Epson xp-830 with OSX High Sierra...

I have an Epson Xp-830, with a WiFi connection, and since installing the High Sierra upgrade to the Mac OS, I cannot print to this printer, even though the WiFi connection is established. Anyone have the same problem? Solution? Thank you.

MacBook Pro (13-inch, Late 2016, 4 TBT3), macOS High Sierra (10.13), Epson Printer xp-830

Posted on Sep 30, 2017 7:14 PM

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Question marked as Top-ranking reply

Posted on Oct 2, 2017 4:46 PM

Hello and welcome to Apple Support Communities Nanki7,
If I'm understanding you right, you can no longer print to your AirPrint enabled printer after updating to MacOS High Sierra. I know it can be inconvenient to experience issues with your devices after updating their software, and I'm happy to help you with a solution.
I recommend following the troubleshooting steps listed in If you can't print from your Mac or iOS device, specifically this section:

If your printer is AirPrint-enabled

If your printer is AirPrint-enabled for printing from your Mac or iOS device, just make sure that it's connected to the same Wi-Fi network used by the Mac or iOS device.1

If you still can't print, try any of these solutions:

  • Restart your Wi-Fi router. Then restart your printer.
  • Move your printer closer to your Wi-Fi router.
  • Update your printer and Wi-Fi router with the latest firmware from the manufacturer.2
  • Update the software for your Mac or iOS device.

If you're using a Mac and you still can't print, it might help to reset the printing system. Otherwise, contact the printer manufacturer for support.


Thanks for using Apple Support Communities.

Take care!
8 replies
Question marked as Top-ranking reply

Oct 2, 2017 4:46 PM in response to Nanki7

Hello and welcome to Apple Support Communities Nanki7,
If I'm understanding you right, you can no longer print to your AirPrint enabled printer after updating to MacOS High Sierra. I know it can be inconvenient to experience issues with your devices after updating their software, and I'm happy to help you with a solution.
I recommend following the troubleshooting steps listed in If you can't print from your Mac or iOS device, specifically this section:

If your printer is AirPrint-enabled

If your printer is AirPrint-enabled for printing from your Mac or iOS device, just make sure that it's connected to the same Wi-Fi network used by the Mac or iOS device.1

If you still can't print, try any of these solutions:

  • Restart your Wi-Fi router. Then restart your printer.
  • Move your printer closer to your Wi-Fi router.
  • Update your printer and Wi-Fi router with the latest firmware from the manufacturer.2
  • Update the software for your Mac or iOS device.

If you're using a Mac and you still can't print, it might help to reset the printing system. Otherwise, contact the printer manufacturer for support.


Thanks for using Apple Support Communities.

Take care!

Oct 3, 2017 5:09 PM in response to Nanki7

Sorry Nanki7, my response about the beta OS was intended for MickeyC_AU


With respect to your issue, try deleting the printer from your list of printers. Ensure the printer is connected to your wifi network. Then add the printer to your list of printers on your computer. Which apparently worked for you.


If MickeyC_AU still needs assistance he needs to ask for assistance in the beta testers area since he is running a beta version of the OS.

Oct 3, 2017 5:11 PM in response to MickeyC_AU

MickeyC_AU wrote:


@BobTheFIsherman - thanks for the reprimand over use of the forums ... returning to the technical issue - it exists on devices running either iOS11.0.1 and 11.1.

There was no reprimand just a suggestion where you can get assistance with your problem. We can not discuss issues related to beta OSs in these communities so my suggestion was made to help you get help. You also agreed to not discuss beta products here when you became a beta tester.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Epson xp-830 with OSX High Sierra...

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