Screenshots turn out black

Hello , I did restart it many times and when I looked up online they to backup for some reason, I even tired that but nothing has changed. I don’t know what’s wrong. Help

Hey there, Mariaalexisc.

After reviewing your post, it appears that screenshots you take on your iPhone 7 Plus isn't actually taking pictures of the screen. I'm happy to help.

Restart your iPhone, iPad, or iPod touch -- Restart your iPhone. Once it's returned to the Home screen, test the issue.

How to back up your iPhone, iPad, and iPod touch -- If restarting your phone didn't resolve the issue, please be sure to have a fresh backup to keep your personal information safe. In order to back up your Health data, the backup needs to be encrypted. iCloud does this automatically, but iTunes doesn't. If you'd like to use iTunes to back up your phone, refer to this article: About encrypted backups in iTunes

If you can't update or restore your iPhone, iPad, or iPod touch -- Even though the title of the article isn't specific to your issue, the section titled "Put your device in recovery mode and set it up again" will walk you through all the steps to reinstall the iOS software on your device. Test the issue once your phone has returned to the Home screen.

Let me know how that goes and take care!

thanks alot, it really work. appreciate it 👍

Thanks loads! You resolved it!

Nothing worked it appears blank / white in camera roll please help

dear donog worry i was facing same issue but i just retarted my phone and it gets fixed try it once