.00 TB > (Disk size 499.06 GB X 3)
Top Processes by CPU:ⓘ
5% WindowServer
2% kernel_task
1% mds
1% mdworker
1% mdworker
Top Processes by Memory:ⓘ
1.07 GB kernel_task
279 MB Messages
224 MB WindowServer
207 MB mds_stores
162 MB com.apple.WebKit.WebContent
Top Processes by Network Use:ⓘ
Input Output Process name
2 MB 17 KB mDNSResponder
571 KB 29 KB com.apple.WebKit.Networking
176 KB 219 KB apsd
21 KB 9 KB cloudd
3 KB 3 KB ntpd
Top Processes by Energy Use:ⓘ
7.36 WindowServer
0.42 RTProtectionDaemon
0.05 quicklookd
0.02 fseventsd
Virtual Memory Information:ⓘ
11.85 GB Available RAM
8.28 GB Free RAM
4.15 GB Used RAM
3.57 GB Cached files
0 B Swap Used
Software installs:ⓘ
Adobe Acrobat Reader DC (17.012.20098): (installed 2017-08-31)
Evernote: 6.12 (installed 2017-08-31)
"Malwarebytes for Mac Uninstaller": (installed 2017-09-06)
Malwarebytes for Mac: (installed 2017-09-06)
Malwarebytes for Mac: (installed 2017-09-06)
Malwarebytes for Mac: (installed 2017-09-06)
Java 8 Update 144: (installed 2017-09-06)
Evernote: 6.12.1 (installed 2017-09-07)
Adobe Flash Player: (installed 2017-09-12)
Adobe Pepper Flash Player: (installed 2017-09-13)
Dr. Cleaner: 3.3.0 (installed 2017-09-15)
Evernote: 6.12.2 (installed 2017-09-15)
Microsoft AutoUpdate: (installed 2017-09-18)
Microsoft Outlook for Mac: (installed 2017-09-18)
Microsoft PowerPoint for Mac: (installed 2017-09-18)
Microsoft Excel for Mac: (installed 2017-09-18)
Microsoft OneNote for Mac: (installed 2017-09-18)
Microsoft Word for Mac: (installed 2017-09-18)
Malwarebytes for Mac: (installed 2017-09-23)
Evernote: 6.12.3 (installed 2017-09-24)
Install information may not be complete.
Diagnostics Information:ⓘ
2017-09-27 17:23:56 com.apple.WebKit.WebContent High CPU use [Open] [Details]
Can't click drop down menus
