High Sierra could not turn on FileVault after turning it off

Hi,


Yeasterday I turned off my FileVault. And now I want to turn it on again but I am getting this error:


"Authentication server refused operation because the current credentials are not authorized for the requested operation."

I am running MacBook Pro (Retina, 13-inch, Early 2015) on High Sierra 10.13


Thanks,

Kristian

MacBook Pro (Retina, 13-inch,Early 2015), macOS High Sierra (10.13)

Posted on Oct 1, 2017 9:29 AM

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Posted on Oct 24, 2017 2:50 AM

I was having the same issue and done a bit of digging.

I found that iCloud was listed as an encrypted user so I signed out of iCloud on my Mac, and then turned FileVault back on the usual way, and it created a recovery key without any issues and then began the encryption process.


Let us know how you go 🙂

31 replies
Question marked as Top-ranking reply

Oct 24, 2017 2:50 AM in response to thcrnk

I was having the same issue and done a bit of digging.

I found that iCloud was listed as an encrypted user so I signed out of iCloud on my Mac, and then turned FileVault back on the usual way, and it created a recovery key without any issues and then began the encryption process.


Let us know how you go 🙂

Nov 1, 2017 4:34 AM in response to Crisiomiro

Same thing here: I formatted my drive from the recovery partition (the internet recovery partition wasn’t necessary for me) as APFS, reinstalled High Sierra 10.13.1, created an admin account during the setup, used that to recover my user home folders from the backup (manually, without migration assistant, since last time it caused all this mess), created new users from System Preferences and now everything is working again. With this method the only things I lost are applications, that can be easily downloaded again.

I did this after trying to force a rebuilding of the user database, by deleting the folder /private/var/dscl and it’s backup and reinstalling the system. Unfortunately it seems that doing the latter doesn’t create a new dscl database, so I erased everything and started from scratch.

Now that my dscl database is not corrupted anymore FileVault can be enabled again.

Nov 1, 2017 12:15 AM in response to Crisiomiro

Just to update my earlier post, I gave in and nuked my machine. I started getting other problems with file permissions (Trash kept resetting to no write access after every restart) and history (couldn't clear Terminal command history) so decided to start over.


Erased disk, used Internet Recovery to reinstall High Sierra from scratch, and restored my last known good TM backup. It seems to have solved this problem - so far. My account has been restored with secureTokenStatus set to ENABLED, and I've created another administrator account which also has this status. FV has been trying to encrypt the disk for several hours now but at least I've had no errors. Although this time I have used separate login and iCloud passwords rather than using the latter for both.

Oct 9, 2017 10:56 AM in response to thcrnk

After updating the system to 10.13 it asked me to change the machine password. I used one of the 'default' password and then I've changed the password again via the 'Security and Privacy' menu. Then it became a total mess: the computer, the password chain and the FileVault passwords been different. Three password been used.


Then I turned off the FileVault and wanted to re-enable it back and now I can't do that due to "Authentication server refused operation because the current credentials are not authorized for the requested operation."


I hope this bug will be fixed soon as it's total disaster to have the portable device unsecured.

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High Sierra could not turn on FileVault after turning it off

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