AppStore touch id misbehaving

Question

Level 1

115 points

AppStore touch id misbehaving

On my kids' iPhones the AppStore always forces them to authenticate by typing their password when purchasing - whereas on ours we can simply touch id away... all of our devices are setup identically to allow touch id for iTunes & App Store. How may I fix this?

Also, used to be that we could Approve a kid purchase simply by Touch Iding - but now we have to type the password instead - no option to Touch Id even pops up anymore - what setting may I revert to, to get it to work again?

Thank you.

Posted on Sep 29, 2017 4:13 PM

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Answer 1

askbarnabas

Level 10

104,230 points

Sep 30, 2017 8:25 AM in response to !cultOfApple

The only thing I can think of is to turn touch ID off for the app store, restart the phone and then turn it back on. once the app store opens it should prompt you to use it and select yes.

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Answer 2

!cultOfApple Author

Level 1

115 points

Nov 20, 2017 12:17 PM in response to !cultOfApple

Finally figured it out - in Family Sharing settings (iOS or Mac OS), the organizer had to disable the "Ask to buy" and now it works just fine!

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Answer 3

askbarnabas

Level 10

104,230 points

Oct 9, 2017 6:58 PM in response to !cultOfApple

Use Restrictions to prevent purchasing on your iPhone, iPad, or iPod touch - Apple Support

I just found this page. there are some things towards the bottom that may help.

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Answer 4

askbarnabas

Level 10

104,230 points

Sep 30, 2017 8:15 AM in response to !cultOfApple

Do you have family sharing turned on? or are they on the same apple ID?

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Answer 5

!cultOfApple Author

Level 1

115 points

Oct 9, 2017 6:58 PM in response to askbarnabas

Thanks for that info - I'm not sure how effectively Apple implemented what they claim they did. Anyway, I think typing in a password will just have to be dealt with, thanks again!

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Answer 6

!cultOfApple Author

Level 1

115 points

Oct 8, 2017 2:31 PM in response to askbarnabas

I toggled the touch ID settings and went thru the boot cycle but no luck! The only thing I can think of is that maybe Apple feels that minors should have to type in their password for App updates (not purchases - those can simply be Touch IDed after permission) while adults can Touch ID away for both purchases and updates but not for approving child purchases - those still require typing in the password. Weird logic, to say the least...

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